Is there a cancellation fee?

No. Hearology's pricing page states: 'There is no penalty fee for no shows or late cancellations, however, as a courtesy, we request that all clients provide at least 24 hours' notice of the need to cancel or reschedule.' This applies to appointments booked at the London Bridge clinic and the other Hearology sites.

Can I get a refund on Hearology hearing aids?

Yes, Hearology offers a **60-day full refund** from the date of your original fitting appointment. The aids must be returned undamaged, without excessive wear, and in the original packaging. Hearology organises and pays for the return courier. Refunds are processed once an audiologist confirms the devices are in good working order. Ask for the refund by email so the 60-day clock is documented.

How much does ear wax removal at Hearology cost?

Microsuction ear wax removal at the London Bridge clinic is **£89** as a bilateral (both ears) appointment, there is no single-ear price. If no wax is found the appointment converts to an Ear Health Consultation at the same £89, rather than being refunded. A basic hearing test can be added free; a full Diagnostic Hearing Test is £99.

What if I change my mind after my hearing aid fitting?

You have 60 days from the fitting date to return the devices for a full refund. Alternatively, Hearology may, at its sole discretion, agree to change your devices **once only**, within the same 60-day window. Free follow-ups, fine-tuning and repair are included at no extra cost, so trial the aids properly before deciding.

Do I have to give 24 hours' notice to cancel?

Hearology requests 24 hours' notice as a courtesy so the slot can be re-offered, but no penalty applies if you cancel later or don't attend. Under UK consumer rules a clinic cannot charge you for a service you never received unless it is a clearly disclosed pre-paid, non-refundable booking, and Hearology's pricing page explicitly waives such a fee.

What happens if Hearology ignores my cancellation email?

Chase by phone on **020 3747 4615** and ask them to confirm the cancellation in writing. If a refund on hearing aids is being delayed past the 60-day window because of Hearology's own inaction, escalate under the Consumer Rights Act 2015 and, if paid by credit card over £100, raise a Section 75 claim with your card issuer. Complaints about a CQC-regulated audiology provider can also be raised with the Care Quality Commission.

How do I get a refund if I paid by credit card?

Email **hello@hearology.uk** first with the invoice number and the reason (e.g. within-60-days hearing aid return). Hearology processes refunds once the audiologist confirms the devices are received undamaged. If they refuse or delay a legitimate refund and the purchase was over £100 on a UK credit card, you can raise a Section 75 claim with your card issuer as a parallel route.

REFUND GUIDE

How to Get a Hearology London Bridge Refund.

Hearology London Bridge refunds are per-order, and their own policy gives you a 60-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 8 Jul 2026 against Hearology London Bridge’s own Terms · UK, US, and EU rights covered below

The short answer

Hearing aids purchased from Hearology come with a 60-day full-refund trial measured from the original fitting appointment. Devices must be returned undamaged and in original packaging; Hearology arranges and pays for return shipping. Refunds are processed once the audiologist confirms the aids are in good working order. For appointments (wax removal, hearing tests), there is no penalty fee for late cancellations or no-shows, but 24 hours' notice is requested as a courtesy.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Hearology London Bridge, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Hearology London Bridge actually says

“We will accept any device(s) for a FULL refund for up to 60 days (including weekends and bank holidays) from the date of the original fitting appointment, provided that the device(s) are returned in good working condition, have not been exposed to excessive wear and tear and are returned to us in the original packaging.”
, verbatim from Hearology London Bridge’s terms

60-day cancellation windowPro-rata refund: no

How long does a Hearology London Bridge refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Hearology London Bridge’s own policy works on a 60-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Hearology London Bridge for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Hearology London Bridge subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Hearology London Bridge can’t ignore.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Hearology London Bridge has ~45 days to defend. Works regardless of where Hearology London Bridge is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Hearology London Bridge charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Hearology London Bridge is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Hearology London Bridge refund email

Email the right address
Use hello@hearology.uk, the route yoink has verified actually gets read for Hearology London Bridge.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Hearology London Bridge team,

I'm requesting a refund for my Hearology London Bridge order (reference [order number], placed on [date], for [amount]). I'm within the 60-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Hearology London Bridge

Call the clinic on **020 3747 4615** or email **hello@hearology.uk** with your name, appointment date/time and clinic (London Bridge). Hearology requests at least 24 hours' notice as a courtesy, but the pricing page confirms there is no penalty fee for late cancellations or no-shows. Ask for a written confirmation of cancellation so you have a paper trail.