Can I get a full refund if I cancel my flight?

Usually not automatically. Mytrip states that fare regulations vary ticket by ticket and are set by the airline: some fares carry a small cancellation fee, others are fully non-refundable, and fees can rise if you cancel close to or after departure. Full refunds are more likely in three situations, cancelling the same day you booked (some airlines allow it), or documented death, illness or visa rejection. Even then Mytrip's own service/handling fee and most add-ons are typically not returned. Check the fare rules on your confirmation before you cancel anything, because the agent will apply them literally.

Can I cancel my trip without cancellation protection?

Yes, cancellation protection is an optional paid add-on, not a requirement. Without it you simply fall back on the airline's fare rules, which may mean a partial refund, a fee, or nothing at all, plus Mytrip's handling fee. Be sceptical about what the add-on covers: reviewers of Mytrip's sister brand describe being charged admin fees on a refund even after buying a protection product at checkout. If you did buy protection, ask Mytrip in writing which specific costs it reimburses and by when, and keep that reply, it is the document you will need if the payout is short.

Will I receive a refund if my flight is canceled?

If the airline cancels, you are generally owed your money back, but with Mytrip the cash travels airline → Mytrip → you, so you have to chase the agent, not just the carrier. Mytrip's guidance is that after the airline approves the refund it will forward it to your original payment method. In practice this stage is where complaints cluster: travellers report months of silence, and one blogger only recovered roughly half the fare after refusing to give up. Ask the airline for written confirmation the refund was authorised, then send it to Mytrip with a dated deadline.

How does the refund process work?

You request it; Mytrip approaches the airline; the airline decides. Mytrip says it cannot guarantee the airline will meet your request, that requests are handled in the order received, and that you will get an email when the change or refund has been processed. You can also track status by logging in to **My Bookings**. A manual handling fee applies. Because the timeline is open-ended, treat every contact as evidence: keep the case reference, ask for the airline's refund reference, and if nothing moves within a few weeks, open a dispute with your card issuer or payment provider in parallel.

Is there a Mytrip cancellation fee?

Yes, in two layers. First the airline's own cancellation penalty under your fare rules. Second, Mytrip's fee for manually handling the cancellation, change or refund, its help centre confirms a charge for this service and links to a dedicated fee page. Users of Etraveli's sister brand report agency service fees in the €30, €40 range being deducted even where the airline itself permitted a free cancellation. Ask for an itemised breakdown before you approve anything, and if the carrier's published policy says free cancellation, quote it back and demand the agency fee be justified clause by clause.

Can I receive a refund for my open ticket/voucher?

Sometimes, an open ticket or voucher issued after a disruption usually holds value for a limited period (commonly 12 months) and Mytrip's terms describe being able to request that amount back, less its fees, before the period expires. The catch is the deduction and the deadline. If you were pushed into a voucher after an airline cancellation, you are often entitled to ask for cash instead: request the cash refund from the airline directly where it runs its own form, then tell Mytrip so it only has to pass the money on. Do it well before the voucher expires.

Can I cancel my booking because of health concerns?

Possibly, but it is a documented request, not a right. Mytrip notes that a full refund may be offered in cases of death, illness or visa rejection, decided by the airline, on evidence. Send a medical certificate with your request and keep a copy. Important caution from public reviews of the same operator: a traveller was told the airline had rejected the medical refund, contacted the airline directly, and was told the opposite, all fees waived, refund approved, payable through the agent. If you get a rejection, verify it with the carrier yourself before accepting it.

What if Mytrip ignores my cancellation or refund request?

Escalate on paper. Keep everything in one email thread to **customerservice@mytrip.support** with the booking reference in the subject, restate the facts in numbered points, and give a dated deadline (14 days is reasonable). Ask for the case reference and the airline's refund reference, vague replies are the documented pattern. If the deadline passes, dispute the charge with your card issuer or payment provider, and complain to the consumer-protection or aviation body for the country you booked in. Persistence demonstrably works: at least one traveller recovered a substantial refund only after repeatedly reopening the case.

Can I cancel my ticket if I have bought it from a low-cost airline?

Low-cost carrier bookings are the hardest category. Mytrip keeps a separate help-centre section for them because budget airlines often bar the agent from making changes, meaning you may have to deal with the carrier directly using the airline reference shown under **Airline Booking Details** in My Bookings. Note that Mytrip may have used a virtual email address for your airline-side booking, so retrieve that address from My Bookings before trying to log in on the airline's site. Most low-cost fares are non-refundable beyond taxes, ask the airline for a tax refund even when the fare itself is lost.

No, Mytrip is a real online travel agency owned by Sweden's Etraveli Group, which also runs Gotogate and Flightnetwork. But its reputation for after-sales service is poor: the group's brands attract heavy one-star review volume over refunds, and a UK travel journalist has publicly warned that booking through these agencies is only worth it if the saving is substantial. The tickets are genuine; the risk is what happens when something goes wrong. If you have already booked, keep every document, prefer chat or phone for anything time-critical, and pay by a card that gives you dispute rights.

REFUND GUIDE

How to Get a Mytrip Refund the Airline Approved.

Mytrip refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 7 days ago against Mytrip’s own Terms · UK, US, and EU rights covered below

The short answer

Mytrip is an agent, not the airline: for FLIGHT TICKETS it says it will contact the airline on your behalf, and whether you get money back is set by that airline's fare rules, some fares carry a small cancellation fee, some are entirely non-refundable, and a full refund may be granted where the booking is cancelled the same day it was made or in cases of death, illness or visa rejection. Mytrip charges its own fee for manually handling a change, cancellation or refund, and that agency fee (plus most add-ons such as seats, bags, transfers or car hire) is separate from anything the airline returns. If the AIRLINE cancels your flight, the money still flows airline → Mytrip → you, so you must chase Mytrip after the airline approves, and reviewers of the same operator report this stage taking weeks to months. There is no advertised fixed refund window and no pro-rata concept, this is a one-off ticket purchase, not a subscription.

Or let yoink chase the refund.

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What Mytrip actually says

“Fare regulations vary from ticket to ticket and are set by the airline(s) offering the flight. Some tickets may have a small cancellation fee attached, and others will be fully non-refundable.”
, verbatim from Mytrip’s terms

Pro-rata refund: no

How long does a Mytrip refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Mytrip charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Mytrip has ~45 days to defend. Works regardless of where Mytrip is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Mytrip for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Mytrip subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Mytrip can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Mytrip is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Mytrip refund email

Email the right address
Use customerservice@mytrip.support, the route yoink has verified actually gets read for Mytrip.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Mytrip team,

I'm requesting a refund for my Mytrip order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Mytrip

Log in to **My Bookings** on mytrip.com and open the Contact Us tab, then request the cancellation through chat or phone, Mytrip contacts the airline on your behalf and charges its own fee for handling it. Do **not** rely on email if you are close to departure: Mytrip says it will not process urgent requests or immediate cancellations by email, and cannot help by email with flights leaving within 72 hours. If you cannot reach Mytrip before departure, its help centre tells you to contact the airline directly, and where several airlines are on one booking, each one separately.