Is there a cancellation fee?

No. Hearology's pricing page states: 'There is no penalty fee for no shows or late cancellations, however, as a courtesy, we request that all clients provide at least 24 hours' notice of the need to cancel or reschedule.' This applies to appointments booked at the London Bridge clinic and the other Hearology sites.

Can I get a refund on Hearology hearing aids?

Yes — Hearology offers a **60-day full refund** from the date of your original fitting appointment. The aids must be returned undamaged, without excessive wear, and in the original packaging. Hearology organises and pays for the return courier. Refunds are processed once an audiologist confirms the devices are in good working order. Ask for the refund by email so the 60-day clock is documented.

How much does ear wax removal at Hearology cost?

Microsuction ear wax removal at the London Bridge clinic is **£89** as a bilateral (both ears) appointment — there is no single-ear price. If no wax is found the appointment converts to an Ear Health Consultation at the same £89, rather than being refunded. A basic hearing test can be added free; a full Diagnostic Hearing Test is £99.

What if I change my mind after my hearing aid fitting?

You have 60 days from the fitting date to return the devices for a full refund. Alternatively, Hearology may — at its sole discretion — agree to change your devices **once only**, within the same 60-day window. Free follow-ups, fine-tuning and repair are included at no extra cost, so trial the aids properly before deciding.

Do I have to give 24 hours' notice to cancel?

Hearology requests 24 hours' notice as a courtesy so the slot can be re-offered, but no penalty applies if you cancel later or don't attend. Under UK consumer rules a clinic cannot charge you for a service you never received unless it is a clearly disclosed pre-paid, non-refundable booking — and Hearology's pricing page explicitly waives such a fee.

What happens if Hearology ignores my cancellation email?

Chase by phone on **020 3747 4615** and ask them to confirm the cancellation in writing. If a refund on hearing aids is being delayed past the 60-day window because of Hearology's own inaction, escalate under the Consumer Rights Act 2015 and, if paid by credit card over £100, raise a Section 75 claim with your card issuer. Complaints about a CQC-regulated audiology provider can also be raised with the Care Quality Commission.

How do I get a refund if I paid by credit card?

Email **hello@hearology.uk** first with the invoice number and the reason (e.g. within-60-days hearing aid return). Hearology processes refunds once the audiologist confirms the devices are received undamaged. If they refuse or delay a legitimate refund and the purchase was over £100 on a UK credit card, you can raise a Section 75 claim with your card issuer as a parallel route.

REFUND GUIDE

How to Get a Hearology London Bridge Refund.

Inside 60 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for Hearology London Bridge.

Last verified today against Hearology London Bridge’s own Terms · UK, US, and EU rights covered below

The short answer

Hearing aids purchased from Hearology come with a 60-day full-refund trial measured from the original fitting appointment. Devices must be returned undamaged and in original packaging; Hearology arranges and pays for return shipping. Refunds are processed once the audiologist confirms the aids are in good working order. For appointments (wax removal, hearing tests), there is no penalty fee for late cancellations or no-shows, but 24 hours' notice is requested as a courtesy.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Hearology London Bridge, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Hearology London Bridge actually says

“We will accept any device(s) for a FULL refund for up to 60 days (including weekends and bank holidays) from the date of the original fitting appointment, provided that the device(s) are returned in good working condition, have not been exposed to excessive wear and tear and are returned to us in the original packaging.”
— verbatim from Hearology London Bridge’s terms

60-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Hearology London Bridge charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Hearology London Bridge made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document Hearology London Bridge’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Hearology London Bridge for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Hearology London Bridge subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Hearology London Bridge can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Hearology London Bridge is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, Hearology London Bridge has ~45 days to defend. Works regardless of where Hearology London Bridge is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use hello@hearology.uk — the route yoink has verified actually gets read for Hearology London Bridge.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi Hearology London Bridge team,

I'm writing to request a refund for my recent Hearology London Bridge subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for Hearology London Bridge

Call the clinic on **020 3747 4615** or email **hello@hearology.uk** with your name, appointment date/time and clinic (London Bridge). Hearology requests at least 24 hours' notice as a courtesy, but the pricing page confirms there is no penalty fee for late cancellations or no-shows. Ask for a written confirmation of cancellation so you have a paper trail.