Can I pause my Puresport subscription instead of cancelling?

Yes. Clause 9.3 of the terms states *you may pause your Subscription at any time*. When you pause billing, the subscription is placed 'on hold' indefinitely and can be reactivated from your account. Pausing is useful if you're going on holiday or rationing stock, but if you want to stop charges permanently, choose Cancel, not Pause, to avoid being reactivated by mistake.

Is there a Puresport cancellation fee?

No explicit cancellation fee is listed in Puresport's terms. The only financial 'penalty' is that after your initial Minimum Term you'll have already been billed for any renewal that's already processed, Puresport does not pro-rata refund partial periods on subscriptions. As long as you cancel before the upcoming renewal date, you won't be charged again.

Will I lose my subscriber discount if I cancel?

Yes. The subscribe-and-save discount (30% on first order, 10% on subsequent orders for supplements) only applies while your subscription is active. If you cancel and re-subscribe later, you'll start over, and during sale periods discounts apply only to supplements, never to apparel or accessories. If price is your reason for leaving, ask CS at contact@puresport.co for a one-off retention discount before cancelling.

Can I return opened Puresport supplements?

No. The terms explicitly state *the right to cancel does not apply in respect of Goods which are liable to deteriorate or expire rapidly*, including unsealed supplements. Puresport reserves the right to withhold the full purchase price. Only sealed, unused products are returnable within the 14-day window. For defective apparel, the separate 1-Year Quality Guarantee applies (contact@puresport.co with photos and order number).

What if Puresport ignores my cancellation email?

Re-send to **contact@puresport.co** referencing your original message date and order number, and CC any prior CS rep who replied (Trustpilot reviews mention agents like 'Eliza' and 'Pam'). If still ignored after 5 working days, raise a chargeback with your bank/card issuer citing 'services not cancelled as requested'. UK shoppers can also escalate under the Consumer Rights Act 2015; EU shoppers under the Consumer Rights Directive.

How do I cancel Puresport without logging in?

Email **contact@puresport.co** from the address on your account, including your order number, full name and the line 'Please cancel my subscription with immediate effect.' Their subscription page confirms CS will handle cancellations when you can't access the dashboard. Keep the confirmation reply, you'll need it if a future charge slips through.

Does Puresport have a free trial?

Not a free trial in the SaaS sense. They run a *Try It Risk-Free: Electrolytes Starter Kit* promotion, which is a paid first order backed by the 14-day consumer cancellation window for unopened goods. There's no auto-renewing trial that converts to a paid plan, subscriptions begin at the moment you place the first paid order.

Why am I still being charged after cancelling Puresport?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Puresport account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Puresport Subscription Anytime.

Q: Does Puresport charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Puresport and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, terms, contact, page-emails, google-paa

The fastest way

Cancel a Puresport subscription by logging into your account at puresport.co and managing your subscription, or email contact@puresport.co with subject 'Cancel subscription, [order number]'. Pause is also available. Supplements opened or unsealed aren't refundable, but unopened orders qualify for a 14-day consumer cancellation window.

Or let yoink do it for you.

30 seconds. AI emails Puresport, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
contact@puresport.co, yoink-verified working email for Puresport (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Puresport team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Puresport plans you can cancel

Ultra Electrolytes Subscription (30 pack)
Cancel anytime via account dashboard after the Minimum Term; first-order discount is 30%, dropping to 10% on subsequent orders.
€26.47/mo
Energy Gels Subscription (Variety Pack)
Cancel, skip, pause or change frequency anytime from your account.
€15.26/mo
Creatine Monohydrate Subscription (30 pack)
Manage from account; 30% subscriber discount on first order, 10% thereafter.
€21.00/mo
Tongkat Ali Subscription
Cancel or pause anytime from My Account.
€28.00/mo

Puresport’s refund policy

Puresport gives you 14 days from delivery to cancel a one-off order for any reason. For subscriptions, refunds are limited to your statutory consumer cancellation rights, once you've opened or unsealed a supplement, it stops qualifying for a refund. Apparel has a separate 1-year quality guarantee covering defects only. Customer service generally honours refund requests when contacted promptly via email.

“Please note we do not offer refunds on products ordered on Subscription other than in accordance with your Consumer cancellation rights”
, Puresport terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Puresport refund guide , same data, but framed around the policy + escalation paths.

Does Puresport charge a cancellation fee?

Puresport’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Puresport

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling before the Minimum Term ends to dodge a renewal charge, Terms state you can only cancel after the initial Minimum Period and before the upcoming renewal date; the Minimum Term auto-renews at the then-current fee.
✕ Requesting a refund on opened supplement tubs/sachets, Clause 4.4.4 excludes goods liable to deteriorate or expire rapidly, including unsealed consumables, Puresport may withhold the full purchase price.
✕ Phoning to cancel, No customer-service phone line is published; support is email + on-site contact form + live chat widget only.

Cancelled Puresport but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Puresport, treat it as not cancelled. Email contact@puresport.co referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Puresport’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Puresport plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Puresport charges again.

How Puresport will try to keep you

Puresport may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to pause the subscription indefinitely instead of cancelling”
You say: Pausing leaves the account dormant but billing-active in their system. If you want to stop charges for good, say 'please cancel, not pause, do not place my subscription on hold' in writing.
They’ll say: “Push the 30% subscriber discount as a retention hook”
You say: The discount drops to 10% from order two onwards anyway, so the 'savings' framing is overstated. Decline and request written confirmation of cancellation.
They’ll say: “Suggest swapping flavour/product or extending the delivery frequency”
You say: Frequency changes still result in future charges. If you want out, insist on cancellation in the same email, don't accept a frequency change as a substitute.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Puresport must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Puresport has ~45 days to defend.

Rights in other regions (United States, United Kingdom)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Puresport to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Puresport’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Puresport’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your Puresport account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Puresport’s account settings, email contact@puresport.co with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Puresport

Log in at **puresport.co**, open the **My Account** section, choose your subscription and select cancel. Per their subscription page, you can *cancel, skip, pause or change delivery frequency at any time through your account*. If the dashboard fails, email **contact@puresport.co** with your order number and the subject 'Cancel subscription'. Cancellation is allowed only after your initial Minimum Term and before the next renewal date, so check your renewal date first.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Puresport refund guide. Need a human for something else entirely? The Puresport contact guide lists every channel that actually answers.