How do I cancel auto-renewal on Lycamobile?

Two working routes: (1) In My Lyca Mobile, open **Overview**, click **Bundle Details**, then **Cancel Renewal**; (2) Dial **`*190#`** from your Lyca handset and pick option 1. Do it **at least 24 hours before renewal**, otherwise the next month's charge will already have been taken. Reddit users report the online route sometimes fails silently — take a screenshot after cancelling and check again 24 hours later.

Can I get a refund from Lycamobile?

Rarely. Lycamobile's terms explicitly say you're **not entitled to a cash refund for any credit balance** in your account, even if the SIM was never used or the contract has ended. In practice refunds are only granted for wrong-plan or duplicate purchases where the bundle is verifiably **unused**. Email **cs@lycamobile.com** (or cs@lycamobile.co.uk / cs@lycamobile.us for your region) fast, attach proof of non-use, and if the credit is fully unused within 14 days you can also invoke UK/EU distance-selling rights.

How do I cancel my Lycamobile Pay Monthly contract?

For a 12-month Pay Monthly SIM Only, you either (a) wait until the minimum term ends and give notice, or (b) leave early and pay an **Early Termination Charge**. The ETC is: remaining monthly line rentals × price, minus airtime discount, minus 4%. Example from Lyca's own terms: a £20/month plan cancelled with 3 months left = £43.20 ETC. Request via email to cs@lycamobile.com or text PAC to 65075 if switching networks.

Does using a PAC code cancel Lycamobile?

Not immediately. Requesting a PAC code just gives you a 30-day-valid transfer code — the Lycamobile contract only ends **once your new network actually uses the PAC to port your number**. If the PAC expires unused, your Lyca plan keeps rolling and you keep being billed. If you don't want to keep the number, text **STAC to 75075** instead — using the STAC with a new provider closes the account outright.

Why is Lycamobile still charging me after I cancelled?

The three most common causes: (1) you disabled auto-renew **less than 24 hours** before the renewal date so the charge had already queued; (2) the online 'Cancel Renewal' click didn't save — Reddit users regularly report this and recommend confirming via *190#; (3) you requested a PAC but never used it, so the account stayed active. Email cs@lycamobile.com with your Lyca number, the transaction date and a screenshot of your cancellation, and ask your bank to block the CPA/direct debit as backup.

How do I cancel Lycamobile without calling?

You never have to phone. Three text-free routes: (1) **My Lyca Mobile portal** → Overview → Bundle Details → Cancel Renewal; (2) dial **`*190#`** from the handset and pick option 1; (3) text **PAC to 65075** (port out) or **STAC to 75075** (close outright). For written proof, follow up by emailing **cs@lycamobile.com** stating you want the account closed and confirming no further charges will be taken.

What happens to my Lycamobile number if I cancel?

If you cancel the account directly (via Cancel Renewal, STAC, or letting the bundle expire without top-up), you **lose the number** — after a set inactivity period Lyca deactivates it and reallocates it to another customer. To keep the number, text **PAC to 65075** and hand the code to your new provider **before** the account closes; porting completes within one working day.

What if Lycamobile ignores my cancellation?

Escalate in this order: (1) written complaint to **cs@lycamobile.com** referencing 'formal complaint' and requesting a Unique Reference Number; (2) ask for a **deadlock letter** if unresolved; (3) after 8 weeks (or on deadlock), refer the dispute free of charge to **CISAS** at cisas@cedr.com — Lycamobile UK is a member. In parallel, raise a monitoring case with Ofcom and ask your bank to reverse the direct debit under the Direct Debit Guarantee.

Can I cancel Lycamobile within 14 days?

If you bought a bundle or SIM online or over the phone, UK and EU distance-selling rules give you a **14-day cooling-off period** to cancel. Lycamobile's own refund policy typically references a 14-day return window for unused top-up vouchers. Email **cs@lycamobile.com** within 14 days of purchase, state you're exercising your statutory right to cancel, and confirm the credit is unused — you're entitled to a full refund of the amount paid.

Is there a Lycamobile cancellation fee?

**PAYG / auto-renew bundles**: no cancellation fee — you just switch off auto-renew and let the current bundle run out. **Pay Monthly (12-month) contracts**: yes. An Early Termination Charge is calculated as remaining months × monthly rate, minus airtime discount, minus a 4% early-payment reduction. Lyca's own worked example puts a £20/month plan with 3 months left at £43.20.

Can I pause my Lycamobile plan instead of cancelling?

There is no official 'pause' feature. The closest equivalent on PAYG is to **disable auto-renew** so your current bundle expires and no further charges hit, while the SIM stays active on a per-use basis until Lyca deactivates it for prolonged inactivity. Pay Monthly contracts cannot be paused — you'd need to cancel and re-join, which restarts the minimum term.

