Can I cancel a Mint subscription?

Yes. There's no contract or early termination fee. Because you pay upfront, though, cancelling mid-term doesn't return unused months. Turning off Auto Renewal stops future charges, and the rest of your term stays usable. The only route to a full refund is the **7-day money-back guarantee**, which runs for 7 calendar days from activation and only covers purchases made on mintmobile.com or in the app.

How do I close my account with Mint?

Mint doesn't have a 'close account' button. Turn off Auto Renewal and let the plan expire. If you're keeping your number, start a **port-out** with your new carrier before the term ends, which ends Mint service automatically. If you just let it lapse, the account is suspended. Mint's terms say lines deactivated for nonpayment stay suspended for 60 days, so port your number before it's released. To remove your card details or personal data, ask an agent at 800-683-7392 or in live chat.

How do I turn off auto renewal on Mint Mobile?

In the **Mint app**, open the **My Plan** tab and switch the **Auto Renewal** toggle off. On the website, log in at mintmobile.com/login, open **Manage Plan**, and turn Auto Renew off. Mint requires the change **at least 24 hours before** your scheduled renewal. Take a screenshot of the confirmation, because some users report the setting coming back on. You can also ask an agent at 800-683-7392 to turn it off.

Will I lose my phone number if I cancel Mint Mobile?

You will if you just let the plan lapse and never port it. When the term expires without renewal, the account is suspended, and Mint's terms say suspended accounts stay that way for 60 days. To keep your number, request a **port-out** through your new carrier while your Mint line is still active. Porting ends Mint service automatically. If you're also claiming the 7-day refund, file the refund request **before** porting out.

Can I downgrade or change my Mint plan instead of cancelling?

Yes. You can switch data tiers (6GB, 17GB, 23GB, Unlimited) and term length when your plan renews. Changes must be made **at least 24 hours before** the Auto Renewal date. Mint doesn't offer a pause option. A longer term lowers the monthly equivalent (Unlimited is $30/mo on 12 months vs $40/mo on 3 months), but you pay the whole amount upfront and can't get it back if you leave early.

How do I return a phone purchased from Mint Mobile?

Submit a return request within **7 calendar days of delivery**. The phone needs **less than 25 minutes** of total talk time, no signs of wear, and all original packaging and accessories. Sign out of iCloud, Google or Samsung first, because Mint won't process a locked phone. After approval, ship it back with the prepaid label. Mint refunds the phone payment minus shipping and handling within 10 business days of processing the return.

Why am I still being charged after cancelling Mint Mobile?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Mint Mobile account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Mint Mobile Before It Auto-Renews.

Q: Does Mint Mobile charge a cancellation fee?

There's no early termination fee, since Mint has no contracts. Watch for other costs, though. **Shipping** isn't refunded under the 7-day guarantee, and phone returns are refunded **minus shipping and handling**. Some devices and accessories may carry a restocking fee. If you have **5G Home MINTernet**, the gateway is loaned, and Mint charges a non-return fee if you don't send it back.

Q: Does Mint Mobile charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Mint Mobile and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Mint Mobile is prepaid, so there's no cancel button. Log in at mintmobile.com/login or in the app, open Manage Plan and turn Auto Renewal off at least 24 hours before renewal. If you're within 7 days of activation, submit the form at mintmobile.com/return-policy. Refunds arrive within 10 business days. To cancel by phone, call 800-683-7392.

Or let yoink do it for you.

30 seconds. AI emails Mint Mobile, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Mint Mobile

Phone: Call +1 800 683 7392 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: www.mintmobile.com/login
Email: Mint Mobile doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Turn off Auto Renew at least 24 hours before the end of your payment cycle. 7-day refund requests (form at mintmobile.com/return-policy) must be filed within 7 calendar days of activation, and the refund team reportedly doesn't work weekends. Unrenewed or unpaid lines are suspended for 60 days, so port your number out before then.

The email that backs it up

Mint Mobile won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@mintmobile.com, the standard route for Mint Mobile.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Mint Mobile team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Mint Mobile plans you can cancel

Unlimited
Prepaid in 3-, 6- or 12-month blocks. monthlyPrice is the regular 3-month-term rate ($120 upfront). yearlyPrice is the 12-month upfront total ($30/mo equivalent). The current homepage offer for new customers is a 6-month plan for $60 upfront ($10/mo), and then full-price options apply. To cancel, turn off Auto Renewal at least 24h before the term ends. Service runs until the paid term ends.
$40.00/mo
6GB
Regular 3-month-term rate is $25/mo. The 12-month term is $180 upfront ($15/mo). Prepaid, with no contract or early termination fee.
$25.00/mo
17GB
Regular 3-month-term rate is $35/mo. The 12-month term is $240 upfront ($20/mo).
$35.00/mo
23GB
Regular 3-month-term rate is $45/mo. The 12-month term is $300 upfront ($25/mo).
$45.00/mo
Mint 55+
5GB plan for customers aged 55 and over, sold in 3-month terms per third-party pricing trackers. Cancel by turning off Auto Renewal.
$15.00/mo
5G Home MINTernet + Unlimited bundle
Requires $540 upfront for a 12-month plan. The gateway device is loaned, and Mint charges a non-return fee if you don't send it back after cancelling.
$45.00/mo

