How to cancel a subscription and request a refund?

Cancel through the store you purchased from. On Android: **Google Play → Payments & subscriptions → Subscriptions → select the app → Cancel subscription**. For a refund on Android, go to play.google.com → **Payments & subscriptions → Budget & order history**, find the order, click **Report a problem** and request a refund. On iOS, cancel in **Settings → Subscriptions** and request refunds at reportaproblem.apple.com. The developer does not process refunds directly.

I didn't renew my subscription, why am I still being charged?

Common causes: you only uninstalled the app (which doesn't stop billing); the subscription is under a **different Google/Apple account** than you expected; or you **paused** rather than cancelled, so it resumed automatically. Subscriptions auto-renew by default, and if you don't cancel at least 24 hours before the period ends you may be charged for the next cycle. Check the Subscriptions list in Google Play or iOS Settings and confirm it reads 'cancelled'.

Is the Lifetime purchase refundable and how do I cancel it?

A Lifetime package is a **one-time in-app product, not a subscription**, so it will not appear in your store's Subscriptions menu and there is nothing to 'cancel' on a recurring basis. If you want your money back you file a **refund request** with Google Play or the Apple App Store. Store refund policies (and any short time windows) apply, so request it as soon as possible after purchase.

Can I get a refund if I request within 48 hours?

The developer's help article suggests cancelling and **requesting a refund within 48 hours** of purchase. However, that request is submitted to and decided by Google Play or Apple under their own refund rules, the developer doesn't issue refunds itself. Requesting quickly and noting you had zero usage improves your odds, but there's no developer-side guarantee.

Can I transfer my subscription to another device or email?

Not across platforms. Per the developer, you **cannot transfer between Android and iOS**, nor between different email accounts, because subscriptions are tied to the registered store email. Multiple devices sharing the **same operating system** can use one Premium account. If you need to switch, the developer suggests cancelling and requesting a refund (if within 48 hours), then repurchasing on the new account.

Can I cancel from inside the app?

No. The subscription is controlled by your store account, not the app. On Android cancel in **Google Play → Subscriptions**; on iOS in **Settings → [your name] → Subscriptions**. The in-app 'Restore purchases' option only re-verifies existing access, it does not cancel or refund anything.

Why does my bank statement show a GOOGLE charge instead of the app name?

When you buy through Google Play, charges appear on your statement as **GOOGLE* [company name]** rather than the app's brand name, which can make the charge hard to recognise. This is normal store billing behaviour. If you don't recognise a charge, check your Google Play order history to identify the exact subscription before cancelling or disputing it.

What if the developer ignores my cancellation or refund request?

Because billing runs through Google Play or Apple, escalate to **the store**, not the developer. Open a refund dispute in Google Play's or Apple's order history, cite zero usage since the renewal, and reference the store's refund policy. If the store refuses and you paid by card, you can ask your bank or card issuer about a chargeback. Keep screenshots of your cancellation and any correspondence as a paper trail.

REFUND GUIDE

How to Get a Metaverse Limited Refund.

Metaverse Limited refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 25 Jul 2026 against Metaverse Limited’s own Terms · UK, US, and EU rights covered below

The short answer

Because purchases are processed by Google Play or Apple, the developer directs all refund requests to those stores rather than issuing refunds itself. One developer help article recommends requesting a refund within 48 hours of purchase, but the actual decision is at Google's or Apple's discretion under their standard refund policies. Uninstalling the app does NOT cancel the subscription or stop charges. For a Lifetime (one-time) purchase there is no subscription to cancel, you only file a refund request with the store.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Metaverse Limited, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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Metaverse Limited’s refund policy

Metaverse Limited’s own refund policy isn’t prominently documented. That doesn’t mean you have no rights, most jurisdictions give you a statutory cancel-and-refund window on new subscriptions (14 days in the UK / EU, US auto-renewal protections vary by state). See “What you can claim, by region” below for the angle that applies where you live.

How long does a Metaverse Limited refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Metaverse Limited charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Metaverse Limited made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Metaverse Limited has ~45 days to defend. Works regardless of where Metaverse Limited is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Metaverse Limited for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Metaverse Limited subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Metaverse Limited can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Metaverse Limited is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Metaverse Limited refund email

Email the right address
Use support@metaverse.com, the route yoink has verified actually gets read for Metaverse Limited.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Metaverse Limited team,

I'm requesting a refund for my Metaverse Limited order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Metaverse Limited

Yes. Uninstalling the app does **not** cancel your subscription. Billing is handled by Google Play or the Apple App Store, so charges continue until you cancel in the store itself. On Android go to **Google Play → Profile → Payments & subscriptions → Subscriptions**, pick the app and tap **Cancel subscription**. On iOS use **Settings → Apple ID → Subscriptions**. Always re-open the store afterwards to confirm the status shows cancelled.