Does OVO Energy charge an exit fee?

It depends on your tariff. You **won't** pay an exit fee on the Simpler standard variable tariff or on Pay As You Go. On a **fixed tariff** you may be charged an exit fee if you leave with more than 53 days to go before your contract ends. There's also no exit fee inside the 14-day cooling-off period, inside the last 53 days of your fix, or if you're upgrading to another OVO fixed tariff.

How do I get my credit balance back from OVO?

If you're **moving out**, OVO cancels your Direct Debit and refunds credit to your bank within **7 days** of the final bill. If you've **switched supplier**, OVO issues a final bill and refunds credit within roughly **10–14 days**. Note: OVO won't refund automatically if they can't contact you, if more than 12 months have passed since the final statement, or if you haven't given a forwarding address. Chase via complaints@ovoenergy.com if it's late.

Can I cancel my OVO switch during the cooling-off period?

Yes. You have **14 calendar days** from the day after your contract start date to change your mind — this is your statutory cooling-off period. You won't pay any exit fees during this window, but if OVO has already started supplying you, you're responsible for the energy actually used. To cancel a switch to OVO, call **0330 303 5063** (Mon–Fri 8am–6pm). Under Faster Switching, you must act before 5pm the day before switch date.

Can I switch away from OVO Energy if I owe them money?

Only if the debt is small. On a credit meter, if you owe more than £25, OVO can raise an objection and block the switch until it's cleared. On **Pay As You Go**, you can transfer a debt of up to **£500 per fuel** to a new supplier under the Debt Assignment Protocol — arrange it via your new supplier, not OVO. Clear the balance first if you want a clean switch.

How do I close my OVO account if I'm not switching to another supplier?

You generally can't fully close an account without either a new supplier taking over the meter or the property being sold/handed back. Someone has to be responsible for the standing charge every day the meter is live. If a parent has moved into care, or the property is empty, call OVO on **0330 303 5063** and explain the situation — they can transfer liability to a landlord or new owner and issue a final bill for the period you were responsible.

What is OVO Energy's complaints email?

OVO's dedicated complaints inbox is **complaints@ovoenergy.com** — email from your account address, state that it's a formal complaint, include your OVO account number, address and the outcome you want. Ask for a complaint reference number. OVO aims to resolve 75% of complaints by the next working day and the rest within 8 weeks. After 8 weeks unresolved (or on a deadlock letter), escalate free to the Energy Ombudsman.

What if OVO ignores my cancellation or refund request?

Put it in writing to complaints@ovoenergy.com with your account number and 'formal complaint' in the subject line. State the resolution you want and give a deadline. If OVO fails to resolve within **8 weeks**, or sends a deadlock letter, take it free of charge to the **Energy Ombudsman** — their decision is binding on OVO. Keep every reference number, email and call date. Citizens Advice (0808 223 1133) can also help.

Do I have to give a final meter reading when I leave OVO?

Yes — give both your new supplier and OVO an opening/closing meter reading within the 10-day window around switch date. If you have a communicating smart meter and you're moving out, OVO takes the reading automatically on the day. Accurate readings prevent estimated final bills and speed up any credit refund.

How long does OVO take to send a final bill?

OVO says the final bill lands **within 4 weeks** of your account closing (whether you're moving out or switching supplier). Direct Debit is cancelled automatically. Any credit balance is refunded to your bank within 7 days of that final bill for home-movers, or roughly 10–14 days for supplier switches. If it takes longer, email complaints@ovoenergy.com quoting your account number and the closure date.

Can I cancel a pending switch to OVO if I've changed my mind?

Yes, within limits. Call **0330 303 5063** (Mon–Fri 8am–6pm) as soon as possible and tell OVO you want to cancel the pending switch. Under Faster Switching you can cancel up to **5pm the day before** switch date. After that, the switch will complete and you'll need to use the 14-day cooling-off period with OVO to revert, or use the Erroneous Transfer process if the switch was without your consent.

UNRATED TO CANCEL

How to Cancel OVO Energy Without the Exit Fee.

OVO Energy typically charges £155.52/mo. Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 5 sources cited

The fastest way

To cancel OVO Energy, sign up with a new supplier and they'll notify OVO — you don't call OVO directly. Moving out? Log in to your OVO account and submit the move. Exit fees apply on fixed tariffs with >53 days left; none on Simpler variable. Refunds land within 10 days of the final bill. Escalate via complaints@ovoenergy.com.

