How do I get a refund for my purchase?

Go to **support.loaded.com** and submit a Support Request form within 7 days of your purchase. Have your order confirmation email and transaction ID ready. The product key must not have been revealed, redeemed or activated. You can also email **support@loaded.com** with the subject line `Refund request — order #[number] — key unredeemed` and paste your order details in the body.

Can I get a refund if I change my mind?

Yes, but only if the key hasn't been revealed or redeemed and you're within 7 calendar days of purchase. Loaded treats change-of-mind requests the same as any other refund: they'll check whether the key was viewed/activated, and if it's untouched they can refund. Once you click 'reveal' on the code — even without redeeming it on Steam/Xbox/PSN — most agents will treat it as consumed.

Why was my order cancelled or refunded?

Loaded auto-cancels and refunds orders when payment can't be completed. Common causes: bank security checks blocking a foreign transaction, incorrect card number/CVV/billing address, insufficient funds or a card limit hit, browser cache or extension issues at checkout, or an unsupported payment method for your region. Fix the underlying issue (call your bank, try PayPal, or use a different card) and re-order — the refund of the failed attempt lands back on your card within a few business days.

Is Loaded a subscription?

No. Loaded (formerly CDKeys) is a one-off digital retailer — you pay once for a game key, membership code, gift card or top-up. There's no recurring Loaded charge. If you're seeing a recurring bill after buying from Loaded, it's from the underlying service you activated (Xbox Game Pass, PlayStation Plus, EA Play, Nintendo Switch Online) and you need to cancel auto-renew on that platform, not on loaded.com.

How do I cancel Xbox Game Pass I bought on Loaded?

You cancel it on **Microsoft's account page**, not Loaded. Go to account.microsoft.com → Services & subscriptions → Xbox Game Pass → Manage → Turn off recurring billing. The code you redeemed from Loaded added prepaid time; if auto-renew wasn't switched on when you redeemed, no further charges will hit. Same principle for PlayStation Plus (manage on PSN) and Nintendo Switch Online (manage on Nintendo eShop).

The key I bought from Loaded doesn't work — what do I do?

Open a ticket at **support.loaded.com** (or email **support@loaded.com**) within 7 days. Include your order number, the exact error the platform shows, and a screenshot. Loaded typically issues a replacement key rather than a cash refund on the first attempt; if the replacement also fails, insist on refund to the original payment method. If they refuse and you paid by card, file a chargeback citing 'goods not as described'.

Yes — Loaded is the rebrand of CDKeys, operating since 2013 with over 200,000 Trustpilot reviews averaging around 4.8/5. It's a legitimate reseller, but it's a reseller, not an official platform store. That means occasional issues with region-locked or already-used keys do surface. Pay with PayPal or a credit card so you keep chargeback protection, and always check the platform and region on the product page before buying.

How long does a Loaded refund take?

Once approved, refunds to the original card typically land in 3–5 business days; PayPal is usually within 24–48 hours. Approval itself can take 1–3 business days because each request is manually reviewed. If your original payment method is outside the refund window (older crypto or delayed PayPal/Apple Pay transactions), Loaded may issue a **Loaded Gift Card** instead — you're entitled to push back and ask for original-method refund under UK/EU consumer law.

Can I cancel a Loaded order before the key is sent?

Delivery is normally instant, so there's rarely a window to cancel pre-delivery. If your order is stuck 'pending' for a security check, email **support@loaded.com** immediately with your order number and ask them to cancel and refund before the key is issued. Once the key email lands in your inbox — even if you haven't opened it — Loaded will treat it as delivered, and the 7-day unredeemed-key rule kicks in.

What if Loaded ignores my refund request?

Escalate in this order: (1) reply to your existing ticket asking for a manager review and cite the 7-day policy; (2) post a public Trustpilot review — Loaded responds to those quickly; (3) if you paid by credit card, file a **Section 75 claim** (UK) or **chargeback** (US/EU) citing 'goods not as described' or 'services not provided'; (4) PayPal buyers can open a dispute in the Resolution Centre within 180 days.

