Is there a cancellation fee?

No. Hearology's pricing page states: 'There is no penalty fee for no shows or late cancellations, however, as a courtesy, we request that all clients provide at least 24 hours' notice of the need to cancel or reschedule.' This applies to appointments booked at the London Bridge clinic and the other Hearology sites.

Can I get a refund on Hearology hearing aids?

Yes — Hearology offers a **60-day full refund** from the date of your original fitting appointment. The aids must be returned undamaged, without excessive wear, and in the original packaging. Hearology organises and pays for the return courier. Refunds are processed once an audiologist confirms the devices are in good working order. Ask for the refund by email so the 60-day clock is documented.

How much does ear wax removal at Hearology cost?

Microsuction ear wax removal at the London Bridge clinic is **£89** as a bilateral (both ears) appointment — there is no single-ear price. If no wax is found the appointment converts to an Ear Health Consultation at the same £89, rather than being refunded. A basic hearing test can be added free; a full Diagnostic Hearing Test is £99.

What if I change my mind after my hearing aid fitting?

You have 60 days from the fitting date to return the devices for a full refund. Alternatively, Hearology may — at its sole discretion — agree to change your devices **once only**, within the same 60-day window. Free follow-ups, fine-tuning and repair are included at no extra cost, so trial the aids properly before deciding.

Can I cancel by email instead of phone?

Yes. Email **hello@hearology.uk** (the .uk address on the contact page) with the subject 'Cancel appointment — [date] — [your name]' and reference the clinic (London Bridge, Liverpool Street, Forest Row or Oxted). Keep the phone number **020 3747 4615** as a fallback if you don't get a reply within one working day, especially for appointments within 48 hours.

Do I have to give 24 hours' notice to cancel?

Hearology requests 24 hours' notice as a courtesy so the slot can be re-offered, but no penalty applies if you cancel later or don't attend. Under UK consumer rules a clinic cannot charge you for a service you never received unless it is a clearly disclosed pre-paid, non-refundable booking — and Hearology's pricing page explicitly waives such a fee.

Will I lose my hearing test results if I cancel?

No. Once a hearing test has been carried out, your audiogram belongs to you as a patient. You can request a hard or soft copy of the audiogram — Hearology markets this specifically as an option with the £99 Diagnostic Hearing Test — before you sever the relationship, and the CQC-regulated clinic must retain your clinical record whether you continue as a client or not.

What happens if Hearology ignores my cancellation email?

Chase by phone on **020 3747 4615** and ask them to confirm the cancellation in writing. If a refund on hearing aids is being delayed past the 60-day window because of Hearology's own inaction, escalate under the Consumer Rights Act 2015 and, if paid by credit card over £100, raise a Section 75 claim with your card issuer. Complaints about a CQC-regulated audiology provider can also be raised with the Care Quality Commission.

Can I pause my hearing aid care instead of cancelling?

Hearology's aftercare model is already 'pause-friendly': after purchase you can 'visit us as often as you like and without incurring any additional cost' for fine-tuning, re-tuning, follow-up tests and repair. There is no monthly plan to pause. If you're unsure whether to keep the aids, use the 60-day trial window rather than committing then trying to unwind later.

How do I get a refund if I paid by credit card?

Email **hello@hearology.uk** first with the invoice number and the reason (e.g. within-60-days hearing aid return). Hearology processes refunds once the audiologist confirms the devices are received undamaged. If they refuse or delay a legitimate refund and the purchase was over £100 on a UK credit card, you can raise a Section 75 claim with your card issuer as a parallel route.

UNRATED TO CANCEL

How to Cancel Hearology London Bridge.

Hearology London Bridge typically charges £89 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 7 sources cited

The fastest way

Hearology London Bridge is a pay-as-you-go clinic, not a subscription — cancel or reschedule an appointment by calling 020 3747 4615 or emailing hello@hearology.uk (subject: 'Cancel appointment — [date/time] — [your name]') at least 24 hours ahead. There is no cancellation fee. Hearing aids carry a 60-day full-refund trial.

£89 (one-off)typical charge

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The 4-step cancellation

Email the verified address
hello@hearology.uk — the standard route for Hearology London Bridge.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Hearology London Bridge team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Hearology London Bridge plans you can cancel

Microsuction Ear Wax Removal (London Bridge)
Bilateral (both-ears) appointment; no single-ear price. Reschedule with 24 hours' notice via phone or email.
£89.00/mo
Diagnostic Hearing Test
Cancel or reschedule at least 24 hours before the appointment; no penalty fee applied.
£99.00/mo
Free Hearing Test
Free to book — courtesy 24-hour cancellation notice requested.
£0.00/mo
Hearing Aids (fitted)
Free follow-ups, fine-tuning and repair included after purchase.

Hearology London Bridge’s refund policy

Hearing aids purchased from Hearology come with a 60-day full-refund trial measured from the original fitting appointment. Devices must be returned undamaged and in original packaging; Hearology arranges and pays for return shipping. Refunds are processed once the audiologist confirms the aids are in good working order. For appointments (wax removal, hearing tests), there is no penalty fee for late cancellations or no-shows, but 24 hours' notice is requested as a courtesy.

“We will accept any device(s) for a FULL refund for up to 60 days (including weekends and bank holidays) from the date of the original fitting appointment, provided that the device(s) are returned in good working condition, have not been exposed to excessive wear and tear and are returned to us in the original packaging.”
— Hearology London Bridge terms

60-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Hearology London Bridge refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Hearology London Bridge

Based on 7 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via an online account dashboard — Hearology is a clinic — appointments are booked one at a time and there is no self-service subscription portal.
✕ Emailing a support address on hearology.co.uk — The contact form and email on the site route to hello@hearology.uk (the .uk domain), not the .co.uk variant.
✕ Cancelling by not showing up — The pricing page requests 24 hours' notice as a courtesy; while there is no explicit penalty fee, silent no-shows undermine future rebookings.
✕ Requesting a partial refund on a delivered appointment — Appointments (e.g. £89 microsuction) are pay-on-completion and convert to an Ear Health Consultation at the same price if no wax is found — no refund pathway is published.

How Hearology London Bridge will try to keep you

Hearology London Bridge may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free follow-up visits pitched as a reason to keep hearing aids”
You say: Free aftercare is genuinely useful, but it doesn't obligate you to keep the devices — the 60-day full-refund window still runs from your original fitting date. Confirm the fitting date in writing before you decide.
They’ll say: “Offer to swap devices instead of refund”
You say: Hearology's own policy states they may agree to change your devices 'once only and only within 60 days of the original fitting.' A swap consumes your one exchange right — request a full refund in writing if you want to walk away entirely.
They’ll say: “Reschedule pressure for wax-removal appointments”
You say: There is no penalty fee for late cancellations or no-shows. If you want to cancel outright rather than reschedule, say so plainly: 'Please cancel — I do not want to rebook.'

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Hearology London Bridge to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Hearology London Bridge to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Hearology London Bridge’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Hearology London Bridge’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Hearology London Bridge must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Hearology London Bridge’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Hearology London Bridge has ~45 days to defend.

Common questions about cancelling Hearology London Bridge

Call the clinic on **020 3747 4615** or email **hello@hearology.uk** with your name, appointment date/time and clinic (London Bridge). Hearology requests at least 24 hours' notice as a courtesy, but the pricing page confirms there is no penalty fee for late cancellations or no-shows. Ask for a written confirmation of cancellation so you have a paper trail.