How do I return a maar order?

Email **info@maar.lt** with your **order number** and a short note saying you want to return it. Maar's returns page says they reply within **2 business days** to arrange things. You can send the parcel back through the **FLIPO** post service for €2.06, which is taken off your refund rather than paid upfront. Pack the item unused, in its original undamaged packaging, with any free gifts included.

Can I return opened perfume to maar?

Not for a change of mind. Maar's terms require returns to be **unopened and unused**, with labels and protective film intact. That's also why discovery sets are the recommended way to try scents first. **Faulty** items are different: leaking bottles, broken atomisers or the wrong product can be raised even if opened. Email info@maar.lt with photos and your order number. Maar says faulty goods are replaced free of charge.

Who pays return shipping for maar?

For a change-of-mind return, **you do**. Using Maar's FLIPO return option costs **€2.06**, which is subtracted from your refund. The terms also say return shipping isn't reimbursed when the return isn't Maar's fault. If the item arrived damaged, faulty or wrong, say so clearly in your email to info@maar.lt. In that case Maar is at fault and shouldn't charge you for the return.

How long does a maar refund take?

Once Maar receives your return and confirms it's unused, the refund goes back to the **paying account within 5 business days**. If that isn't possible, it goes to the account you give on the return form. Add the 2-business-day reply time and postal transit, and expect roughly 1 to 2 weeks from your first email. If nothing arrives after 5 business days from delivery of the return, follow up at info@maar.lt with your order number and tracking.

What if my maar product arrives damaged or faulty?

Maar says it **replaces faulty products with new ones free of charge**. Faulty goods are handled under Lithuania's official rules for returning and exchanging goods. Email **info@maar.lt** with your order number, photos of the damage and the packaging, and whether you want a replacement or a refund. The 'unopened' condition doesn't apply to genuinely faulty items, and you shouldn't pay the return fee.

What if maar doesn't reply to my return request?

Maar's returns page commits to replying within **2 business days**. If you hear nothing, resend to **info@maar.lt** with your original email quoted and your order number in the subject. You can also try the phone line listed on Maar's Facebook page, +370 638 34543. Keep proof that you asked within the 30-day window. If the refund still stalls, a card chargeback is an option for undelivered or unrefunded orders.

REFUND GUIDE

How to Get a Maar.lt Refund.

Maar.lt refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 6 days ago against Maar.lt’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers Maar's physical products (oil perfumes, perfume extracts, discovery sets, home fragrances and body care). Maar has no subscription product. Undamaged goods bought online can be returned within 30 days of delivery if they are unopened, unused, in their original packaging and complete with any free gifts. Start by emailing info@maar.lt with your order number. Maar replies within 2 business days, and you can send the parcel back through FLIPO for €2.06, which is taken off your refund. Refunds go back to the paying account within 5 business days of Maar confirming the item is unused. Faulty items are replaced free of charge or handled under Lithuanian return rules.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Maar.lt, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Maar.lt actually says

“Quality goods purchased online can be returned within 30 (thirty) days from the day of delivery of the goods to the buyer.”
, verbatim from Maar.lt’s terms

30-day cancellation windowPro-rata refund: no

How long does a Maar.lt refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Maar.lt’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Maar.lt is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Maar.lt has ~45 days to defend. Works regardless of where Maar.lt is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Maar.lt charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Maar.lt can’t ignore.

The Maar.lt refund email

Email the right address
Use info@maar.lt, the route yoink has verified actually gets read for Maar.lt.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Maar.lt team,

I'm requesting a refund for my Maar.lt order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Maar.lt

Maar doesn't sell subscriptions. Every perfume, discovery set, home fragrance and body product is a **one-off purchase**, so nothing renews and nothing needs cancelling after delivery. If a recurring charge from 'maar' or 'Parfumaar' shows up on your statement, it is likely an unrelated merchant or a duplicate charge. Email **info@maar.lt** with the transaction date and amount and ask them to look into it. The '-20% next order' perk from discovery sets is a one-time voucher, not a plan.