How to Cancel Maar.lt.

Every way to cancel Maar.lt

• Post: After Maar confirms by email, the item goes back by post, e.g. via the FLIPO return service (€2.06 deducted from the refund).. Send it tracked so you can prove delivery.
• Email (fastest): Email info@maar.lt with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: No recurring billing. Returns must be requested within 30 days of delivery, not of the order date.

Cancelling a Maar.lt order by email

1. Email the verified address

   info@maar.lt, yoink-verified working email for Maar.lt (confirmed by tracked cancellations).

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi Maar.lt team,
   
   I'd like to cancel my recent Maar.lt order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Maar.lt plans you can cancel

• Aliejiniai kvepalai (Oil Perfume, e.g. Original Sin, Incognito, Nights in Morocco)

  One-off purchase at €59, not a subscription. Nothing renews, so there is nothing to cancel after delivery. Use the 30-day return process instead.

• Kvepalų ekstraktas (Perfume Extract, e.g. Sweet Surrender, Nights in Morocco)

  One-off purchase priced from €59 to €149 depending on size. No recurring billing.

• PICK 6 Discovery Set (6 x 2 ml extracts)

  One-off purchase at €35. Buying a set gives you a 20% discount on your next order. This is a voucher, not a subscription.

• Namų kvapai (Home Fragrance, e.g. Mellow Pitch)

  One-off purchase at €59. Refills are sold separately and are not an auto-ship subscription.

• ALL EYES ON SKIN (Body Scrub + Body Oil)

  One-off bundle at €89.

What happens to what you’ve already paid

This policy covers Maar's physical products (oil perfumes, perfume extracts, discovery sets, home fragrances and body care). Maar has no subscription product. Undamaged goods bought online can be returned within 30 days of delivery if they are unopened, unused, in their original packaging and complete with any free gifts. Start by emailing info@maar.lt with your order number. Maar replies within 2 business days, and you can send the parcel back through FLIPO for €2.06, which is taken off your refund. Refunds go back to the paying account within 5 business days of Maar confirming the item is unused. Faulty items are replaced free of charge or handled under Lithuanian return rules.

“Quality goods purchased online can be returned within 30 (thirty) days from the day of delivery of the goods to the buyer.”

, Maar.lt terms

Asking specifically for money back, not just a cancellation? See the dedicated Maar.lt refund guide , same data, but framed around the policy + escalation paths.

Does Maar.lt charge a cancellation fee?

We found no cancellation fee in Maar.lt’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Maar.lt

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Returning opened, tested or used perfume as a change-of-mind return, Maar's terms only accept returns of unused items that still look new, with intact labels and protective film. The homepage FAQ also says returns must be unopened.
• ✕ Posting the parcel back without emailing first, The returns page tells you to email info@maar.lt with your order number first. Maar then contacts you within 2 business days to arrange the return.
• ✕ Keeping the free gift and returning only the paid item, The terms say returned goods must match what you received, including any gifts that came with the purchase.
• ✕ Expecting a free return for change of mind, The buyer pays return costs. The FLIPO return fee of €2.06 is deducted from the refund, and return postage is not reimbursed when Maar is not at fault.
• ✕ Looking for a subscription to cancel, Maar only sells one-off orders. There is no membership or auto-ship plan. The '-20% next order' offer is a one-time voucher.
• ✕ Relying on social-media DMs for a refund, Maar's company page points product questions to social media. For returns and refunds, its policy names info@maar.lt as the route, so DMs leave no formal paper trail.

Cancelled Maar.lt but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from Maar.lt, treat it as not cancelled. Email info@maar.lt referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Maar.lt’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Maar.lt charges again.

How Maar.lt will try to keep you

Maar.lt may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Offering a replacement instead of a refund for a faulty product (the homepage says faulty items are replaced with new ones free of charge)”

  You say: Accept a replacement only if you want one. Under EU consumer rules on faulty goods, if a replacement isn't possible, takes too long or the fault comes back, you can ask for a price reduction or a full refund. Put your preferred remedy in writing to info@maar.lt.

• They’ll say: “Refusing returns on items that have been opened”

  You say: The 'unopened' rule only applies to change-of-mind returns. If the product is faulty, leaking, damaged in transit or not as described, it is not covered by that exclusion. Send photos and the order number to info@maar.lt and state that the item is faulty.

• They’ll say: “Deducting the €2.06 return fee and withholding return postage”

  You say: For a change-of-mind return this is in the terms, so budget for it. If the item was faulty or wrong, Maar caused the return and should not deduct the fee. Say so explicitly in your email.

• They’ll say: “Requiring free gifts to be returned along with the purchase”

  You say: Pack the gift with the item. Its terms say a return can be refused if the parcel is incomplete. Mention in your email that the gift is included.

• They’ll say: “Steering customers to social media instead of email”

  You say: Use info@maar.lt, the address listed on Maar's company and returns pages. That creates a dated record of your request, which matters if the 30-day window becomes disputed.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your Maar.lt account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Maar.lt’s account settings, email info@maar.lt with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Maar.lt

Money-back questions (windows, pro-rata, chargebacks) are covered in the Maar.lt refund guide. Need a human for something else entirely? The Maar.lt contact guide lists every channel that actually answers.

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