What happens to what you’ve already paid

Phone plans (3-, 6- or 12-month prepaid) bought on mintmobile.com or in the Mint app can be cancelled for a full refund within 7 calendar days of activation. That covers plan price, taxes and fees, but not shipping. Request it through the form at mintmobile.com/return-policy. Refunds are processed within 10 business days, and you don't need to send the SIM back. After day 7, Mint doesn't refund unused months: turning off Auto Renewal only stops the next charge. Phones, SIM kits and accessories follow a separate rule: request a return within 7 days of delivery, then ship the item back in like-new condition with under 25 minutes of talk time. You get your money back minus shipping and handling. Plans bought on Amazon or from other retailers must be refunded through that seller.

“You can cancel your wireless phone plan service for any reason within 7 days of activation and we will refund you 100% of the purchase price, including any fees and taxes.”
, Mint Mobile terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Mint Mobile refund guide , same data, but framed around the policy + escalation paths.

Does Mint Mobile charge a cancellation fee?

Mint Mobile’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Mint Mobile

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for a prorated refund of unused months after day 7, The plans are prepaid, and Mint's policy refuses refunds for unused service after the 7-day guarantee. Customers report being told they're past the 7-day window even when the service was barely usable.
✕ Turning off Auto Renewal on the day of renewal, The terms say you must change Auto Renew preferences or cancel 24 hours before the end of the payment cycle for the change to take effect. Later changes can still result in a charge.
✕ Asking Mint to refund a plan bought on Amazon or at a retailer, The guarantee only covers purchases made on mintmobile.com or in the app. Amazon purchases must be refunded through Amazon.
✕ Emailing to cancel, Mint's current help pages only list phone (800-683-7392 / 611) and chat. support@mintmobile.com was published in 2018 but is no longer advertised, and users report email replies saying an issue was escalated with no follow-up.
✕ Raising the issue in a Trustpilot or social-media reply thread, Mint's Trustpilot replies say they can't help there and send you to live chat or 800-683-7392.
✕ Filing a 7-day refund request late on a Friday, Mint support has told users the refund team doesn't work weekends, so a request near the end of the window may not be handled in time. Mint also doesn't send an automatic confirmation that the request was received.

Cancelled Mint Mobile but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Mint Mobile, treat it as not cancelled. Email support@mintmobile.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Mint Mobile’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some Mint Mobile plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Mint Mobile charges again.

How Mint Mobile will try to keep you

Mint Mobile may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Agents refuse with 'you're past the 7-day window', even when service never worked properly”
You say: Write down every coverage failure with dates. Ask for a service credit or a goodwill exception for service not delivered, and ask for the denial in writing with a ticket number. If you're still refused, the documented non-delivery supports a card dispute or a complaint to the FCC.
They’ll say: “An agent confirms a refund verbally, but it never arrives”
You say: Make refund requests by live chat or through the return-policy form so you have a written record. Save the transcript, the agent's name and the ticket number, and follow up in writing after 10 business days.
They’ll say: “The chatbot keeps sending you back to FAQ articles instead of a person”
You say: Type 'agent' or 'talk to a person' in chat. On the phone (800-683-7392, or 611 from a Mint phone), say 'agent' or press 0. Live agents work 5am, 7pm Pacific, 7 days a week.
They’ll say: “The escalation team offers to waive taxes and fees instead of honoring the original deal or refund”
You say: Restate the exact remedy you want (full refund of $X or the deal as advertised) and say partial goodwill offers don't settle the claim.
They’ll say: “Auto Renewal turns itself back on, or a charge appears after you switched it off”
You say: Screenshot the Manage Plan page showing Auto Renewal off and the date. Remove your saved card if the account allows it, and dispute any later charge with the screenshot as proof.
They’ll say: “A duplicate plan charge when you reactivate or replace a phone on an existing account”
You say: Point out that the line already has an active prepaid term and ask for the duplicate charge to be reversed, not converted into account credit.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Mint Mobile to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Mint Mobile has ~45 days to defend.

Delete your Mint Mobile account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Mint Mobile’s account settings, email support@mintmobile.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Mint Mobile

Mint Mobile is **prepaid**, so cancelling means stopping the next renewal. Log in at **mintmobile.com/login** (or in the Mint app), go to **My Plan → Manage Plan**, and turn **Auto Renewal** off. Do it **at least 24 hours before** your renewal date, or the charge may still go through. Your service keeps working until the paid 3-, 6- or 12-month term ends, then the line is suspended. If you can't log in, call **800-683-7392** (5am, 7pm PT, 7 days) or dial 611 from your Mint phone and ask them to turn renewal off. Get a ticket number.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Mint Mobile refund guide. Need a human for something else entirely? The Mint Mobile contact guide lists every channel that actually answers.