Does OVO Energy charge an exit fee?

It depends on your tariff. You **won't** pay an exit fee on the Simpler standard variable tariff or on Pay As You Go. On a **fixed tariff** you may be charged an exit fee if you leave with more than 53 days to go before your contract ends. There's also no exit fee inside the 14-day cooling-off period, inside the last 53 days of your fix, or if you're upgrading to another OVO fixed tariff.

How do I get my credit balance back from OVO?

If you're **moving out**, OVO cancels your Direct Debit and refunds credit to your bank within **7 days** of the final bill. If you've **switched supplier**, OVO issues a final bill and refunds credit within roughly **10 to 14 days**. Note: OVO won't refund automatically if they can't contact you, if more than 12 months have passed since the final statement, or if you haven't given a forwarding address. Chase via complaints@ovoenergy.com if it's late.

Can I cancel my OVO switch during the cooling-off period?

Yes. You have **14 calendar days** from the day after your contract start date to change your mind, this is your statutory cooling-off period. You won't pay any exit fees during this window, but if OVO has already started supplying you, you're responsible for the energy actually used. To cancel a switch to OVO, call **0330 303 5063** (Mon, Fri 8am, 6pm). Under Faster Switching, you must act before 5pm the day before switch date.

Can I switch away from OVO Energy if I owe them money?

Only if the debt is small. On a credit meter, if you owe more than £25, OVO can raise an objection and block the switch until it's cleared. On **Pay As You Go**, you can transfer a debt of up to **£500 per fuel** to a new supplier under the Debt Assignment Protocol, arrange it via your new supplier, not OVO. Clear the balance first if you want a clean switch.

How do I close my OVO account if I'm not switching to another supplier?

You generally can't fully close an account without either a new supplier taking over the meter or the property being sold/handed back. Someone has to be responsible for the standing charge every day the meter is live. If a parent has moved into care, or the property is empty, call OVO on **0330 303 5063** and explain the situation, they can transfer liability to a landlord or new owner and issue a final bill for the period you were responsible.

What if OVO ignores my cancellation or refund request?

Put it in writing to complaints@ovoenergy.com with your account number and 'formal complaint' in the subject line. State the resolution you want and give a deadline. If OVO fails to resolve within **8 weeks**, or sends a deadlock letter, take it free of charge to the **Energy Ombudsman**, their decision is binding on OVO. Keep every reference number, email and call date. Citizens Advice (0808 223 1133) can also help.

Do I have to give a final meter reading when I leave OVO?

Yes, give both your new supplier and OVO an opening/closing meter reading within the 10-day window around switch date. If you have a communicating smart meter and you're moving out, OVO takes the reading automatically on the day. Accurate readings prevent estimated final bills and speed up any credit refund.

How long does OVO take to send a final bill?

OVO says the final bill lands **within 4 weeks** of your account closing (whether you're moving out or switching supplier). Direct Debit is cancelled automatically. Any credit balance is refunded to your bank within 7 days of that final bill for home-movers, or roughly 10 to 14 days for supplier switches. If it takes longer, email complaints@ovoenergy.com quoting your account number and the closure date.

Can I cancel a pending switch to OVO if I've changed my mind?

Yes, within limits. Call **0330 303 5063** (Mon, Fri 8am, 6pm) as soon as possible and tell OVO you want to cancel the pending switch. Under Faster Switching you can cancel up to **5pm the day before** switch date. After that, the switch will complete and you'll need to use the 14-day cooling-off period with OVO to revert, or use the Erroneous Transfer process if the switch was without your consent.

REFUND GUIDE

How to Get an OVO Energy Refund on Credit.

OVO Energy refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 8 Jul 2026 against OVO Energy’s own Terms · UK, US, and EU rights covered below

The short answer

OVO gives a statutory 14-day cooling-off period from your contract start date, cancel inside this window and you pay only for energy actually used, no exit fees. After that, switching suppliers is free from the Simpler variable tariff but fixed-tariff customers with more than 53 days left may face an exit fee. Any credit balance on your account is refunded to your bank within 7 days of the final bill when you're moving out, or 10 to 14 days after a supplier switch. OVO won't refund automatically if they can't reach you or more than 12 months have passed since the final statement.

Or let yoink chase the refund.

30 seconds to set up. yoink emails OVO Energy, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What OVO Energy actually says

“We'll also cancel your Direct Debit and refund any credit on your OVO account to your bank account within 7 days of getting your final bill.”
, verbatim from OVO Energy’s terms

14-day cancellation windowPro-rata refund: yes

How long does a OVO Energy refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note OVO Energy’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any OVO Energy subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail OVO Energy can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, OVO Energy has ~45 days to defend. Works regardless of where OVO Energy is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a OVO Energy charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If OVO Energy is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The OVO Energy refund email

Email the right address
Use hello@ovoenergy.com, the route yoink has verified actually gets read for OVO Energy.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi OVO Energy team,

I'm requesting a refund for my OVO Energy order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for OVO Energy

You don't cancel OVO directly, you sign up with a new energy supplier and they notify OVO and take over the supply. If you're **moving out**, log into your OVO account within 28 days of the move and use the moving-home flow: OVO closes the account, waives any exit fee, and refunds credit within 7 days of the final bill. For pending-switch cancellations (change of mind), call **0330 303 5063**, Mon, Fri 8am, 6pm.