How do I turn off AutoPay in the Trust app?

AutoPay is optional at every Newpark/Trust car park. Open the Trust app, go to your payment settings and toggle AutoPay off, then remove the stored card so a future site can't re-trigger it. If you never want to be charged again, use the Delete Account option, this matches the account-deletion route Newpark's sister apps advertise and stops all future ANPR-triggered payments.

How do I get a refund from Newpark Pay?

Email **trustapp@newparksolutions.com**, this is the customer support address Trust (Newpark's consumer brand) publishes on trustglobal.io. Include vehicle registration, car-park name, entry/exit times, amount and card last-4. Duplicate payments, wrong-VRM entries and ANPR failures are the strongest refund grounds. There's no published window, so file within a few days of the charge to avoid the operator archiving the session.

I entered the wrong number plate, can I get my money back?

Yes, but not automatically. Buy a second ticket with the correct plate first so you don't get a Parking Charge Notice, then email trustapp@newparksolutions.com with both transaction references and ask for a refund of the incorrect one. This is the standard approach across UK pay-on-plate portals, tickets can't be edited after purchase, only refunded and re-issued.

Does Newpark Pay have a subscription or monthly fee?

No. Newpark Pay is a pay-per-session portal for the Newpark Solutions / Trust car-park network, you're charged only when you park at one of the 150+ UK sites using their ANPR equipment. Season passes exist at some sites but are one-off purchases tied to a specific car park, not a recurring subscription to Newpark itself.

How do I delete my Trust / Newpark account?

Log into the Trust app, go to Profile / Account settings and choose Delete Account, or email trustapp@newparksolutions.com asking them to deactivate the account under UK GDPR erasure rights. Deleting the account also removes stored cards so AutoPay can't fire at any future Newpark/Trust car park. Keep any pending refund requests open, deletion doesn't automatically process them.

What if Newpark Pay ignores my refund request?

If you get no reply within 14 days, escalate two ways in parallel. First, raise a formal complaint by re-emailing trustapp@newparksolutions.com with 'FORMAL COMPLAINT' in the subject and a 14-day deadline. Second, contact your card issuer for a chargeback (Visa/Mastercard) or a Section 75 claim if you paid over £100 by credit card, both cover 'service not provided' and duplicate charges.

I got a parking charge notice even though I paid on Newpark Pay, what now?

Appeal the PCN through the issuing operator (named on the notice) within 28 days and attach your Newpark Pay receipt showing the correct registration, site and time. Also email trustapp@newparksolutions.com so they can confirm the payment to the operator. Newpark supplies the ANPR tech but doesn't issue the PCN, so both sides must be looped in, most incorrect-VRM PCNs are cancelled once payment is evidenced.

Is there a Newpark Pay cancellation fee?

No. Because Newpark Pay bills per parking session (not on a rolling subscription), there's no exit fee, notice period or minimum term. The only cost of 'cancelling' is any non-refundable session you've already confirmed, which is why it's worth requesting a refund on the same day you noticed the wrong charge.

Can I cancel a Newpark season pass and get a pro-rata refund?

Season-pass refunds are decided by the individual car-park operator, not Newpark. Email trustapp@newparksolutions.com first, they'll route the request to the site operator. Under the UK Consumer Rights Act 2015, if the pass is faulty (site closed, ANPR fails to recognise your plate, gate malfunctions) you can insist on a pro-rata refund; if you've simply changed your mind, refunds are discretionary.

REFUND GUIDE

How to Get a Newpark Solutions Refund.

Newpark Solutions refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 13 Jul 2026 against Newpark Solutions’s own Terms · UK, US, and EU rights covered below

The short answer

Newpark Pay / Trust doesn't publish a fixed refund window on its consumer portal. Refunds are handled case-by-case by emailing support with your vehicle registration, car-park location, date/time and payment reference. Duplicate charges, wrong-plate entries and technical failures are the strongest grounds. Season-pass and Pay Now sessions once confirmed are generally non-cancellable.

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Newpark Solutions’s refund policy

Newpark Solutions’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Newpark Solutions refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Newpark Solutions for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Newpark Solutions subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Newpark Solutions can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Newpark Solutions has ~45 days to defend. Works regardless of where Newpark Solutions is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Newpark Solutions charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Newpark Solutions is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Newpark Solutions refund email

Email the right address
Use trustapp@newparksolutions.com, the route yoink has verified actually gets read for Newpark Solutions.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Newpark Solutions team,

I'm requesting a refund for my Newpark Solutions order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Newpark Solutions

Once a Pay Now session is confirmed on newparkpay.co.uk it cannot be cancelled from your account, the ticket is issued instantly against your vehicle registration. If you entered the wrong plate or paid twice, email **trustapp@newparksolutions.com** with the registration(s), car-park location, date/time and payment reference and ask for the incorrect session to be refunded. Support then coordinates with the individual car-park operator.