How do I get a human at Places Leisure?

Lead with your account email and one specific request. Vague messages get routed to automated replies; a specific, referenced request usually reaches a person on the first pass. If a bot replies, respond to the same thread restating the request and asking for it to be escalated.

What if Places Leisure doesn't reply?

Follow up on the same thread after 7 days, a one-line nudge referencing the original date is enough. Still nothing after 14 days and money is involved? Dispute the charge with your card issuer; "no response from merchant" supports a chargeback on every major card network.

CONTACT GUIDE

How to Contact Places Leisure Customer Service.

The fastest route into Places Leisure is their online account flow. Every working channel below, and what to include so you only have to ask once.

Last verified 19 days ago · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The short answer

To contact Places Leisure customer service, call +44 1670 620200, or email enquiries@pfpleisure.org. Include your account email and one clear request, that's what gets a first-reply resolution. Full channel-by-channel details below.

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Every way to contact Places Leisure

Phone: Call +44 1670 620200. Have your account email and any order or invoice reference ready before you dial.
Post: Written notice addressed to the Manager at your Centre is the route named in clause 3.1 for the 14-day cooling-off cancellation; post is accepted but not required, and email or the online form creates the same written record faster.. Send it tracked so you can prove delivery.
Email: Email enquiries@pfpleisure.org, the address yoink has verified actually gets read for Places Leisure. Slower than phone or chat, but everything is in writing.

Every Places Leisure email that answers

Researched and confidence-rated, pick the inbox that owns your problem and skip the forwarding loop.

General support: enquiries@pfpleisure.org, verified
billing: enquiries@placesleisure.org
escalation: enquiries@pfpleisure.org, verified
General support: northumberland@pfpleisure.org
General inbox: PressEnquiries@pfpleisure.org, verified

What to include so you only ask once

The account email Places Leisure knows you by, first line, not buried at the bottom.
One reference: order number, invoice ID, or the date and amount of the charge you’re writing about.
One clear ask, a single sentence stating the decision you want confirmed in writing. Multi-question emails get partial answers.
A deadline expectation: “please confirm within 7 days” converts a read into a reply.

Hi Places Leisure team,

I'm contacting you about the account under [your account email].

[One sentence: what happened and the decision you want, e.g. "My order #1234 arrived damaged and I'd like a replacement."]

Please confirm what you'll do by reply within 7 days.

Best,
[your name]

Contacting Places Leisure to cancel or get money back?

Those two jobs have their own playbooks, with the right address, template, and the consumer law that applies:

How to cancel Places Leisure, every channel, the retention script they’ll run, and the email that ends it.
How to get a Places Leisure refund, their policy in plain English and the escalation path if they refuse.

Common questions about contacting Places Leisure

Yes, enquiries@pfpleisure.org is the address that reaches Places Leisure. Email is slower than phone or chat where those exist, but it puts everything in writing, which matters for billing disputes and refunds.