Can I return Heaven Mayhem earrings for a refund?

Not for a change of mind. Returned items are eligible for refund, exchange, or store credit, with the exception of Earrings, Rings and Gaze Choker, which are eligible for exchange or store credit only. The brand gives hygiene as the reason. If the earrings arrived **damaged, defective or wrong**, it's a different case: email photos and your order number to info@heavenmayhem.com and ask for a refund to your original payment method, not store credit.

What is Heaven Mayhem's return policy?

Items are eligible for returns within 30 days of being delivered, provided they meet our return criteria. To initiate a return, please visit our Redo Return Portal. Items must be unworn, in original condition and with all packaging. Earrings, rings and the Gaze Choker get exchange or credit only. Sale and final-sale items can't be returned at all. All international returns are paid at the customer's expense. Original shipping is never refunded.

Can I return Heaven Mayhem sale items?

Generally no. Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds. The brand has occasionally made exceptions for fit problems. It replied to one customer that if you purchased your laptop cover during our Final Sale event, we'd still be happy to exchange it for the correct size . If a sale item is damaged or isn't what you ordered, email photos to info@heavenmayhem.com. That's a defect claim, not a change-of-mind return.

Does Heaven Mayhem have a phone number?

No customer service phone number is published. The contact page lists only email addresses: info@heavenmayhem.com for customer service, plus separate PR and wholesale inboxes. Reviewers confirm this. One wrote that there is no phone number at all for this place . Put every cancellation or refund request in writing to info@heavenmayhem.com. That gives you a timestamped paper trail if you later need a card or PayPal dispute.

What if Heaven Mayhem ignores my refund request?

Reply on the same email thread with a firm deadline, such as 7 days, and ask to be escalated. The brand has told customers to email info@heavenmayhem.com and ask to be forwarded directly to Sarah . Public channels also seem to work: one reviewer only got action after commenting on Instagram. If the deadline passes, open a dispute with your card issuer or PayPal and attach the email trail. A reviewer who got the wrong item claimed on paypal and got the money back .

What if my Heaven Mayhem order arrives damaged or wrong?

Don't use the change-of-mind return route. Email us at info@heavenmayhem.com with your order details and pictures of the damaged or incorrect product. We'll work to resolve the issue quickly and efficiently. Say whether you want a replacement or a refund. One reviewer asked for a replacement and got an unannounced refund instead. Others were asked to send items back via FedEx, so ask for a prepaid label because the fault was theirs.

Is there a Heaven Mayhem cancellation fee?

There's no stated cancellation fee. Every purchase is a one-off order, so there's nothing recurring to cancel. Returning goods does have costs, though. Customers are responsible for shipping costs on exchanged items. Insurance for returned items is the customer's responsibility. The original shipping charge is never refunded. International buyers pay their own return postage. One UK reviewer was quoted £45 to return a £49 laptop case, so cancelling before dispatch can save you a lot.

Does Heaven Mayhem have a subscription or free trial?

No. Heaven Mayhem sells one-off jewelry and accessories, with free US shipping over a set order value, and there's no paid membership or free trial that auto-renews. A 'Heaven Mayhem Rewards' loyalty program and email signup discounts exist. Signing up for emails costs nothing, and you can unsubscribe using the link in any marketing email. If you see a recurring Heaven Mayhem charge, check whether it's a pre-order or a split payment, then email info@heavenmayhem.com with your order number.

Do I get a refund if Heaven Mayhem never ships my order?

You should. Reviewers report long delays and out-of-stock items that weren't flagged. One buyer's order sat for a month before they learned the item was actually out of stock . Email info@heavenmayhem.com, cancel the unshipped order in writing and ask for a full refund including shipping. If they stall, open a card or PayPal dispute for goods not received. One reviewer advised make sure you use a credit card in case you end up never receiving your order .

REFUND GUIDE

How to Get a Heaven Mayhem Refund, Not Store Credit.

Q: How long does a Heaven Mayhem refund take?

Officially, once your return is received and meets our return criteria, we will process an exchange or refund within 5 business days . Your bank then needs a few more days. Their own Trustpilot replies quote 5 to 10 business days, depending on your bank . Some reviewers say refunds stalled for weeks or months while the brand 'waited for warehouse confirmation', so keep your carrier tracking and proof of delivery and chase in writing after 10 business days.

Heaven Mayhem refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 9 days ago against Heaven Mayhem’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off physical orders only. Heaven Mayhem sells no subscription. <cite index="52-3,52-4">Items are eligible for returns within 30 days of being delivered, provided they meet the return criteria, and you start a return through the Redo Return Portal.</cite> Earrings, rings and the Gaze Choker get exchange or store credit only, never cash. <cite index="52-16">Items purchased during site-wide sales or marked as final sale are not eligible for returns or refunds.</cite> Once a return arrives and passes inspection, <cite index="52-11,52-12">they process an exchange or refund within 5 business days, and the original cost of shipping is non-refundable.</cite> Damaged or wrong items go a different way: <cite index="5-7">email info@heavenmayhem.com with your order details and pictures of the damaged or incorrect product.</cite>

Or let yoink chase the refund.

30 seconds to set up. yoink emails Heaven Mayhem, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Heaven Mayhem actually says

“Returned items are eligible for refund, exchange, or store credit, with the exception of Earrings, Rings and Gaze Choker, which are eligible for exchange or store credit only.”
, verbatim from Heaven Mayhem’s terms

30-day cancellation windowPro-rata refund: no

How long does a Heaven Mayhem refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Heaven Mayhem’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Heaven Mayhem charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Heaven Mayhem has ~45 days to defend. Works regardless of where Heaven Mayhem is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Heaven Mayhem for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Heaven Mayhem subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Heaven Mayhem can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Heaven Mayhem is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Heaven Mayhem refund email

Email the right address
Use info@heavenmayhem.com, the route yoink has verified actually gets read for Heaven Mayhem.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Heaven Mayhem team,

I'm requesting a refund for my Heaven Mayhem order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Heaven Mayhem

Heaven Mayhem has no self-serve cancel button and no phone line. Email **info@heavenmayhem.com** as soon as you can, with your order number and a subject like 'Cancel order #___, not yet shipped'. Speed matters: <cite index="4-10">once orders are processed, they are immediately sent to our warehouse for shipment</cite>, and processing takes 1 to 4 business days. <cite index="36-6">They aim to respond to customer service enquiries within 1 working day.</cite> If they say it's too late, ask them in writing to refund once you return it, and keep the email thread.

Cancelling rather than claiming money back? See the Heaven Mayhem cancellation guide. For every other support channel, the Heaven Mayhem contact guide.