Does Loaded have a free trial?

No. Loaded is a pay-per-purchase store — you buy an individual key, code or top-up outright. There is no free trial and no auto-renewing membership. Some of the products it *sells* (like a 1-month Xbox Game Pass code) may themselves offer trials via Microsoft, but that's between you and the platform, not Loaded.

UNRATED TO CANCEL

How to Cancel a Loaded Order & Get Refunded.

Loaded typically charges £10.60 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 2 sources cited

The fastest way

Loaded (formerly CDKeys) sells one-off game keys — there's no subscription to cancel. To request a refund on an unredeemed key, submit a ticket at support.loaded.com within 7 days of purchase. Email support@loaded.com with subject 'Refund request — order #[number] — unredeemed key'. Median reply is 24 hours.

£10.60 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Loaded, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@loaded.com — the standard route for Loaded.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Loaded team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Loaded plans you can cancel

One-off digital key purchase
Loaded sells single digital game keys, memberships, gift cards and top-ups — there is no recurring subscription to cancel.

Loaded’s refund policy

Loaded gives you a 7-day refund window from the date of purchase, but only if the product key has not been revealed, redeemed or activated. Requests are reviewed case-by-case. Older PayPal, Apple Pay or crypto transactions may be refunded to a Loaded Gift Card instead of the original payment method. Refunds are not offered for game crashes, performance or compatibility issues — those must be taken up with the game's developer or publisher.

“If you purchased a game key from Loaded and it has not been redeemed, you can request a refund within seven days of purchase. Each request is reviewed individually to ensure it meets our policy.”
— Loaded terms

7-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Loaded refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Loaded

Based on 2 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking for a refund after you've revealed or redeemed the key — Loaded's policy explicitly requires the product key to be unredeemed and unactivated to qualify for a refund.
✕ Requesting a refund because a game crashes or won't run — Loaded states crashes, performance issues and compatibility errors must be resolved by the game's developer or publisher — they will not refund.
✕ Cancelling a 'Loaded subscription' — There is no Loaded subscription. Loaded is a digital key retailer; any recurring charge you're seeing is likely from the underlying service (Xbox Game Pass, PlayStation Plus, EA Play) which must be cancelled on that platform.
✕ Requesting refund via app store — Loaded transacts directly via its website, not via App Store or Google Play in-app purchases, so store-side refund routes do not apply.

How Loaded will try to keep you

Loaded may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Support suggests contacting the game's publisher (e.g. GOG, Steam) instead of refunding a bad key”
You say: The key was sold by Loaded and payment went to Loaded — under UK/EU consumer law and US card-network chargeback rules, the seller is responsible for a working product. Please refund the order or resend a valid key within 7 days; otherwise I will file a chargeback with my card issuer.
They’ll say: “Offering a replacement key when the first is invalid, sometimes also already-used”
You say: This is the second non-functional key supplied against order #[X]. I no longer want a replacement — please refund to the original payment method under your 7-day policy today.
They’ll say: “Offering a Loaded Gift Card instead of a cash refund on older PayPal/Apple Pay/crypto transactions”
You say: I do not accept store credit. Please refund to my original payment method. If the payment provider's window has closed, refund via bank transfer — I'll provide details on request.
They’ll say: “Delay via 'security check' or ID verification once the order is flagged”
You say: The order has been pending review for over 48 hours. Please either complete verification and deliver the key, or cancel and refund the order in full today.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Loaded to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Loaded to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Loaded’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Loaded’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Loaded must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Loaded’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Loaded has ~45 days to defend.

Common questions about cancelling Loaded

Loaded's policy is a **7-day refund window from the date of purchase**, and only if the game key has not been revealed, redeemed or activated. Each request is reviewed individually. Older PayPal, Apple Pay or crypto payments may be refunded to a Loaded Gift Card rather than the original payment method. Refunds are not given for game crashes, performance issues or compatibility problems — those go to the publisher.