How much does it cost to cancel my iD Mobile plan?

If you're **out of contract**, there's no fee, you only pay usage up to your disconnection date. If you're **still in the minimum term**, you'll pay an Early Termination Fee, calculated by multiplying your monthly plan cost by the months remaining, plus any outstanding charges. Check the exact figure by texting **INFO** and your date of birth to **85075**, or via Plan > Leave iD > Leaving Cost in the app. Note the quote can fluctuate, so screenshot it.

How do I cancel my contract without my phone number?

Use a **STAC** (Service Termination Authorisation Code) if you don't want to keep your number. Text **STAC** followed by your date of birth (DDMMYY) to **75075** from your iD SIM, or request it in the app under Leave iD. The code is a 9-digit code valid for **30 days**. Give it to your new provider (or use it to confirm cancellation). Only use STAC if you're moving to another network, otherwise your account stays open and you keep getting billed.

Can I return my order before 14 days?

Yes. Your cooling-off period depends on where you bought: **14 days** for in-store Currys/Carphone Warehouse purchases (return to a store, not by post), or **30 days** for orders placed on idmobile.co.uk or via phone sales. Give notice within the window and get a **Return Transaction Number** via idmobile.co.uk/live-chat, the return address is provided with that number. Complete the return *before* using any PAC/STAC, or it counts as a cancellation with a possible fee.

Do I need to cancel my Direct Debit when leaving iD Mobile?

**No, do not cancel your Direct Debit.** iD needs an active Direct Debit to take your final payment (including any Early Termination Fee) and to refund any remaining credit on your account. Cancelling the card or DD does not end your contract, the plan stays live and charges keep accruing until you formally cancel via the app, Live Chat, or a PAC/STAC. Leave the Direct Debit running until your final bill clears.

Can I cancel iD Mobile via the app or website?

Yes, this is iD's pushed route. Log in to the iD Mobile app or **my.idmobile.co.uk**, go to **Plan > Leave iD**, then choose **Cancel my iD Plan** (to disconnect without switching) or **Switch to another network** to generate a PAC/STAC. There's no cancellation-specific email path; the emailed complaints inbox isn't monitored, so app/website or Live Chat are the working self-serve options.

Do I get charged an early termination fee on a one-month rolling contract?

It can happen. Community users on £4/month rolling plans have reported being charged a termination fee for not giving **30 days' notice** when they ported out with a PAC. If you're genuinely out of any minimum term, the leaving cost should be £0, confirm by texting **INFO** and your DOB to **85075**. If you're charged despite being out of contract, dispute it via Live Chat and, if needed, a formal complaint.

Do I need to give 30 days' notice to leave iD Mobile?

For a **standard cancellation** (not switching networks), yes, iD requires **30 days' notice** and your service stays active until then, after which the contract disconnects automatically. But if you're **switching to a new network**, using a **PAC or STAC** removes the 30-day notice requirement: the switch cancels your contract as soon as your new provider completes it, and iD can only charge you to that date (plus any early exit fee if still in the minimum term).

Why am I still being charged after cancelling iD Mobile?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my iD Mobile account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel iD Mobile Without the Exit Fee.

Q: Does iD Mobile charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel iD Mobile and what to expect.

Last verified today · data refreshes daily · sources: page-emails, web-search

The fastest way

Cancel iD Mobile in the app or at my.idmobile.co.uk: Plan > Leave iD > Cancel my iD Plan, or use Live Chat at idmobile.co.uk/live-chat. Switching networks? Text STAC (new number) to 75075 or PAC (keep number) to 65075. Standard cancels need 30 days' notice; out of contract there's no fee.

Or let yoink do it for you.

30 seconds. AI emails iD Mobile, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

Every way to cancel iD Mobile

Phone: Call +44 333 003 7777 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Online (fastest): Direct cancel flow: my.idmobile.co.uk
Post: In-store Currys/Carphone Warehouse purchases must be returned to a store (not by post) within 14 days; handset returns on online orders are posted (recorded delivery recommended) to an address supplied with the Return Transaction Number.. Send it tracked so you can prove delivery.
Email: iD Mobile doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Standard cancellations require 30 days' notice and service stays active until then. PAC/STAC codes are valid 30 days, if unused your account stays open and billing continues. Cooling-off is 14 days (in-store) or 30 days (idmobile.co.uk / phone).

