How do I get my holding deposit back from OpenRent?

It depends where the application got to. If the landlord takes no action within **96 hours** of you placing it, OpenRent automatically refunds you. If the landlord rejects the application, or cancels it before contracts are signed, the deposit is returned in full. Once the landlord has accepted and you then withdraw, the deposit can be forfeited to them under the Tenant Fees Act 2019, at that point OpenRent will only ask the landlord to return it voluntarily. Refunds go back via the original payment method, so a card payment returns to that card.

Is there a cancellation fee on OpenRent?

No. OpenRent's own help centre states all products are one-off fees including VAT, with no ongoing subscription costs and no percentage of rental income. There is no exit fee, no renewal fee and no contract-signing fee, and free advertising requires no payment details at all. What you can lose is money already spent: the £29 portal advertising fee, the £58 Advertising + Rent Now bundle or the £70 Rightmove upgrade are not automatically refunded when you pull the listing early, and advertising runs a maximum of four months regardless of when you stop it.

How do I cancel a Rent Now application?

Landlords cancel from the dashboard: click **Action**, then **Cancel / Reject Application Options** (shown as 'See Cancel Options' on the application page later in the flow). That messages the tenant, cancels their Rent Now application and refunds the holding deposit. Your listing goes live again on OpenRent immediately and free of charge, with the portals, Rightmove, Zoopla, OnTheMarket, taking around 3 to 6 hours to re-publish. If you'd rather claim the holding deposit because the tenant pulled out, you have to contact OpenRent to action a forfeit; it isn't a self-serve button.

Can I pause or stop my OpenRent advert instead of cancelling?

Yes, open your listing and select **Pause/Stop Advert**. *Stop Advertising* marks the property as let, notifies tenants it's gone and halts marketing across OpenRent, Rightmove and OnTheMarket; you can resume within three weeks. *Pause* stops new enquiries while the property still shows as available. Important trap: neither option pauses the paid advertising term. Your property is advertised for a maximum of four months from when you started, and stopping the advert does not affect that. So pausing to 'save' advertising time doesn't work.

Does OpenRent have a phone number for customer service?

Not one they publish on their own site, support is routed through the help centre, the on-site contact form and email. The Property Ombudsman's member directory lists **02033222733** (+44 20 3322 2733) for OpenRent Ltd, but landlords in OpenRent's own community forum report reaching an automated service that cuts off rather than a person. Practically, email info@openrent.co.uk is the channel that produces results and a paper trail; OpenRent staff replying to public reviews routinely direct people there and confirm refunds by email afterwards.

How can I cancel a reference on OpenRent?

Cancel it from your dashboard rather than emailing. OpenRent's help centre says cancelling generates a confirmation email to both you and the tenant confirming the reference is cancelled, and **automatically applies the refund if eligible**, referencing costs £30 per reference and is charged to the landlord, never the tenant. Eligibility narrows once the referencing provider has started work, so cancel early. If the tenant simply never responded (prompt emails landing in junk is a recurring complaint), say that explicitly when you ask for the refund.

Will I lose my listing and messages if I cancel?

Cancelling a Rent Now application does not delete your listing, the advert becomes available again instantly, free, with portals refreshing in a few hours. Stopping the advert marks the property as let and ends portal marketing, but the listing can be resumed within three weeks. Full account deletion is the destructive one: it removes your personal data under GDPR, and OpenRent warns that a future second account may still be linked through non-personal data. Download tenancy documents, reference reports and payment receipts before deleting.

Why am I still being charged after cancelling OpenRent?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my OpenRent account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel OpenRent Without Calling Support.

Q: Does OpenRent charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel OpenRent and what to expect.

Last verified 1 Sept 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, terms

The fastest way

Cancel in your OpenRent dashboard: 'Pause/Stop Advert' for a listing; 'Action → Cancel / Reject Application Options' for a Rent Now application, which refunds the tenant's holding deposit; openrent.co.uk/account/delete closes the account. No cancellation fee. If blocked, email info@openrent.co.uk, subject 'Cancellation and refund request, listing [ID]'.

Or let yoink do it for you.

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Every way to cancel OpenRent

Phone: Call +44 20 3322 2733 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: www.openrent.co.uk/account/delete
Email: Email info@openrent.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Holding deposits: the landlord has 96 hours to accept or reject, and OpenRent auto-refunds if they take no action; tenants can cancel for a refund once an hour has passed with no acceptance. Paid advertising runs a maximum of four months from the start date and stopping the advert does not pause that clock; a stopped advert can be resumed within three weeks.

