Why am I being charged by Leaply / SGV The Leaply?

Charges showing as **SGV THE LEAPLY**, **SGV LEAPLY** or **theleaply.com** on your statement come from the same Leaply wellness subscription. The most common cause is signing up at a discounted intro price (e.g. via the web quiz) that converts to an auto-renewing monthly plan, reviewers report standard renewals around **$39.99/month**. If you don't recognise the sign-up at all, email support@theleaply.com immediately and consider a card dispute in parallel.

Does Leaply have a free trial?

Leaply is **free to download** and includes a free web quiz, but full daily practices and materials are locked behind a paid subscription. There isn't a standard 'X-day free trial', instead, users typically purchase a low-priced introductory plan that auto-renews at the higher recurring rate. Cancel before the next renewal date by toggling auto-renew off in your profile or emailing support@theleaply.com.

Will I lose my progress if I cancel Leaply?

No. You keep access to your personalised plan and progress **until the end of the current paid period**. After that the subscription closes itself out with no further charges. Your account itself stays, if you decide to come back later, you can sign back in, though you may be asked to retake the quiz so your plan reflects your current goals.

Is there a cancellation fee for Leaply?

No. Leaply does not charge a fee to cancel. If a third-party site is asking you to pay to 'cancel Leaply for you', ignore it, JustAnswer transcripts show users being targeted by exactly that. Cancellation is free via the in-app **Turn off Auto-Renew** toggle or by emailing **support@theleaply.com**.

Can I cancel Leaply via the app or do I have to email?

Both routes are documented. The official path is **Profile → Membership Info → Turn off Auto-Renew** on web, iPhone or Android. However, multiple Trustpilot reviewers say they could not find an online cancel option and had to email **support@theleaply.com**. If the in-app toggle isn't visible, email is the reliable backup, ask for written confirmation that auto-renewal has been disabled.

What if Leaply ignores my cancellation request?

If support doesn't reply within 48 hours or you're charged again after cancelling, reply to the original ticket with screenshots of the charge and your earlier cancellation message. If that fails, open a chargeback with your card issuer citing 'unauthorised recurring charge' and attach your correspondence. UK customers can also rely on the Consumer Rights Act; EU customers on the Consumer Rights Directive's distance-selling protections.

Can I pause my Leaply subscription instead of cancelling?

Possibly, third-party guides say pauses come down to the specific plan you signed up for, and the only reliable way to confirm is to ask support directly. Email **support@theleaply.com** and ask 'Can my plan be paused for X weeks?' If pause isn't available on your plan, request a full cancellation in the same email so you're not held up.

Why am I still being charged after cancelling Leaply?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Leaply account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Leaply When There's No Cancel Button.

Q: Does Leaply charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Leaply and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: page-emails, web-search

The fastest way

Email support@theleaply.com from the address tied to your Leaply account with the subject 'Cancel subscription + refund request'. The team typically replies within minutes, turns off auto-renewal immediately, and processes approved refunds in 10 to 14 days. Access continues until your current paid period ends.

Or let yoink do it for you.

30 seconds. AI emails Leaply, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@theleaply.com, the standard route for Leaply.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Leaply team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Leaply plans you can cancel

Monthly Subscription
Auto-renews each month; cancel via Profile → Membership Info → Turn off Auto-Renew, or by emailing support@theleaply.com.
$39.99/mo
Introductory / Promotional Plan
Discounted intro price reverts to standard recurring charge at renewal unless cancelled.
€29.99/mo

What happens to what you’ve already paid

Leaply's published policy treats refunds as case-specific rather than automatic. In practice, full refunds are most often granted when requested within 14 days of the charge or when the user can show duplicate accounts, unauthorised billing, or technical access problems. Pro-rata refunds for unused time after cancellation are not standard. Approved refunds are typically credited within 10 to 14 days.

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Leaply refund guide , same data, but framed around the policy + escalation paths.

Does Leaply charge a cancellation fee?

We found no cancellation fee in Leaply’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Leaply

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via an in-app or website 'Cancel' button, Multiple reviewers report there is no online self-serve cancel option, users are told to email support to stop the subscription.
✕ Paying a third-party 'cancel-for-you' service, Users on JustAnswer report third parties demanding fees to cancel, unnecessary because Leaply support handles cancellation by email for free.
✕ Ignoring the charge and assuming it was a one-off purchase, Multiple Trustpilot and Play Store reviewers were re-billed because the promotional checkout was an auto-renewing subscription, not a one-time fee.
✕ Requesting a pro-rata refund for unused months, Third-party guides note Leaply does not refund unused portions of a billing cycle once it has started.

Cancelled Leaply but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Leaply, treat it as not cancelled. Email support@theleaply.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Leaply’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Leaply charges again.

How Leaply will try to keep you

Leaply may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to pause the subscription instead of cancelling”
You say: Thanks, I don't want a pause, please fully cancel the subscription and confirm auto-renewal is off in writing to this email.
They’ll say: “Suggest retaking the quiz to switch to a different plan (e.g. Vagus Nerve Reset → Lymphatic Reset)”
You say: I'm not looking to change plans, please proceed with full cancellation and confirm no further charges will be taken.
They’ll say: “Offer a partial / goodwill refund and a discount to stay”
You say: I'd like a full refund of the most recent charge under your 14-day goodwill practice, not a partial one. Please confirm the full amount and cancellation in writing.
They’ll say: “Claim 'no refund' policy when card issuer is mentioned”
You say: Your team has previously issued full goodwill refunds (€29.99 documented on Trustpilot). I'm requesting the same treatment; otherwise I will escalate via a card chargeback and, for UK/EU customers, under the Consumer Rights Act / Consumer Rights Directive.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Leaply to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Leaply has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Leaply’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Leaply’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Leaply must honour it regardless of where they’re headquartered.

Delete your Leaply account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Leaply’s account settings, email support@theleaply.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Leaply

Sign in, tap the **Profile** icon, open **Membership Info**, and tap **Turn off Auto-Renew**. If you can't access the account or the toggle doesn't appear, email **support@theleaply.com** from the address on the account and ask them to cancel. Leaply's contact page says the team usually replies within a few minutes, day or night. Keep their written confirmation, that's your proof if a further charge appears.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Leaply refund guide. Need a human for something else entirely? The Leaply contact guide lists every channel that actually answers.