How do I get a refund for my purchase?

Go to **support.loaded.com** and submit a Support Request form within 7 days of your purchase. Have your order confirmation email and transaction ID ready. The product key must not have been revealed, redeemed or activated. You can also email **support@loaded.com** with the subject line `Refund request, order #[number], key unredeemed` and paste your order details in the body.

Can I get a refund if I change my mind?

Yes, but only if the key hasn't been revealed or redeemed and you're within 7 calendar days of purchase. Loaded treats change-of-mind requests the same as any other refund: they'll check whether the key was viewed/activated, and if it's untouched they can refund. Once you click 'reveal' on the code, even without redeeming it on Steam/Xbox/PSN, most agents will treat it as consumed.

Why was my order cancelled or refunded?

Loaded auto-cancels and refunds orders when payment can't be completed. Common causes: bank security checks blocking a foreign transaction, incorrect card number/CVV/billing address, insufficient funds or a card limit hit, browser cache or extension issues at checkout, or an unsupported payment method for your region. Fix the underlying issue (call your bank, try PayPal, or use a different card) and re-order, the refund of the failed attempt lands back on your card within a few business days.

Is Loaded a subscription?

No. Loaded (formerly CDKeys) is a one-off digital retailer, you pay once for a game key, membership code, gift card or top-up. There's no recurring Loaded charge. If you're seeing a recurring bill after buying from Loaded, it's from the underlying service you activated (Xbox Game Pass, PlayStation Plus, EA Play, Nintendo Switch Online) and you need to cancel auto-renew on that platform, not on loaded.com.

How do I cancel Xbox Game Pass I bought on Loaded?

You cancel it on **Microsoft's account page**, not Loaded. Go to account.microsoft.com → Services & subscriptions → Xbox Game Pass → Manage → Turn off recurring billing. The code you redeemed from Loaded added prepaid time; if auto-renew wasn't switched on when you redeemed, no further charges will hit. Same principle for PlayStation Plus (manage on PSN) and Nintendo Switch Online (manage on Nintendo eShop).

The key I bought from Loaded doesn't work, what do I do?

Open a ticket at **support.loaded.com** (or email **support@loaded.com**) within 7 days. Include your order number, the exact error the platform shows, and a screenshot. Loaded typically issues a replacement key rather than a cash refund on the first attempt; if the replacement also fails, insist on refund to the original payment method. If they refuse and you paid by card, file a chargeback citing 'goods not as described'.

Yes, Loaded is the rebrand of CDKeys, operating since 2013 with over 200,000 Trustpilot reviews averaging around 4.8/5. It's a legitimate reseller, but it's a reseller, not an official platform store. That means occasional issues with region-locked or already-used keys do surface. Pay with PayPal or a credit card so you keep chargeback protection, and always check the platform and region on the product page before buying.

Can I cancel a Loaded order before the key is sent?

Delivery is normally instant, so there's rarely a window to cancel pre-delivery. If your order is stuck 'pending' for a security check, email **support@loaded.com** immediately with your order number and ask them to cancel and refund before the key is issued. Once the key email lands in your inbox, even if you haven't opened it, Loaded will treat it as delivered, and the 7-day unredeemed-key rule kicks in.

What if Loaded ignores my refund request?

Escalate in this order: (1) reply to your existing ticket asking for a manager review and cite the 7-day policy; (2) post a public Trustpilot review, Loaded responds to those quickly; (3) if you paid by credit card, file a **Section 75 claim** (UK) or **chargeback** (US/EU) citing 'goods not as described' or 'services not provided'; (4) PayPal buyers can open a dispute in the Resolution Centre within 180 days.

REFUND GUIDE

How to Get a Loaded Refund on an Unredeemed Key.

Q: How long does a Loaded refund take?

Once approved, refunds to the original card typically land in 3 to 5 business days; PayPal is usually within 24 to 48 hours. Approval itself can take 1 to 3 business days because each request is manually reviewed. If your original payment method is outside the refund window (older crypto or delayed PayPal/Apple Pay transactions), Loaded may issue a **Loaded Gift Card** instead, you're entitled to push back and ask for original-method refund under UK/EU consumer law.

Loaded refunds are per-order, and their own policy gives you a 7-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 19 Jul 2026 against Loaded’s own Terms · UK, US, and EU rights covered below

The short answer

Loaded gives you a 7-day refund window from the date of purchase, but only if the product key has not been revealed, redeemed or activated. Requests are reviewed case-by-case. Older PayPal, Apple Pay or crypto transactions may be refunded to a Loaded Gift Card instead of the original payment method. Refunds are not offered for game crashes, performance or compatibility issues, those must be taken up with the game's developer or publisher.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Loaded, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Loaded actually says

“If you purchased a game key from Loaded and it has not been redeemed, you can request a refund within seven days of purchase. Each request is reviewed individually to ensure it meets our policy.”
, verbatim from Loaded’s terms

7-day cancellation windowPro-rata refund: no

How long does a Loaded refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Loaded’s own policy works on a 7-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Loaded charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Loaded has ~45 days to defend. Works regardless of where Loaded is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Loaded for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Loaded subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Loaded can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Loaded is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Loaded refund email

Email the right address
Use support@loaded.com, the route yoink has verified actually gets read for Loaded.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Loaded team,

I'm requesting a refund for my Loaded order (reference [order number], placed on [date], for [amount]). I'm within the 7-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Loaded

Loaded's policy is a **7-day refund window from the date of purchase**, and only if the game key has not been revealed, redeemed or activated. Each request is reviewed individually. Older PayPal, Apple Pay or crypto payments may be refunded to a Loaded Gift Card rather than the original payment method. Refunds are not given for game crashes, performance issues or compatibility problems, those go to the publisher.