Is there a cancellation fee?

No. HomeExchange markets itself with 'no hidden costs or cancellation fees.' Clicking 'Cancel my membership' simply turns off auto-renewal at no charge, and you keep access until your paid term ends. The only real cost trap is timing: after the 14-day withdrawal period you can't recover the annual fee you've already paid, so there's no penalty to cancel, just no refund of what you spent.

Will I lose my GuestPoints if I cancel?

It depends on *how* you cancel. If you just disable auto-renewal, your points remain, but note points **can only be used while your membership is active**, and 'points do not expire; however, you must be a member to use them.' If you fully **close your account**, all accumulated GuestPoints are cancelled and permanently lost. So don't close the account if you still hope to redeem points.

Does HomeExchange auto-renew without my consent?

Accounts are set to **automatic renewal by default**, but you can switch to manual renewal in your account details. HomeExchange sends a reminder email **10 days before** the payment is taken. Several reviewers report being surprised by renewals; if you're charged and didn't want to renew, the company has said it can refund you, contact contact@homeexchange.com or LiveChat and reference the pre-renewal reminder.

Can I cancel an exchange as a guest or host?

Yes. On the website, open your **conversation with your exchange partner** and click 'Cancel the exchange' (guests) or 'Modify the exchange details' (hosts). Notify your partner as early as possible. For GuestPoints, the host chooses to 'Give back the GP' or 'Keep the GP'; with a valid reason (e.g. health), support may return some or all points. Improperly cancelling on future guests can get your account terminated.

Can I finalize an exchange after the end of my membership?

No, an **active membership is mandatory to finalize exchanges**. If you've disabled auto-renewal, you can still use the service until your term ends, but once membership lapses you cannot confirm new exchanges (or redeem GuestPoints) until you renew. Plan any pending exchanges before your end date, or keep membership active if you have finalized future exchanges relying on the guarantees.

Can I cancel via the app or only the website?

The documented cancellation flow is on the **website**: My Account → My Membership → 'Cancel my membership.' The mobile app is designed mainly for searching homes, messaging, and managing exchanges rather than membership billing, so it's safest to disable auto-renewal via the website. If you hit issues in the app, email mobile@homeexchange.com. Note: if you subscribed through Apple's App Store, you may also need to manage the subscription in your Apple account settings.

Can I pause instead of cancel?

HomeExchange doesn't advertise a formal 'pause' feature. The closest option is switching from automatic to **manual renewal** so you're not billed again, then simply not renewing until you want to travel next season, your GuestPoints stay banked as long as you don't close the account (points don't expire but need an active membership to use). If you need a break, disable auto-renewal rather than closing the account.

Why am I still being charged after cancelling HomeExchange?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my HomeExchange account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel HomeExchange Before It Auto-Renews.

Q: Does HomeExchange charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel HomeExchange and what to expect.

Last verified 7 Aug 2026 · data refreshes daily · sources: homepage, terms, page-emails, web-search

The fastest way

Cancel HomeExchange by logging in, going to 'My Account' → 'My Membership', and clicking 'Cancel my membership' to stop auto-renewal, your membership stays active until its end date. For refunds within the 14-day window, email contact@homeexchange.com (subject: 'Refund request, 14-day withdrawal'). Refunds processed within 14 days.

Or let yoink do it for you.

30 seconds. AI emails HomeExchange, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel HomeExchange

Online (fastest): Direct cancel flow: www.homeexchange.com/my-account/my-membership
Email: Email contact@homeexchange.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Auto-renews annually; HomeExchange emails a renewal reminder 10 days before the payment is debited. Refunds only if you withdraw within 14 days of purchase.

The 4-step cancellation

Email the verified address
contact@homeexchange.com, yoink-verified working email for HomeExchange (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi HomeExchange team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

HomeExchange plans you can cancel

HomeExchange Annual Membership
Auto-renews by default. Cancel anytime via My Account → My Membership → 'Cancel my membership' to stop renewal; access continues to end date.
$235.00/yr
HomeExchange Collection
Premium luxury tier; same auto-renewal structure as the standard membership.
$1500.00/yr

What happens to what you’ve already paid

HomeExchange gives a full refund if you withdraw within 14 days of buying your membership, paid back to your original payment method within 14 days. After that 14-day window there is no refund at all, not even a partial or pro-rata amount. Closing your account after the window stops future exchanges but returns no money, and any accumulated GuestPoints are permanently lost. Separate guarantees exist to reimburse travel/lodging costs if HomeExchange can't find you a replacement for a cancelled exchange.

“HomeExchange commits to refunding the Member or Registrant the Membership amount using the payment method originally used by the Member or Registrant within 14 days of being informed of the Member or Registrant's decision to withdraw.”
, HomeExchange terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated HomeExchange refund guide , same data, but framed around the policy + escalation paths.

Does HomeExchange charge a cancellation fee?

We found no cancellation fee in HomeExchange’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling HomeExchange

Based on 4 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling for support to cancel or get help, HomeExchange cut its phone lines; standard members are redirected to live chat/email, and phone support is described as premium-only.
✕ Requesting a refund after the 14-day withdrawal window, Terms state no refund, even partial, is given for account closure after the 14-day cancellation period expires.
✕ Cancelling to preserve GuestPoints, When an account is closed all accumulated GuestPoints are cancelled and permanently lost, and points can only be used while a membership is active.
✕ Assuming clicking 'Cancel my membership' ends access immediately, The button only stops auto-renewal; the membership remains active until its end date rather than terminating on the spot.

Cancelled HomeExchange but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from HomeExchange, treat it as not cancelled. Email contact@homeexchange.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on HomeExchange’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if HomeExchange charges again.

How HomeExchange will try to keep you

HomeExchange may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Framing cancellation as merely disabling auto-renewal so you 'keep the benefits until the end date'”
You say: Disabling auto-renewal is fine, but if you're within 14 days of purchase and want your money back, explicitly request a refund under the 14-day withdrawal right, don't just toggle renewal off, which forfeits the refund.
They’ll say: “Offering a free second year if you couldn't complete an exchange (1st-year guarantee) to keep you in the community instead of refunding”
You say: A free extra year isn't cash back. If you no longer want the service, insist on the 14-day refund (if eligible) rather than accepting a rollover you won't use.
They’ll say: “In auto-renewal disputes, support has offered a refund via LiveChat when members complained about being charged without consent”
You say: HomeExchange has publicly said it can refund unwanted renewals, reference the 10-day pre-renewal reminder email and ask contact@homeexchange.com or LiveChat directly for a renewal refund.
They’ll say: “Requiring you to renew membership to use GuestPoints you already earned”
You say: If you've been unable to redeem points, don't renew solely to keep them, raise it with support and reference the platform's own guarantees before paying another year.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires HomeExchange to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; HomeExchange has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of HomeExchange’s own policy.
Consumer Rights Act 2015
Services must be as described.
If HomeExchange’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. HomeExchange must honour it regardless of where they’re headquartered.

Delete your HomeExchange account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in HomeExchange’s account settings, email contact@homeexchange.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling HomeExchange

Log in and go to **My Account** (top right) → **My Membership**. Under your payment methods you'll see a **'Cancel my membership'** button. Clicking it stops the automatic renewal, but your membership stays active until its current end date, so you don't lose access immediately. There's no cancellation fee. If you also want money back, you must be inside the 14-day withdrawal window and request a refund separately via contact@homeexchange.com.

Money-back questions (windows, pro-rata, chargebacks) are covered in the HomeExchange refund guide. Need a human for something else entirely? The HomeExchange contact guide lists every channel that actually answers.