Cancel Places Leisure Before the 15-Day Cutoff.

Every way to cancel Places Leisure

• Phone: Call +44 1670 620200 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Post: Written notice addressed to the Manager at your Centre is the route named in clause 3.1 for the 14-day cooling-off cancellation; post is accepted but not required, and email or the online form creates the same written record faster.. Send it tracked so you can prove delivery.
• Email: Email enquiries@pfpleisure.org with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancellations take up to 15 days to process. Direct debits are collected on the 1st, 8th, 15th and 24th, request less than 15 days before your collection date and you're charged for the next period. Freezes need the same 15 days' notice.

Cancelling a Places Leisure order by email

1. Email the verified address

   enquiries@pfpleisure.org, the standard route for Places Leisure.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Places Leisure team,
   
   I'd like to cancel my recent Places Leisure order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Two different things get charged here and the rules differ. For the MEMBERSHIP direct debit: cancel within 14 days of joining and you're in the cooling-off period with your initial payment refunded; after that there's no pro-rata refund of a collection already taken, and because cancellations take up to 15 days to process, a request made inside 15 days of your next collection date still triggers one more full payment. For ACTIVITY BOOKINGS and pay-as-you-go sessions: these are stated as non-refundable and non-transferable, and late-cancel/no-show fees are handled per booking at your centre rather than by any refund window. Course and swimming-lesson fees follow the membership route (member change request form) but refunds are decided case by case by the centre. If a payment was taken after you gave written notice, that is the strongest refund ask, quote the date of your cancellation request and the confirmation email.

“You have the right to cancel your membership for any reason by sending or taking a written notice of cancellation, addressed to the Manager at your Centre within 14 days of joining (i.e. within 14 days of purchase).”

, Places Leisure terms

Asking specifically for money back, not just a cancellation? See the dedicated Places Leisure refund guide , same data, but framed around the policy + escalation paths.

Does Places Leisure charge a cancellation fee?

Places Leisure’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Places Leisure

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Cancelling the direct debit at your bank instead of giving notice, The terms make clear the sequence runs the other way: they cancel the membership, confirm the expiry date by email, and only then is it your responsibility to cancel the direct debit mandate. Killing the DD first leaves the membership live and the balance owed, and Trustpilot reviewers describe still being chased or charged after doing this.
• ✕ Assuming a cancel button exists in the Places Leisure app, The app and online account manage bookings, profile details and payments, but the documented cancellation route is a member change request form or contacting your centre, there is no self-serve in-app cancel toggle described anywhere in their own help content.
• ✕ Cancelling during the Minimum Term without evidence, During the Minimum Term the contract can only be ended for specific listed reasons, service falling well below standard, altered opening hours, an ongoing medical condition, moving 15+ miles from a facility, redundancy or pregnancy, and they will ask for documentary evidence such as a written letter from a medical practitioner.
• ✕ Requesting cancellation a few days before your collection date, Cancellations take up to 15 days to process, and a request made less than 15 days before the next direct debit means you are charged for the next period. Collections run on the 1st, 8th, 15th and 24th.
• ✕ Complaining on Trustpilot or social media and waiting, The moderation replies simply redirect every complaint back to enquiries@pfpleisure.org with the centre name, so a public review creates no cancellation record and no refund on its own.
• ✕ Relying on a verbal cancellation at reception with no written trail, Cancellation is confirmed by email with an expiry date; without that written confirmation you have nothing to point to when a further direct debit is taken, and reviewers report escalations stalling once the paper trail is thin.

Cancelled Places Leisure but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Places Leisure, treat it as not cancelled. Email enquiries@pfpleisure.org referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Places Leisure’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• You're inside a minimum term. Some Places Leisure plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Places Leisure charges again.

How Places Leisure will try to keep you

Places Leisure may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Freeze offer, the help content leads with 'Before you cancel, here are a few options' and pushes a freeze of one to three full calendar months (free only for medical, pregnancy, redundancy, religious grounds or temporary relocation 15+ miles).”

  You say: Thanks, but I'm not looking to freeze, I want the membership terminated. Please treat this email as my formal written notice of cancellation dated today and confirm the expiry date in writing.

• They’ll say: “Transfer instead of cancel, the FAQ answers 'moving away' with 'You don't need to cancel! You can transfer your membership to another Places Leisure centre'.”

  You say: I don't want a transfer to another centre. Please cancel the membership outright and confirm the final direct debit date.

• They’ll say: “Downgrade save, cancelled memberships are automatically moved onto Places Membership (pay as you move), which can leave an account and payment method live on file.”

  You say: Please confirm in writing that the direct debit mandate has ended and that no further collections will be taken, whatever account status you move me to.

• They’ll say: “Medical-evidence gate, a Trustpilot reviewer describes being told they needed 15 days' notice plus a doctor's letter and still had to pay the following month's subscription.”

  You say: I've attached the evidence requested under clause 11.4. If a payment is collected after the date of this notice I'll be requesting it back as a refund, and raising it as a Stage 2 complaint with your Central Customer Experience Team.

• They’ll say: “Centre-level deflection, complaints policy asks you to raise it with the local centre team first, which is where reviewers report requests going unanswered.”

  You say: I've already raised this with the centre and had no resolution. Please log this as a Stage 2 complaint with the Central Customer Experience Team, who your policy says respond within a further 10 working days.

• They’ll say: “Late-cancellation fees on classes (£4 from January 2026, with a backfill rule waiving it if someone takes your space) used as a reason to keep you booked in.”

  You say: If a late-cancellation or no-show fee is on my account, please confirm whether the backfill rule applied, I understand no charge is due if another customer took the space.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Places Leisure account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Places Leisure’s account settings, email enquiries@pfpleisure.org with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Places Leisure

Money-back questions (windows, pro-rata, chargebacks) are covered in the Places Leisure refund guide. Need a human for something else entirely? The Places Leisure contact guide lists every channel that actually answers.

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