How to Cancel Mytrip Without the Handling Fee.

Cancelling a Mytrip order by email

Mytrip won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   customerservice@mytrip.support, the standard route for Mytrip.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Mytrip team,
   
   I'd like to cancel my recent Mytrip order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

Mytrip is an agent, not the airline: for FLIGHT TICKETS it says it will contact the airline on your behalf, and whether you get money back is set by that airline's fare rules, some fares carry a small cancellation fee, some are entirely non-refundable, and a full refund may be granted where the booking is cancelled the same day it was made or in cases of death, illness or visa rejection. Mytrip charges its own fee for manually handling a change, cancellation or refund, and that agency fee (plus most add-ons such as seats, bags, transfers or car hire) is separate from anything the airline returns. If the AIRLINE cancels your flight, the money still flows airline → Mytrip → you, so you must chase Mytrip after the airline approves, and reviewers of the same operator report this stage taking weeks to months. There is no advertised fixed refund window and no pro-rata concept, this is a one-off ticket purchase, not a subscription.

“Fare regulations vary from ticket to ticket and are set by the airline(s) offering the flight. Some tickets may have a small cancellation fee attached, and others will be fully non-refundable.”

, Mytrip terms

Asking specifically for money back, not just a cancellation? See the dedicated Mytrip refund guide , same data, but framed around the policy + escalation paths.

Does Mytrip charge a cancellation fee?

Mytrip’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Mytrip

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Emailing Mytrip to cancel a flight leaving soon, Their own help centre states they do not handle rebookings or urgent requests such as immediate cancellations by email, and cannot assist by email with flights departing within the next 72 hours, those must go to chat or phone.
• ✕ Cancelling directly with the airline and waiting for Mytrip to refund automatically, Mytrip's FAQ says that once the airline confirms the cancellation you still have to contact Mytrip to request the refund, and a fee applies for that service. No request, no refund.
• ✕ Assuming an airline's free-cancellation fare means you pay nothing, Reviewers of the same operator (Gotogate, Etraveli's sister brand) report being charged a service fee on tickets the airline itself allowed to be cancelled free, and admin fees deducted even where a protection add-on had been bought.
• ✕ Accepting the 'the airline rejected your refund' reply at face value, Multiple public reviews describe the agent reporting an airline rejection while the airline, contacted directly, confirmed it had waived the fees and approved a full refund to be paid through the agent.
• ✕ Waiting quietly after submitting documents once, Reviewers report requests being closed for 'missing' receipts already sent several times, and reply addresses that later bounce, one traveller's refund only landed after months of persistent chasing.
• ✕ Expecting a same-day answer from the general support email, Mytrip states email response times are longer than chat or phone and may take several days, and replies may arrive in English rather than your language.

Cancelled Mytrip but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Mytrip, treat it as not cancelled. Email customerservice@mytrip.support referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Mytrip’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Mytrip charges again.

How Mytrip will try to keep you

Mytrip may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Deflection to the airline, 'this is the airline's decision, we are only the agent'.”

  You say: Reply: 'My contract of sale is with Mytrip; you took payment and hold the booking. Please confirm in writing the exact date you submitted my refund request to the airline and the airline's reference for it.' Then contact the airline yourself, travellers report airlines confirming an approved refund the agent claimed was rejected.

• They’ll say: “Claiming the airline rejected the refund when it did not.”

  You say: Get the airline's confirmation in writing (email or their own refund form), forward it to Mytrip and state: 'The carrier has confirmed it approved a full refund payable through you. Please release it within 14 days or I will raise a payment dispute for the full amount.'

• They’ll say: “Deducting a service / manual handling fee even on a fare the airline lets you cancel free.”

  You say: 'The carrier's fare rules permit free cancellation. Itemise the fee you deducted, quote the clause you rely on, and refund the difference.' Screenshot the airline's own policy page before you contact them, it is the whole argument.

• They’ll say: “Copy-paste scripted replies that never address the case (spam-folder templates, 'we appreciate your feedback').”

  You say: Reply on the same thread with a numbered list of unanswered questions and a dated deadline: 'This is my third contact. Answer points 1 to 4 within 14 days or I treat the matter as unresolved and escalate.' Keep every message in one thread so the paper trail is continuous.

• They’ll say: “Indefinite 'we are waiting for the airline' hold, reports of three months of daily calls for a simple change.”

  You say: Set a written deadline and name your next step: card chargeback / payment-provider dispute, plus the national aviation or consumer-protection body for your country. Ask for the case reference and the name of the agent handling it in every reply.

• They’ll say: “Offering a voucher or 'open ticket' instead of cash back.”

  You say: 'I decline the voucher and require the refund to the original payment method.' Where the airline runs its own cash-refund form (Ryanair, for example), submit it directly and then tell Mytrip the cash refund has been requested so they only have to pass it on.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Mytrip account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Mytrip’s account settings, email customerservice@mytrip.support with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Mytrip

Money-back questions (windows, pro-rata, chargebacks) are covered in the Mytrip refund guide. Need a human for something else entirely? The Mytrip contact guide lists every channel that actually answers.

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