UNRATED TO CANCEL

How to Cancel Lycamobile Auto-Renew.

Lycamobile typically charges £5 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

To cancel Lycamobile: log into My Lyca Mobile, go to Overview → Bundle Details → Cancel Renewal, or dial *190# at least 24 hours before renewal. UK Pay Monthly users on a 12-month contract face early termination charges; PAYG users can also text PAC to 65075 or STAC to 75075. Escalations: cs@lycamobile.com. Subject: 'Cancel account + refund unused credit — [your number]'. Confirmation is usually same-day to 24 hours.

£5 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Lycamobile, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
cs@lycamobile.com — yoink-verified working email for Lycamobile (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Lycamobile team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Lycamobile plans you can cancel

Pay As You Go (Auto-Renew Bundle)
30-day rolling prepaid. Cancel auto-renew via My Lyca > Overview > Bundle Details > Cancel Renewal, or dial *190# at least 24 hours before expiry. Service ends when the current bundle expires.
Pay Monthly SIM Only (12-month contract)
Early Termination Charge applies if you leave before the 12-month minimum term. Use PAC (text PAC to 65075) to port out, or STAC (text STAC to 75075) to close without keeping your number.
£20.00/mo

Lycamobile’s refund policy

Lycamobile's terms explicitly say prepaid credit balances are non-refundable in cash, even if you never used the service. In practice, refunds are only granted for a wrong/duplicate purchase where the credit is genuinely unused, and you must contact customer service quickly. UK consumers who bought a bundle online may still have a 14-day right to cancel under distance-selling rules if the service hasn't been used. Pay Monthly contracts have no pro-rata refund — you're liable for the Early Termination Charge if you leave early.

“You are not entitled to receive any cash refund for any credit balance remaining in your Account at any time, including where you fail to use the Services and your SIM Card has been deactivated or where this Agreement has been terminated.”
— Lycamobile terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Lycamobile refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Lycamobile

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Just letting the SIM go unused — Auto-renewal will keep charging your card each month until you actively cancel renewal in My Lyca, dial *190#, or remove payment method.
✕ Requesting a cash refund of unused top-up credit — Terms state you are not entitled to any cash refund for credit balances remaining in your account, even after termination.
✕ Calling on a Sunday or outside 9am–6pm Mon–Sat — Lycamobile customer service is only staffed Monday–Saturday 9am–6pm; out-of-hours calls go unanswered.
✕ Assuming a PAC request cancels the account — Requesting a PAC alone doesn't close the account — the contract only ends once your new provider actually uses the code to port the number.
✕ Cancelling a 12-month Pay Monthly contract early without paying ETC — Contract terms impose an Early Termination Charge equal to remaining monthly rentals minus airtime discount, less 4%. Poor signal is not accepted as a get-out.

How Lycamobile will try to keep you

Lycamobile may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Ignoring or slow-walking cancellation emails until the next auto-renew hits”
You say: Send the cancellation request in writing to cs@lycamobile.com AND disable auto-renew in the app the same day — attach a screenshot. That gives you dual proof if they bill you again.
They’ll say: “Insisting you call 322 (which then routes to long hold times / broken menus)”
You say: You don't have to phone. Written cancellation via account portal, *190#, PAC/STAC text, or email is legally sufficient — keep everything in writing so you have a paper trail.
They’ll say: “Denying refunds by pointing at the 'non-refundable credit balance' clause”
You say: If you bought online and haven't used the bundle, cite UK Consumer Contracts Regulations (14-day distance-selling cancellation) or EU Consumer Rights Directive. For pay-monthly billing disputes, escalate to the Communications Ombudsman / CISAS after 8 weeks or a deadlock letter.
They’ll say: “Claiming the PAC/STAC 'didn't come through' so the account stays live”
You say: Text PAC to 65075 or STAC to 75075 — Ofcom mandates delivery within one minute. If nothing arrives, complain in writing and raise a monitoring case with Ofcom the same day.
They’ll say: “Bouncing you between departments so the 8-week ADR clock never starts”
You say: Ask explicitly for a 'deadlock letter' in your written complaint. Once issued (or after 8 weeks of no resolution), you can go straight to CISAS at cisas@cedr.com without waiting further.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Lycamobile to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Lycamobile to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Lycamobile’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Lycamobile’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Lycamobile must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Lycamobile’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Lycamobile has ~45 days to defend.

Common questions about cancelling Lycamobile

Log into My Lyca Mobile, go to **Overview → Bundle Details → Cancel Renewal**. Alternatively dial **`*190#`** from your Lyca number and follow the prompts, at least 24 hours before your bundle expires. If you're on a UK Pay Monthly SIM-only contract you can also text **PAC to 65075** (keep your number) or **STAC to 75075** (close without keeping the number) — using the code with your new network automatically closes the Lyca account.