The 4-step cancellation

Email the verified address
info@openrent.co.uk, yoink-verified working email for OpenRent (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi OpenRent team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

OpenRent plans you can cancel

OpenRent Advertising (Free)
No payment details required and no obligation to upgrade later; stop the advert any time from the listing via 'Pause/Stop Advert'.
£0.00/mo
Portal Advertising
One-off fee inc. VAT, not a subscription, it buys advertising on OpenRent plus partner portals until let (max four months). Stopping the advert early does not extend or pause that four-month window.
£29.00/mo
Advertising + Rent Now
One-off bundle (advertised as £58, down from £108 inc. VAT) covering contract drafting, deposit registration and first rent collection. Where Rent Now is used without upfront payment the charge is deducted from the first month's rent OpenRent passes on.
£58.00/mo
Rightmove Listing Upgrade
Optional one-off add-on to either paid advertising package.
£70.00/mo
Tenant Referencing
£30 per reference, charged to the landlord (never the tenant). Cancel a reference from the dashboard before it completes.
£30.00/mo

What happens to what you’ve already paid

Two very different money types sit on OpenRent, and the rules are not interchangeable. Tenant HOLDING DEPOSITS (one week's rent, paid through Rent Now) auto-refund if the landlord takes no action within 96 hours, and are refunded if the landlord rejects or cancels the application before contract signing; once the landlord has accepted and the tenant then pulls out, the deposit can be forfeited to the landlord under the Tenant Fees Act 2019, and OpenRent will only ask the landlord to return it voluntarily. LANDLORD SERVICE FEES (£29 portal advertising, the £58 Advertising + Rent Now bundle, £70 Rightmove upgrade) are one-off charges with no published refund window and no pro-rata credit for unused advertising time, refunds here happen case-by-case after a written complaint. REFERENCING (£30) is the exception: cancel it in your dashboard and an eligible refund is applied automatically. Nothing on OpenRent is a recurring subscription, so there is no renewal to stop.

“The landlord has 96 hours to accept or reject the holding deposit - if they take no action, we automatically refund the holding deposit.”
, OpenRent terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated OpenRent refund guide , same data, but framed around the policy + escalation paths.

Does OpenRent charge a cancellation fee?

OpenRent’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling OpenRent

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Phoning for customer service, OpenRent has no advertised support line on its own site; landlords and tenants in the OpenRent community forum report hitting an automated service that cuts off, and one Trustpilot reviewer says they were refused a manager call.
✕ Deleting your account to end a paid service or an open dispute, Account deletion is blocked while you have an active service, an unended tenancy, a live reference, or an open supplier job, so you must cancel those first; deletion also wipes the record you may need for a refund claim.
✕ Asking OpenRent to force the landlord to return a forfeited holding deposit, Once the deposit is forfeited OpenRent's position is that the money is under the landlord's control; they will only invite the landlord to refund it voluntarily.
✕ Expecting a pro-rata refund on advertising you stopped early, Paid advertising runs a maximum of four months from the start date and stopping the advert does not affect that clock; reviewers report being refused a refund on unused advertising after pulling a listing.
✕ Signing the tenancy outside OpenRent and assuming the platform releases the money, Community posts show holding deposits stuck in OpenRent's client account after parties moved to a private contract, funds are only released once OpenRent has written, signed confirmation, and are returned via the original payment method.

Cancelled OpenRent but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from OpenRent, treat it as not cancelled. Email info@openrent.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on OpenRent’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some OpenRent plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if OpenRent charges again.

How OpenRent will try to keep you

OpenRent may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering 'Pause Advert' instead of 'Stop Advertising' when you try to end a listing.”
You say: Pausing only hides you from new enquiries, the four-month paid advertising clock keeps running and the listing stays 'available'. If you're done, choose Stop Advertising, then state in writing that you want the unused portion of the £29/£58 fee refunded.
They’ll say: “Citing the Tenant Fees Act 2019 to justify keeping a tenant's forfeited holding deposit.”
You say: The Act only permits retention on specific grounds (false information, failed right-to-rent, or the tenant withdrawing). If you withdrew before the landlord accepted, or you only asked a question and never confirmed withdrawal, say so explicitly and ask which statutory ground is being relied on, in writing.
They’ll say: “Standard-template replies from support that close the thread without a decision.”
You say: Reply asking for it to be logged as a formal complaint under their internal complaints procedure, and request a final viewpoint letter. OpenRent is a member of The Property Ombudsman for Lettings, so a stalled complaint has a defined route out after eight weeks, say you're aware of that.
They’ll say: “Directing you to the on-site contact form or community forum rather than a named channel.”
You say: Send to info@openrent.co.uk instead so you own the paper trail, and put the listing URL, property address and payment date in the first line. Reviewers who emailed and then posted publicly got refunds issued and a direct reply.
They’ll say: “Support declining to comment because they are 'not legally trained'.”
You say: You're not asking for legal advice, you're asking them to apply their own published policy. Restate it as a factual request: 'Under your holding deposit article, no action within 96 hours triggers an automatic refund. Confirm the date the landlord acted, or refund.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of OpenRent’s own policy.
Consumer Rights Act 2015
Services must be as described.
If OpenRent’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; OpenRent has ~45 days to defend.

Delete your OpenRent account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in OpenRent’s account settings, email info@openrent.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling OpenRent

Yes. OpenRent's help centre points you to a deletion page at `openrent.co.uk/account/delete` (you'll be asked to log in first), and deletion removes your personal data in line with GDPR and the Data Protection Act 2018. Two catches: if you later create a second account it may still be linked to the old one through non-personal data, and deletion is refused while you have an **active service**, an unended tenancy, a live reference, or an open supplier job. Cancel those first from your dashboard, then retry. Save any payment receipts before you delete; you'll need them for a refund claim.

Money-back questions (windows, pro-rata, chargebacks) are covered in the OpenRent refund guide. Need a human for something else entirely? The OpenRent contact guide lists every channel that actually answers.