Cancelling a iD Mobile order by email

iD Mobile won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
experience@idmobile.co.uk, yoink-verified working email for iD Mobile (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi iD Mobile team,

I'd like to cancel my recent iD Mobile order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

iD Mobile plans you can cancel

SIM Only
One-month rolling SIMs still require 30 days' notice for a standard cancel; use a PAC/STAC to leave faster once out of the minimum term.
Pay Monthly (phone + plan)
In-contract cancellations trigger an Early Termination Fee equal to the remaining monthly charges; handset must be returned to leave penalty-free during cooling-off.
Pay As You Go
No minimum term; simply discard the SIM after confirming with the team.

iD Mobile’s refund policy

iD Mobile gives a 30-day cooling-off window for purchases made on idmobile.co.uk or via phone sales, but only 14 days if you bought in a Currys/Carphone Warehouse store or via mobiles.co.uk. Cancelling within the window is 'at no cost' but you still pay pro-rata line rental and usage up to your disconnection date, so expect a small final bill even on a cancelled order. Upfront handset payments are refunded once the returned phone is received and processed. After the window closes, leaving mid-contract means an Early Termination Fee covering the remaining months.

“If you made a new purchase/upgraded via distance means (as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) such as buying on idmobile.co.uk or over the phone, you may cancel your agreement with us at any time up to 30-calendar days from the date you receive your order.”
, iD Mobile terms

30-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated iD Mobile refund guide , same data, but framed around the policy + escalation paths.

Does iD Mobile charge a cancellation fee?

iD Mobile’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling iD Mobile

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling your Direct Debit to stop the contract, The plan stays active and charges keep accruing; iD explicitly warns not to cancel the Direct Debit as it's needed to take the final payment and to issue any refund of remaining credit.
✕ Emailing complaint@idmobile.co.uk expecting a reply, The address returns an automated 'this inbox is not monitored and your email will not be read' response directing you back to Live Chat.
✕ Using your PAC/STAC before completing a handset return, Porting/terminating before the return is processed converts the return into a cancellation and can trigger an Early Termination Fee.
✕ Emailing the Managing Director's inbox to escalate, A Reddit/community user reported writing to the MD with a formal breach-of-contract subject line and getting no response.
✕ Asking Currys/Carphone Warehouse to cancel an iD online purchase, Retailer and iD each redirect to the other; the route depends strictly on where you bought and which cooling-off window applies.

Cancelled iD Mobile but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from iD Mobile, treat it as not cancelled. Email experience@idmobile.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on iD Mobile’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
You're inside a minimum term. Some iD Mobile plans keep charging until a fixed term ends even after you cancel, check the plan notes above.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if iD Mobile charges again.

How iD Mobile will try to keep you

iD Mobile may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Live Chat routes cancellations through retention agents who may offer a price match before processing the leave”
You say: State plainly: 'I want to cancel my plan / get my STAC, I'm not looking for a new offer.' You are entitled to a code on request; agents cannot refuse to issue a PAC or STAC.
They’ll say: “Live Chat is hard to reach and can disconnect mid-cancellation, running down the cooling-off clock”
You say: Keep every chat transcript (iD emails a full record at the end) and screenshot timestamps. If you notified within the window, the cancellation stands even if their system was slow, cite the date you first gave notice.
They’ll say: “Retention will waive the Early Termination Fee only if you return the handset”
You say: If keeping a near-paid-off phone matters more than the fee, calculate both: sometimes paying the remaining handset balance and going SIM-only elsewhere beats returning it. Ask them to quote both options in writing.
They’ll say: “Early Termination Fee quotes fluctuate day to day, discouraging you from committing”
You say: Text INFO plus your date of birth to 85075 for the official leaving cost, or check Plan > Leave iD > Leaving Cost in the app, and screenshot it as your reference figure.
They’ll say: “Complaint stuck after six weeks with no resolution”
You say: Request a deadlock letter, then escalate free to the Communications Ombudsman. You can also raise a complaint by phone on 0800 049 2402 to get a reference number that forces a tracked response.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of iD Mobile’s own policy.
Consumer Rights Act 2015
Services must be as described.
If iD Mobile’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; iD Mobile has ~45 days to defend.

Delete your iD Mobile account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in iD Mobile’s account settings, email experience@idmobile.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling iD Mobile

Open the iD Mobile app or log in to **my.idmobile.co.uk**, go to **Plan > Leave iD**, review your leaving cost, then tap **Cancel my iD Plan** and confirm. Alternatively, contact the **Live Chat** team at idmobile.co.uk/live-chat to process it for you. If you're switching networks, request a **STAC** (text to 75075) or **PAC** (text to 65075) instead, the code cancels your contract automatically once your new provider completes the switch. Standard cancellations require **30 days' notice**.

Money-back questions (windows, pro-rata, chargebacks) are covered in the iD Mobile refund guide. Need a human for something else entirely? The iD Mobile contact guide lists every channel that actually answers.