Can I return Heaven Mayhem sale items?

Generally no. Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds. The brand has occasionally made exceptions for fit problems. It replied to one customer that if you purchased your laptop cover during our Final Sale event, we'd still be happy to exchange it for the correct size . If a sale item is damaged or isn't what you ordered, email photos to info@heavenmayhem.com. That's a defect claim, not a change-of-mind return.

Does Heaven Mayhem have a phone number?

No customer service phone number is published. The contact page lists only email addresses: info@heavenmayhem.com for customer service, plus separate PR and wholesale inboxes. Reviewers confirm this. One wrote that there is no phone number at all for this place . Put every cancellation or refund request in writing to info@heavenmayhem.com. That gives you a timestamped paper trail if you later need a card or PayPal dispute.

Can I change my Heaven Mayhem order after placing it?

Only before it's processed. Once orders are processed, they are immediately sent to our warehouse for shipment and we will not be able to facilitate any order changes. If you do make a mistake on your order - please contact us at info@heavenmayhem.com and we will assist. Email straight away with your order number and the exact change you need. If it has already shipped, use the 30-day return portal, or exchange the item if it's earrings or rings.

What if my Heaven Mayhem order arrives damaged or wrong?

Don't use the change-of-mind return route. Email us at info@heavenmayhem.com with your order details and pictures of the damaged or incorrect product. We'll work to resolve the issue quickly and efficiently. Say whether you want a replacement or a refund. One reviewer asked for a replacement and got an unannounced refund instead. Others were asked to send items back via FedEx, so ask for a prepaid label because the fault was theirs.

Is there a Heaven Mayhem cancellation fee?

There's no stated cancellation fee. Every purchase is a one-off order, so there's nothing recurring to cancel. Returning goods does have costs, though. Customers are responsible for shipping costs on exchanged items. Insurance for returned items is the customer's responsibility. The original shipping charge is never refunded. International buyers pay their own return postage. One UK reviewer was quoted £45 to return a £49 laptop case, so cancelling before dispatch can save you a lot.

Does Heaven Mayhem have a subscription or free trial?

No. Heaven Mayhem sells one-off jewelry and accessories, with free US shipping over a set order value, and there's no paid membership or free trial that auto-renews. A 'Heaven Mayhem Rewards' loyalty program and email signup discounts exist. Signing up for emails costs nothing, and you can unsubscribe using the link in any marketing email. If you see a recurring Heaven Mayhem charge, check whether it's a pre-order or a split payment, then email info@heavenmayhem.com with your order number.

Why am I still being charged after cancelling Heaven Mayhem?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Heaven Mayhem account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Heaven Mayhem Order Before It Ships.

Q: Does Heaven Mayhem charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Heaven Mayhem and what to expect.

Last verified 9 days ago · data refreshes daily · sources: homepage, contact, terms, page-emails, web-search

The fastest way

Heaven Mayhem sells one-off accessories, not subscriptions. To cancel an order, email info@heavenmayhem.com straight away with the subject 'Cancel order #[number], not yet shipped'. Once an order is processed, it goes to the warehouse. There is no phone line and no online cancel button. They aim to reply within 1 working day, but reviewers report waiting 2+ days.

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Cancelling a Heaven Mayhem order by email

Email the verified address
info@heavenmayhem.com, yoink-verified working email for Heaven Mayhem (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Heaven Mayhem team,

I'd like to cancel my recent Heaven Mayhem order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Heaven Mayhem plans you can cancel

Earrings (one-off purchase)
One-off order. No subscription. You can only cancel by emailing before the order is processed.
Rings (one-off purchase)
One-off order. No subscription.
Gaze Choker (often sold as a pre-order)
Reviewers report pre-orders arriving months late. Ask to cancel by email in writing while it's still unshipped.
Necklaces, bracelets, eyewear, laptop covers, phone cases, home items
One-off order. Cancel only before it's processed.
Site-wide sale and final-sale items
Check the order carefully before checkout. No change-of-mind route once processed.

What happens to what you’ve already paid

This policy covers one-off physical orders only. Heaven Mayhem sells no subscription. <cite index="52-3,52-4">Items are eligible for returns within 30 days of being delivered, provided they meet the return criteria, and you start a return through the Redo Return Portal.</cite> Earrings, rings and the Gaze Choker get exchange or store credit only, never cash. <cite index="52-16">Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.</cite> Once a return arrives and passes inspection, <cite index="52-11,52-12">they process an exchange or refund within 5 business days, and the original cost of shipping is non-refundable.</cite> Damaged or wrong items go a different way: <cite index="5-7">email info@heavenmayhem.com with your order details and pictures of the damaged or incorrect product.</cite>

“Returned items are eligible for refund, exchange, or store credit, with the exception of Earrings, Rings and Gaze Choker, which are eligible for exchange or store credit only.”
, Heaven Mayhem terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Heaven Mayhem refund guide , same data, but framed around the policy + escalation paths.

