How do I turn off AutoPay in the Trust app?

AutoPay is optional at every Newpark/Trust car park. Open the Trust app, go to your payment settings and toggle AutoPay off, then remove the stored card so a future site can't re-trigger it. If you never want to be charged again, use the Delete Account option, this matches the account-deletion route Newpark's sister apps advertise and stops all future ANPR-triggered payments.

Does Newpark Pay have a subscription or monthly fee?

No. Newpark Pay is a pay-per-session portal for the Newpark Solutions / Trust car-park network, you're charged only when you park at one of the 150+ UK sites using their ANPR equipment. Season passes exist at some sites but are one-off purchases tied to a specific car park, not a recurring subscription to Newpark itself.

How do I delete my Trust / Newpark account?

Log into the Trust app, go to Profile / Account settings and choose Delete Account, or email trustapp@newparksolutions.com asking them to deactivate the account under UK GDPR erasure rights. Deleting the account also removes stored cards so AutoPay can't fire at any future Newpark/Trust car park. Keep any pending refund requests open, deletion doesn't automatically process them.

I got a parking charge notice even though I paid on Newpark Pay, what now?

Appeal the PCN through the issuing operator (named on the notice) within 28 days and attach your Newpark Pay receipt showing the correct registration, site and time. Also email trustapp@newparksolutions.com so they can confirm the payment to the operator. Newpark supplies the ANPR tech but doesn't issue the PCN, so both sides must be looped in, most incorrect-VRM PCNs are cancelled once payment is evidenced.

Is there a Newpark Pay cancellation fee?

No. Because Newpark Pay bills per parking session (not on a rolling subscription), there's no exit fee, notice period or minimum term. The only cost of 'cancelling' is any non-refundable session you've already confirmed, which is why it's worth requesting a refund on the same day you noticed the wrong charge.

Why am I still being charged after cancelling Newpark Solutions?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Newpark Solutions account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Newpark Solutions.

Q: Does Newpark Solutions charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Newpark Solutions and what to expect.

Last verified 13 Jul 2026 · data refreshes daily · sources: google-paa, google-paa, web-search

The fastest way

Newpark Pay is a per-session car-park payment portal, not a subscription, you're only 'billed' when you enter a Newpark/Trust car park. To stop AutoPay or request a refund for a wrong-registration or duplicate charge, email trustapp@newparksolutions.com with subject 'AutoPay cancellation & refund request, [VRM], [site], [date]'. Replies typically arrive within 3 to 5 working days.

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Cancelling a Newpark Solutions order by email

Email the verified address
trustapp@newparksolutions.com, the standard route for Newpark Solutions.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Newpark Solutions team,

I'd like to cancel my recent Newpark Solutions order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Newpark Solutions plans you can cancel

Pay Now (single session)
Once a Pay Now session is confirmed it cannot be cancelled; incorrect VRM must be corrected by contacting support.
AutoPay (Trust app)
AutoPay is optional per session, disable in the Trust app under payment settings or delete the account.
Season Pass
Season passes are location-specific and non-refundable once activated unless the operator agrees.

Does Newpark Solutions charge a cancellation fee?

We found no cancellation fee in Newpark Solutions’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Newpark Solutions

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a Pay Now session after confirmation, Similar pay-on-plate portals confirm sessions immediately and cannot reverse them; you must email support with the registration to request a fix.
✕ Calling the sales line (0117 301 2540) for a driver refund, The Bristol number is a sales/B2B line for car-park operators, not a consumer refunds desk, email routing goes through trustapp@newparksolutions.com.
✕ Chargeback without first emailing support, Card issuers will usually ask whether you contacted the merchant first; skipping the email step delays the dispute.
✕ Uninstalling the Trust app to stop AutoPay, AutoPay is tied to your account and stored payment method, not the app install, you have to disable AutoPay or delete the account.

Cancelled Newpark Solutions but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Newpark Solutions, treat it as not cancelled. Email trustapp@newparksolutions.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Newpark Solutions’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Newpark Solutions charges again.

How Newpark Solutions will try to keep you

Newpark Solutions may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support suggests correcting the vehicle registration rather than refunding the original ticket.”
You say: Ask for a refund of the incorrect-VRM payment in writing, citing the duplicate purchase you already made with the correct plate, and quote both transaction references.
They’ll say: “Refund routed to the individual car-park operator (Newpark supplies the tech, the operator holds the money).”
You say: Ask trustapp@newparksolutions.com to name the operator and forward your request; if unresolved in 14 days escalate to your card issuer for a Section 75 or chargeback claim.
They’ll say: “AutoPay quietly re-enables when you use a different Newpark/Trust site.”
You say: Remove the stored card in the Trust app and delete the account entirely, not just toggle AutoPay off, so no future site can trigger a charge.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Newpark Solutions’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Newpark Solutions’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Newpark Solutions has ~45 days to defend.

Delete your Newpark Solutions account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Newpark Solutions’s account settings, email trustapp@newparksolutions.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Newpark Solutions

Once a Pay Now session is confirmed on newparkpay.co.uk it cannot be cancelled from your account, the ticket is issued instantly against your vehicle registration. If you entered the wrong plate or paid twice, email **trustapp@newparksolutions.com** with the registration(s), car-park location, date/time and payment reference and ask for the incorrect session to be refunded. Support then coordinates with the individual car-park operator.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Newpark Solutions refund guide. Need a human for something else entirely? The Newpark Solutions contact guide lists every channel that actually answers.