How do I return a UK or ROI order?

Log into the account you ordered from, open **Order history → View → Return your order**, pick the items and reason, then print the Evri label (or use the QR code at a drop-off point within 5 days). Guest orders use the same returns portal with your order number and email. Do **not** book the return directly with Evri, Monsoon can't help with those.

How can I contact Monsoon Customer Services?

Email **customerservices@monsoon.co.uk** (2 working day reply SLA) or phone **+44 203 372 3052**. Live chat is available in the Help Centre when agents are online, plus WhatsApp and DMs to @MonsoonHelp on X. Phones get hammered during Black Friday and Christmas, email is the documented fallback.

Is there a Monsoon cancellation fee?

There's no cancellation fee on full-price online orders cancelled within the 14-day statutory window, Monsoon refunds the goods and standard delivery. The only deduction to watch for is the **£4.95 / €4.95 per-parcel return fee on Secret Sale items**, and the cost of return postage if you're shipping back from outside the UK or ROI.

Can I return Monsoon items after 30 days?

Yes, but you'll be refunded as an **eGift Card** rather than to your original payment method. The 30-day window applies to full-price items; sale and outlet pieces need to be back within 14 days. Items must still be unused, in original condition with tags attached and the product seal intact.

Can I return an online order to a Monsoon store?

UK and ROI online orders can be returned at most UK Monsoon stores with proof of purchase. **International orders cannot be returned to any store**, they must go back via the international returns portal, and the customer pays return postage. East.co.uk items can still be returned within 30 days via east.returns.international/pro.

How do I cancel Monsoon Reward membership?

Monsoon Reward is a free loyalty programme, not a paid subscription, so there's nothing to be charged for cancelling. To stop the emails, use the **unsubscribe link** at the bottom of any Monsoon Reward email, or email customerservices@monsoon.co.uk asking to be removed from marketing and to close the Reward account.

Why am I still being charged after cancelling Monsoon?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Monsoon account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Monsoon Order in 14 Days.

Q: Does Monsoon charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Monsoon and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, terms, page-emails, web-search

The fastest way

To cancel a Monsoon order, register your return on the Monsoon Returns Portal within 14 days of receiving your goods, or email customerservices@monsoon.co.uk with subject 'Cancel Order #[number], Consumer Contracts Regulations'. Refunds land within 14 days of Monsoon receiving the items; bank settlement adds 3-5 working days.

Or let yoink do it for you.

30 seconds. AI emails Monsoon, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
onlinecustomerservices@monsoon.co.uk, yoink-verified working email for Monsoon (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Monsoon team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Monsoon plans you can cancel

One-off online purchase
No subscription, Monsoon is a retail purchase. Cancel an individual order within 14 days of receipt via the Returns Portal or customer services.
Monsoon Reward (free loyalty)
Free loyalty programme, unsubscribe via the link in marketing emails or by contacting customer services. Not a paid subscription.
£0.00/mo

Monsoon’s refund policy

Monsoon gives you 14 calendar days from receipt to cancel any online order, and a further 14 days to post the items back. Full-price items can actually be returned within 30 days; sale/outlet pieces must be returned within 14 days. Refunds hit your original payment method within 14 days of Monsoon receiving the parcel, plus 3-5 working days for the bank. Pierced earrings, face masks, knickers, hosiery, confectionary and cosmetics are non-refundable for hygiene reasons.

“You have the right to cancel orders made on our website within 14 calendar days of receiving your goods. To exercise this right, you must notify us by registering your return on our returns portal here within that time. Once you've registered your return, you have a further 14 days to return the item(s) to us.”
, Monsoon terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Monsoon refund guide , same data, but framed around the policy + escalation paths.

Does Monsoon charge a cancellation fee?

We found no cancellation fee in Monsoon’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Monsoon

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Registering the return directly with Evri instead of via Monsoon's portal, Monsoon explicitly states they cannot assist with returns booked direct with Evri and refunds may be delayed or lost.
✕ Posting items back to Monsoon's London head office, Help centre says returns sent to head office may be delayed or misplaced, only the Wellingborough warehouse address is valid.
✕ Returning international online orders to a UK store, Orders shipped outside the UK and ROI cannot be returned to any Monsoon retail store.
✕ Returning earrings, hosiery, knickers, face masks, cosmetics or confectionary, Excluded from refunds for hygiene reasons per the published returns policy.
✕ Returning outside the 30-day window expecting a card refund, Late returns are refunded only as an eGift Card, not back to the original payment method.
✕ Phoning at peak times (Black Friday, Christmas), Monsoon themselves direct customers to email, WhatsApp or social channels because phone lines get very busy.

Cancelled Monsoon but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Monsoon, treat it as not cancelled. Email onlinecustomerservices@monsoon.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Monsoon’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Monsoon charges again.

How Monsoon will try to keep you

Monsoon may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Agent claims they 'haven't received' the parcel even after 10+ days”
You say: Quote your Evri/Royal Mail tracking number and the delivery scan, then cite the Consumer Contracts Regulations 2013: once you have proof of return, the 14-day refund clock starts from the day they received it, not the day they 'process' it.
They’ll say: “Refund offered as eGift card instead of original payment method”
You say: If you returned within Monsoon's stated 30-day window (or 14-day cancellation window), insist on refund to original payment method, eGift cards only apply to late returns. Cite their own policy line: 'We'll refund you within 14 days of receiving your return, using the original payment method.'
They’ll say: “£4.95 / €4.95 'Secret Sale' return fee deducted from refund”
You say: This fee only applies to Secret Sale items. Check your order confirmation, if the item wasn't labelled Secret Sale, ask for the deduction to be reversed.
They’ll say: “Phone agent puts you on hold or asks you to call back another day”
You say: Switch channels: email customerservices@monsoon.co.uk (2 working day SLA) so you have a written audit trail, then escalate to socialmedia@monsoon.co.uk and a public Trustpilot review if ignored.
They’ll say: “No response after 14 days from a deadlocked complaint”
You say: Issue a final deadlock email, then escalate to the Retail Ombudsman / Resolver and, if you paid £100-£30,000 by credit card, file a Section 75 claim with your card issuer.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Monsoon’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Monsoon’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Monsoon has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Monsoon must honour it regardless of where they’re headquartered.

Delete your Monsoon account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Monsoon’s account settings, email onlinecustomerservices@monsoon.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Monsoon

Monsoon lets you cancel any online order within **14 calendar days** of delivery by registering on the [Returns Portal](https://help.monsoon.co.uk/), then posting items back within a further 14 days. Full-price items have a longer 30-day return window; sale/outlet pieces must be back within 14 days. Refunds are issued to your original payment method within 14 days of the warehouse receiving the parcel.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Monsoon refund guide. Need a human for something else entirely? The Monsoon contact guide lists every channel that actually answers.