How do I turn off AutoPay in the Trust app?

AutoPay is optional at every Newpark/Trust car park. Open the Trust app, go to your payment settings and toggle AutoPay off, then remove the stored card so a future site can't re-trigger it. If you never want to be charged again, use the Delete Account option — this matches the account-deletion route Newpark's sister apps advertise and stops all future ANPR-triggered payments.

How do I get a refund from Newpark Pay?

Email **trustapp@newparksolutions.com** — this is the customer support address Trust (Newpark's consumer brand) publishes on trustglobal.io. Include vehicle registration, car-park name, entry/exit times, amount and card last-4. Duplicate payments, wrong-VRM entries and ANPR failures are the strongest refund grounds. There's no published window, so file within a few days of the charge to avoid the operator archiving the session.

I entered the wrong number plate — can I get my money back?

Yes, but not automatically. Buy a second ticket with the correct plate first so you don't get a Parking Charge Notice, then email trustapp@newparksolutions.com with both transaction references and ask for a refund of the incorrect one. This is the standard approach across UK pay-on-plate portals — tickets can't be edited after purchase, only refunded and re-issued.

Does Newpark Pay have a subscription or monthly fee?

No. Newpark Pay is a pay-per-session portal for the Newpark Solutions / Trust car-park network — you're charged only when you park at one of the 150+ UK sites using their ANPR equipment. Season passes exist at some sites but are one-off purchases tied to a specific car park, not a recurring subscription to Newpark itself.

How do I delete my Trust / Newpark account?

Log into the Trust app, go to Profile / Account settings and choose Delete Account, or email trustapp@newparksolutions.com asking them to deactivate the account under UK GDPR erasure rights. Deleting the account also removes stored cards so AutoPay can't fire at any future Newpark/Trust car park. Keep any pending refund requests open — deletion doesn't automatically process them.

What if Newpark Pay ignores my refund request?

If you get no reply within 14 days, escalate two ways in parallel. First, raise a formal complaint by re-emailing trustapp@newparksolutions.com with 'FORMAL COMPLAINT' in the subject and a 14-day deadline. Second, contact your card issuer for a chargeback (Visa/Mastercard) or a Section 75 claim if you paid over £100 by credit card — both cover 'service not provided' and duplicate charges.

I got a parking charge notice even though I paid on Newpark Pay — what now?

Appeal the PCN through the issuing operator (named on the notice) within 28 days and attach your Newpark Pay receipt showing the correct registration, site and time. Also email trustapp@newparksolutions.com so they can confirm the payment to the operator. Newpark supplies the ANPR tech but doesn't issue the PCN, so both sides must be looped in — most incorrect-VRM PCNs are cancelled once payment is evidenced.

Is there a Newpark Pay cancellation fee?

No. Because Newpark Pay bills per parking session (not on a rolling subscription), there's no exit fee, notice period or minimum term. The only cost of 'cancelling' is any non-refundable session you've already confirmed — which is why it's worth requesting a refund on the same day you noticed the wrong charge.

Can I cancel a Newpark season pass and get a pro-rata refund?

Season-pass refunds are decided by the individual car-park operator, not Newpark. Email trustapp@newparksolutions.com first — they'll route the request to the site operator. Under the UK Consumer Rights Act 2015, if the pass is faulty (site closed, ANPR fails to recognise your plate, gate malfunctions) you can insist on a pro-rata refund; if you've simply changed your mind, refunds are discretionary.

UNRATED TO CANCEL

How to Cancel Newpark Solutions.

Newpark Solutions typically charges £5 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 3 sources cited

The fastest way

Newpark Pay is a per-session car-park payment portal, not a subscription — you're only 'billed' when you enter a Newpark/Trust car park. To stop AutoPay or request a refund for a wrong-registration or duplicate charge, email trustapp@newparksolutions.com with subject 'AutoPay cancellation & refund request – [VRM] – [site] – [date]'. Replies typically arrive within 3–5 working days.

£5 (one-off)typical charge

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The 4-step cancellation

Email the verified address
trustapp@newparksolutions.com — the standard route for Newpark Solutions.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Newpark Solutions team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Newpark Solutions plans you can cancel

Pay Now (single session)
Once a Pay Now session is confirmed it cannot be cancelled; incorrect VRM must be corrected by contacting support.
AutoPay (Trust app)
AutoPay is optional per session — disable in the Trust app under payment settings or delete the account.
Season Pass
Season passes are location-specific and non-refundable once activated unless the operator agrees.

What doesn’t work for cancelling Newpark Solutions

Based on 3 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling a Pay Now session after confirmation — Similar pay-on-plate portals confirm sessions immediately and cannot reverse them; you must email support with the registration to request a fix.
✕ Calling the sales line (0117 301 2540) for a driver refund — The Bristol number is a sales/B2B line for car-park operators, not a consumer refunds desk — email routing goes through trustapp@newparksolutions.com.
✕ Chargeback without first emailing support — Card issuers will usually ask whether you contacted the merchant first; skipping the email step delays the dispute.
✕ Uninstalling the Trust app to stop AutoPay — AutoPay is tied to your account and stored payment method, not the app install — you have to disable AutoPay or delete the account.

How Newpark Solutions will try to keep you

Newpark Solutions may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support suggests correcting the vehicle registration rather than refunding the original ticket.”
You say: Ask for a refund of the incorrect-VRM payment in writing, citing the duplicate purchase you already made with the correct plate, and quote both transaction references.
They’ll say: “Refund routed to the individual car-park operator (Newpark supplies the tech, the operator holds the money).”
You say: Ask trustapp@newparksolutions.com to name the operator and forward your request; if unresolved in 14 days escalate to your card issuer for a Section 75 or chargeback claim.
They’ll say: “AutoPay quietly re-enables when you use a different Newpark/Trust site.”
You say: Remove the stored card in the Trust app and delete the account entirely — not just toggle AutoPay off — so no future site can trigger a charge.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Newpark Solutions to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Newpark Solutions to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Newpark Solutions’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Newpark Solutions’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Newpark Solutions must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Newpark Solutions’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Newpark Solutions has ~45 days to defend.

Common questions about cancelling Newpark Solutions

Once a Pay Now session is confirmed on newparkpay.co.uk it cannot be cancelled from your account — the ticket is issued instantly against your vehicle registration. If you entered the wrong plate or paid twice, email **trustapp@newparksolutions.com** with the registration(s), car-park location, date/time and payment reference and ask for the incorrect session to be refunded. Support then coordinates with the individual car-park operator.