Is there a cancellation fee?

No. Hearology's pricing page states: 'There is no penalty fee for no shows or late cancellations, however, as a courtesy, we request that all clients provide at least 24 hours' notice of the need to cancel or reschedule.' This applies to appointments booked at the London Bridge clinic and the other Hearology sites.

How much does ear wax removal at Hearology cost?

Microsuction ear wax removal at the London Bridge clinic is **£89** as a bilateral (both ears) appointment, there is no single-ear price. If no wax is found the appointment converts to an Ear Health Consultation at the same £89, rather than being refunded. A basic hearing test can be added free; a full Diagnostic Hearing Test is £99.

What if I change my mind after my hearing aid fitting?

You have 60 days from the fitting date to return the devices for a full refund. Alternatively, Hearology may, at its sole discretion, agree to change your devices **once only**, within the same 60-day window. Free follow-ups, fine-tuning and repair are included at no extra cost, so trial the aids properly before deciding.

Can I cancel by email instead of phone?

Yes. Email **hello@hearology.uk** (the .uk address on the contact page) with the subject 'Cancel appointment, [date], [your name]' and reference the clinic (London Bridge, Liverpool Street, Forest Row or Oxted). Keep the phone number **020 3747 4615** as a fallback if you don't get a reply within one working day, especially for appointments within 48 hours.

Do I have to give 24 hours' notice to cancel?

Hearology requests 24 hours' notice as a courtesy so the slot can be re-offered, but no penalty applies if you cancel later or don't attend. Under UK consumer rules a clinic cannot charge you for a service you never received unless it is a clearly disclosed pre-paid, non-refundable booking, and Hearology's pricing page explicitly waives such a fee.

Will I lose my hearing test results if I cancel?

No. Once a hearing test has been carried out, your audiogram belongs to you as a patient. You can request a hard or soft copy of the audiogram, Hearology markets this specifically as an option with the £99 Diagnostic Hearing Test, before you sever the relationship, and the CQC-regulated clinic must retain your clinical record whether you continue as a client or not.

What happens if Hearology ignores my cancellation email?

Chase by phone on **020 3747 4615** and ask them to confirm the cancellation in writing. If a refund on hearing aids is being delayed past the 60-day window because of Hearology's own inaction, escalate under the Consumer Rights Act 2015 and, if paid by credit card over £100, raise a Section 75 claim with your card issuer. Complaints about a CQC-regulated audiology provider can also be raised with the Care Quality Commission.

Why am I still being charged after cancelling Hearology London Bridge?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Hearology London Bridge account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Hearology London Bridge.

Q: Does Hearology London Bridge charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Hearology London Bridge and what to expect.

Last verified 8 Jul 2026 · data refreshes daily · sources: homepage, pricing, help-cancel, terms, contact

The fastest way

Hearology London Bridge is a pay-as-you-go clinic, not a subscription, cancel or reschedule an appointment by calling 020 3747 4615 or emailing hello@hearology.uk (subject: 'Cancel appointment, [date/time], [your name]') at least 24 hours ahead. There is no cancellation fee. Hearing aids carry a 60-day full-refund trial.

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Cancelling a Hearology London Bridge order by email

Email the verified address
hello@hearology.uk, the standard route for Hearology London Bridge.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Hearology London Bridge team,

I'd like to cancel my recent Hearology London Bridge order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Hearology London Bridge plans you can cancel

Microsuction Ear Wax Removal (London Bridge)
Bilateral (both-ears) appointment; no single-ear price. Reschedule with 24 hours' notice via phone or email.
£89.00/mo
Diagnostic Hearing Test
Cancel or reschedule at least 24 hours before the appointment; no penalty fee applied.
£99.00/mo
Free Hearing Test
Free to book, courtesy 24-hour cancellation notice requested.
£0.00/mo
Hearing Aids (fitted)
Free follow-ups, fine-tuning and repair included after purchase.

What happens to what you’ve already paid

Hearing aids purchased from Hearology come with a 60-day full-refund trial measured from the original fitting appointment. Devices must be returned undamaged and in original packaging; Hearology arranges and pays for return shipping. Refunds are processed once the audiologist confirms the aids are in good working order. For appointments (wax removal, hearing tests), there is no penalty fee for late cancellations or no-shows, but 24 hours' notice is requested as a courtesy.

“We will accept any device(s) for a FULL refund for up to 60 days (including weekends and bank holidays) from the date of the original fitting appointment, provided that the device(s) are returned in good working condition, have not been exposed to excessive wear and tear and are returned to us in the original packaging.”
, Hearology London Bridge terms

60-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Hearology London Bridge refund guide , same data, but framed around the policy + escalation paths.

Does Hearology London Bridge charge a cancellation fee?

Hearology London Bridge’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Hearology London Bridge

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling via an online account dashboard, Hearology is a clinic, appointments are booked one at a time and there is no self-service subscription portal.
✕ Emailing a support address on hearology.co.uk, The contact form and email on the site route to hello@hearology.uk (the .uk domain), not the .co.uk variant.
✕ Cancelling by not showing up, The pricing page requests 24 hours' notice as a courtesy; while there is no explicit penalty fee, silent no-shows undermine future rebookings.
✕ Requesting a partial refund on a delivered appointment, Appointments (e.g. £89 microsuction) are pay-on-completion and convert to an Ear Health Consultation at the same price if no wax is found, no refund pathway is published.

Cancelled Hearology London Bridge but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Hearology London Bridge, treat it as not cancelled. Email hello@hearology.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Hearology London Bridge’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Hearology London Bridge charges again.

How Hearology London Bridge will try to keep you

Hearology London Bridge may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free follow-up visits pitched as a reason to keep hearing aids”
You say: Free aftercare is genuinely useful, but it doesn't obligate you to keep the devices, the 60-day full-refund window still runs from your original fitting date. Confirm the fitting date in writing before you decide.
They’ll say: “Offer to swap devices instead of refund”
You say: Hearology's own policy states they may agree to change your devices 'once only and only within 60 days of the original fitting.' A swap consumes your one exchange right, request a full refund in writing if you want to walk away entirely.
They’ll say: “Reschedule pressure for wax-removal appointments”
You say: There is no penalty fee for late cancellations or no-shows. If you want to cancel outright rather than reschedule, say so plainly: 'Please cancel, I do not want to rebook.'

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Hearology London Bridge’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Hearology London Bridge’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Hearology London Bridge has ~45 days to defend.

Delete your Hearology London Bridge account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Hearology London Bridge’s account settings, email hello@hearology.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Hearology London Bridge

Call the clinic on **020 3747 4615** or email **hello@hearology.uk** with your name, appointment date/time and clinic (London Bridge). Hearology requests at least 24 hours' notice as a courtesy, but the pricing page confirms there is no penalty fee for late cancellations or no-shows. Ask for a written confirmation of cancellation so you have a paper trail.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Hearology London Bridge refund guide. Need a human for something else entirely? The Hearology London Bridge contact guide lists every channel that actually answers.