I didn't renew my subscription, why am I still being charged?

Common causes: you only uninstalled the app (which doesn't stop billing); the subscription is under a **different Google/Apple account** than you expected; or you **paused** rather than cancelled, so it resumed automatically. Subscriptions auto-renew by default, and if you don't cancel at least 24 hours before the period ends you may be charged for the next cycle. Check the Subscriptions list in Google Play or iOS Settings and confirm it reads 'cancelled'.

Can I transfer my subscription to another device or email?

Not across platforms. Per the developer, you **cannot transfer between Android and iOS**, nor between different email accounts, because subscriptions are tied to the registered store email. Multiple devices sharing the **same operating system** can use one Premium account. If you need to switch, the developer suggests cancelling and requesting a refund (if within 48 hours), then repurchasing on the new account.

Can I cancel from inside the app?

No. The subscription is controlled by your store account, not the app. On Android cancel in **Google Play → Subscriptions**; on iOS in **Settings → [your name] → Subscriptions**. The in-app 'Restore purchases' option only re-verifies existing access, it does not cancel or refund anything.

Can I pause instead of cancelling?

Google Play lets you pause some subscriptions, but a paused subscription **resumes automatically** once the pause period ends and billing restarts. If your goal is to stop paying permanently, choose **Cancel**, not Pause, and verify the status in Google Play afterwards to make sure it's fully cancelled.

Why does my bank statement show a GOOGLE charge instead of the app name?

When you buy through Google Play, charges appear on your statement as **GOOGLE* [company name]** rather than the app's brand name, which can make the charge hard to recognise. This is normal store billing behaviour. If you don't recognise a charge, check your Google Play order history to identify the exact subscription before cancelling or disputing it.

Why am I still being charged after cancelling Metaverse Limited?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Metaverse Limited account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Metaverse Limited.

Q: Does Metaverse Limited charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Metaverse Limited and what to expect.

Last verified 25 Jul 2026 · data refreshes daily · sources: web-search-only, web-search

The fastest way

Metaverse-branded apps are billed and cancelled through the store you bought from, not the brand. On Android open Google Play → Payments & subscriptions → Subscriptions → select the app → Cancel subscription; on iOS use Settings → Apple ID → Subscriptions. Cancel at least 24 hours before renewal. Refunds are requested via Google/Apple, not the developer.

Or let yoink do it for you.

30 seconds. AI emails Metaverse Limited, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel Metaverse Limited

Online (fastest): Direct cancel flow: play.google.com/store/account/subscriptions
Email: Metaverse Limited doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Auto-renews unless cancelled at least 24 hours before the current billing period ends; stores process renewals early, so cancelling too late still triggers the next charge.

Cancelling a Metaverse Limited order by email

Metaverse Limited won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support@metaverse.com, the standard route for Metaverse Limited.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Metaverse Limited team,

I'd like to cancel my recent Metaverse Limited order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Does Metaverse Limited charge a cancellation fee?

We found no cancellation fee in Metaverse Limited’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Metaverse Limited

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Uninstalling / deleting the app, The subscription is managed by the app store (Google Play/Apple), so billing continues even after the app is removed.
✕ Emailing the developer to cancel, The developer's own help pages route all cancellation and refund actions to Google Play or the Apple App Store; there is no confirmed cancellation email path.
✕ Cancelling inside the app, Subscription state lives in the store account, not the app; cancellation must be done in Google Play or iOS Settings > Subscriptions.
✕ Cancelling after renewal to avoid the charge, Stores process renewals early; cancelling within 24 hours of the renewal date typically still results in a charge for the next period.

Cancelled Metaverse Limited but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Metaverse Limited, treat it as not cancelled. Email support@metaverse.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Metaverse Limited’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Metaverse Limited charges again.

How Metaverse Limited will try to keep you

Metaverse Limited may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pause instead of cancel (Google Play)”
You say: A paused subscription resumes automatically after the pause window ends. If you want it gone for good, choose Cancel, not Pause, and re-check the status in Google Play afterwards to confirm it says cancelled.
They’ll say: “Blaming the store / disclaiming responsibility”
You say: The developer will point you to Google or Apple. That's fine for the mechanical cancel, but for a refund you can still open a store dispute citing zero usage since renewal, and, for card payments, ask your bank about a chargeback if the store refuses.
They’ll say: “24-hour renewal timing trap”
You say: Don't wait until the renewal date. Cancel at least a full 24 hours before the period ends; you keep access until the paid period expires, so there's no benefit to leaving it late.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Metaverse Limited to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Metaverse Limited has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Metaverse Limited’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Metaverse Limited’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Metaverse Limited must honour it regardless of where they’re headquartered.

Delete your Metaverse Limited account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Metaverse Limited’s account settings, email support@metaverse.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Metaverse Limited

Yes. Uninstalling the app does **not** cancel your subscription. Billing is handled by Google Play or the Apple App Store, so charges continue until you cancel in the store itself. On Android go to **Google Play → Profile → Payments & subscriptions → Subscriptions**, pick the app and tap **Cancel subscription**. On iOS use **Settings → Apple ID → Subscriptions**. Always re-open the store afterwards to confirm the status shows cancelled.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Metaverse Limited refund guide. Need a human for something else entirely? The Metaverse Limited contact guide lists every channel that actually answers.