Is there a cancellation fee?

There's no flat 'cancellation fee' for withdrawing from a programme, but timing costs money. Cancel your **accommodation licence** within 2 working days of accepting and you get the deposit back **minus a £30 admin fee**. Paying tuition **by instalments** carries a **£50 non-refundable admin charge**. Withdraw from tuition after enrolment and you may owe a **proportion of the year's fees**; after attending classes, potentially the **full cost** unless exceptional circumstances apply.

Can I cancel my Queen Mary accommodation?

Yes. You can cancel the campus **licence agreement up to 2 working days after accepting the offer online** for a full deposit refund (minus a £30 admin fee). This doesn't apply once you've had face-to-face contact with Housing Services before signing, the licence has started, you've collected keys, or stayed overnight. Cancel later and **some or all of the residential fee may be charged until the room is re-let**. Contact **housingservices@qmul.ac.uk**. Partner-provider halls (e.g. Sanctuary Students) have their own separate terms.

What happens if I withdraw after enrolment?

Your fees are recalculated under the **University Fee Regulations** based on your withdrawal date. If you terminate your contract for the next academic term onwards, you have no liability for subsequent terms and may get a **full or partial tuition refund** depending on the circumstances. But if you enrol and withdraw **after attending classes/modules**, you're generally charged the **full tuition cost**, unless you qualify for one of the defined exceptional circumstances. Get the fee calculation confirmed in writing.

Can I get a refund if my visa is refused?

Yes. Under the fee regulations, **if you are outside the UK, have paid in full, and are refused a visa, a full refund is granted on production of the refusal letter**. This is one of the clearest exceptions to the 'deposits are non-refundable' rule. Send the official refusal document to the Fees Office promptly. Many partner accommodation providers around QMUL also run 'No Visa, No Pay' policies letting you cancel a housing booking penalty-free if your visa doesn't come through.

Can I pause or interrupt my studies instead of leaving?

Yes, Queen Mary offers **interruption of study** under its Interruption of Study Policy for currently enrolled students, which is different from a full withdrawal. Interrupting pauses your registration and you resume later, whereas withdrawing/terminating ends the contract. Be clear which one you want when you contact your School or Registry Services, because interruption keeps you within the programme and can affect future fee liability, accommodation eligibility and (for international students) your visa sponsorship.

How can I complain about my tuition fee?

If you're unhappy with a decision about fees charged, payment arrangements, refunds or sanctions for non-payment, you can **submit a complaint in writing to the Head of Income and Credit Control in the Finance Department**. For broader issues, use the two-stage **Student Complaints Policy**, start a Formal Complaint via **AskQM** (Appeals and Complaints > Formal Complaint) or email **appeals@qmul.ac.uk**. Free independent advice is available from the Students' Union Academic Advice Service, and unresolved cases can go to the OIA.

Who do I email to cancel or get a refund?

It depends on your situation. **Pre-enrolment applicants**: admissions@qmul.ac.uk. **Enrolled students withdrawing**: your School's Student Support Officer plus the MySIS withdrawal form, or Registry Services. **Study-abroad students**: study-abroad@qmul.ac.uk. **Accommodation**: housingservices@qmul.ac.uk. **Fee complaints/escalation**: appeals@qmul.ac.uk. Current students can also raise enquiries through the **AskQM** platform. Always include your full name and student/applicant ID and keep the request in writing.

REFUND GUIDE

How to Get a Queen Mary University of London Refund.

Inside 14 days their own policy is on your side; statutory cooling-off rights may stack on top. Outside it, you've still got tools, a clear email, a card-issuer chargeback, the lot. Here's the playbook for Queen Mary University of London.

Last verified today against Queen Mary University of London’s own Terms · UK, US, and EU rights covered below

The short answer

You have a 14-day cancellation window from the date you accept your offer, within which you can cancel for a full refund of fees or deposit. After that window, deposits are usually non-refundable and non-transferable. If you withdraw after enrolment, tuition is charged in proportion to when you leave, and withdrawing after attending classes can mean the full tuition cost unless exceptional circumstances (such as a visa refusal) apply. Accommodation licences have their own separate cancellation terms.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Queen Mary University of London, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Queen Mary University of London actually says

“If you withdraw from your programme after the 14-day cancellation period has expired, we may not refund deposit payments received from you.”
, verbatim from Queen Mary University of London’s terms

14-day cancellation windowPro-rata refund: yesStatutory cooling-off: 14 days in UK + EU on new subs

How long does a Queen Mary University of London refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Queen Mary University of London’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Queen Mary University of London subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Queen Mary University of London can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Queen Mary University of London has ~45 days to defend. Works regardless of where Queen Mary University of London is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Queen Mary University of London charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Queen Mary University of London is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use admissions@qmul.ac.uk, the route yoink has verified actually gets read for Queen Mary University of London.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Queen Mary University of London team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in. Please confirm by reply that the refund will be processed to my original payment method.

If a full refund isn't available under your policy, I'd accept a pro-rata refund for the unused portion.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Queen Mary University of London

Queen Mary deposits are **usually non-refundable and non-transferable**. The main exceptions: if you cancel within the **14-day cancellation period** after accepting your offer, or in **exceptional circumstances**, most notably a **visa refusal**, where a full refund is granted on production of the refusal letter. If you've already paid full fees to claim the 1% early-payment discount, you can request a refund of the overpayment via MySIS. Refer to the official Refund Policy for deposit payments for the exact conditions.