£155.52/motypical charge

£1866/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails OVO Energy, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
hello@ovoenergy.com — yoink-verified working email for OVO Energy (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi OVO Energy team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

OVO Energy plans you can cancel

Simpler (Standard Variable Tariff)
No exit fees when leaving from the Simpler variable tariff.
Fixed Energy Tariff
Exit fees may apply if you leave with more than 53 days before contract end. No exit fee within the 14-day cooling-off period, in the final 53 days, or if upgrading to another OVO fixed tariff.
Pay As You Go (Prepayment)
No exit fees on Pay As You Go. Debts up to £500 per fuel can be transferred to a new supplier via the Debt Assignment Protocol.

OVO Energy’s refund policy

OVO gives a statutory 14-day cooling-off period from your contract start date — cancel inside this window and you pay only for energy actually used, no exit fees. After that, switching suppliers is free from the Simpler variable tariff but fixed-tariff customers with more than 53 days left may face an exit fee. Any credit balance on your account is refunded to your bank within 7 days of the final bill when you're moving out, or 10–14 days after a supplier switch. OVO won't refund automatically if they can't reach you or more than 12 months have passed since the final statement.

“We'll also cancel your Direct Debit and refund any credit on your OVO account to your bank account within 7 days of getting your final bill.”
— OVO Energy terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated OVO Energy refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling OVO Energy

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via the OVO app or website with a single 'close account' button — OVO has no self-serve close-account option; account closure is triggered either by your new supplier initiating the switch or by logging a home-move via your OVO account.
✕ Cancelling by emailing hello@ovoenergy.com and expecting the switch to happen — hello@ovoenergy.com is a general support inbox — a supplier switch has to be initiated by the new supplier through industry systems, not by email to OVO.
✕ Switching away while carrying more than £25 of debt on a credit meter — OVO can raise an objection to the switch until the debt is cleared; prepayment customers can transfer up to £500 via the Debt Assignment Protocol.
✕ Cancelling a pending switch after 5pm the day before switch date — Under Faster Switching rules, once the cut-off passes you can no longer cancel — you must switch and then use the 14-day cooling-off with the new supplier or the Erroneous Transfer process.

How OVO Energy will try to keep you

OVO Energy may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “OVO points to the exit fee on fixed tariffs to discourage early switching.”
You say: If you're within 53 days of your fixed contract ending, or on the Simpler variable tariff, there is no exit fee — quote OVO's own leaving-OVO help page back to any agent who threatens a charge.
They’ll say: “Front-line agents route complaints in a loop and often fail to log a formal complaint reference.”
You say: Email complaints@ovoenergy.com in writing with the words 'this is a formal complaint', your account number and the outcome you want. State that you expect resolution within 8 weeks or you'll refer to the Energy Ombudsman — this gets you a case handler and a reference number.
They’ll say: “OVO stalls final-bill refunds by claiming migration/system issues (common for ex-SSE customers).”
You say: The published policy is a refund within 7 days of the final bill (home moves) or 10–14 days (supplier switch). If OVO exceeds 8 weeks without resolving a refund complaint, escalate free of charge to the Energy Ombudsman — their decision is binding.
They’ll say: “OVO may 'object' to a switch citing debt or related MPANs.”
You say: Ask OVO to state the objection reason in writing. If the debt is under £25 they cannot object; prepayment customers can move up to £500 of debt using the Debt Assignment Protocol via the new supplier.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires OVO Energy to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires OVO Energy to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of OVO Energy’s own policy.
Consumer Rights Act 2015
Services must be as described.
If OVO Energy’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. OVO Energy must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when OVO Energy’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; OVO Energy has ~45 days to defend.

Common questions about cancelling OVO Energy

You don't cancel OVO directly — you sign up with a new energy supplier and they notify OVO and take over the supply. If you're **moving out**, log into your OVO account within 28 days of the move and use the moving-home flow: OVO closes the account, waives any exit fee, and refunds credit within 7 days of the final bill. For pending-switch cancellations (change of mind), call **0330 303 5063**, Mon–Fri 8am–6pm.