Does Heaven Mayhem charge a cancellation fee?

We found no cancellation fee in Heaven Mayhem’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Heaven Mayhem

Based on 5 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling customer service, No phone number is published. A reviewer said <cite index="32-1">there is no phone number at all for this place</cite>. Email is the only official channel.
✕ Asking to change or cancel an order after it's processed, <cite index="4-10">Once orders are processed, they are immediately sent to our warehouse for shipment and we will not be able to facilitate any order changes.</cite> One reviewer who emailed before shipping <cite index="17-3">said there was nothing they could do and to just send it back once it gets to me</cite>.
✕ Asking for a cash refund on earrings you've changed your mind about, The brand's own Trustpilot reply says <cite index="12-17">eligible earring returns are offered as an exchange or store credit rather than a refund</cite>.
✕ Returning sale or final-sale items, <cite index="52-16">Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.</cite>
✕ Expecting a longer return window over the holidays, Holiday buyers report a short window with no extension. One said <cite index="15-15,15-16">They declined our request to return because it was now outside of their 10-day return window. No exceptions for the holiday season.</cite> The current FAQ says 30 days.
✕ Waiting quietly for a return refund to show up, Some refunds stall at the warehouse-confirmation step. One reviewer wrote <cite index="41-8,41-9">They keep saying they are waiting confirmation from the warehouse that the item was delivered. It's been 3 months now</cite>.

Cancelled Heaven Mayhem but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Heaven Mayhem, treat it as not cancelled. Email info@heavenmayhem.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Heaven Mayhem’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Heaven Mayhem charges again.

How Heaven Mayhem will try to keep you

Heaven Mayhem may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering store credit instead of a refund, by pointing to the earrings/rings hygiene policy”
You say: If the item arrived damaged, defective or wrong, this isn't a change-of-mind return. Email photos and your order number to info@heavenmayhem.com under their damaged/incorrect-item process and ask for a refund to your original payment method, not credit. If you're in the EU, also cite the 'EU Right of Withdrawal' page linked in their footer.
They’ll say: “Offering a small percentage or discount instead of a full refund”
You say: Reviewers were offered a <cite index="14-13">piddly 15% discount for their mistake</cite>, and one was offered a <cite index="15-27">20% refund in exchange for 5 star rating</cite>. Turn down partial offers in writing. Restate the full amount owed (product plus shipping if they made the error) and give a firm deadline.
They’ll say: “Telling you to wait for delivery and return the item instead of cancelling an unshipped order”
You say: Put your cancellation request in writing before dispatch, with a timestamp. One reviewer who pushed back <cite index="17-4">got an email saying they refunded my item and I could just keep my item once it gets to me</cite>. Then keep chasing until the refund actually lands.
They’ll say: “First-line email replies that seem automated or answer a different problem”
You say: Ask to be escalated by name. In one Trustpilot reply, the brand told a customer to <cite index="34-9">reach out to our customer service inbox (info@heavenmayhem.com) and ask to be forwarded directly to Sarah</cite>. Another reviewer got action only after an Instagram comment, which <cite index="43-9">shockingly received a response from their social media manager</cite>.
They’ll say: “Stalling on refunds for orders that never shipped or never arrived”
You say: Set a written deadline, then open a card or PayPal dispute. One reviewer got a wrong item, then <cite index="15-21">claimed on paypal and got the money back</cite>. In another case, a refund the brand had promised failed because <cite index="43-13">the replacement order was canceled instead of the original one, so the refund didn't go through</cite>. Always confirm which order number was refunded.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Heaven Mayhem has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Heaven Mayhem’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Heaven Mayhem’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Heaven Mayhem must honour it regardless of where they’re headquartered.

Delete your Heaven Mayhem account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Heaven Mayhem’s account settings, email info@heavenmayhem.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Heaven Mayhem

Heaven Mayhem has no self-serve cancel button and no phone line. Email **info@heavenmayhem.com** as soon as you can, with your order number and a subject like 'Cancel order #___, not yet shipped'. Speed matters: <cite index="4-10">once orders are processed, they are immediately sent to our warehouse for shipment</cite>, and processing takes 1 to 4 business days. <cite index="36-6">They aim to respond to customer service enquiries within 1 working day.</cite> If they say it's too late, ask them in writing to refund once you return it, and keep the email thread.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Heaven Mayhem refund guide. Need a human for something else entirely? The Heaven Mayhem contact guide lists every channel that actually answers.