Can I get a refund from GeoGuessr?

Only inside the **14-day right of withdrawal** from your purchase date — that's an EU/UK consumer right written into GeoGuessr's terms. Outside that window the terms state plainly: 'No refunds'. Annual plans are not prorated. Virtual items (coins, loot, Elite cosmetics) are non-refundable once delivered. Steam-edition users on Reddit/Steam forums have successfully had Steam-wallet refunds processed by emailing support@geoguessr.zendesk.com with the transaction screenshot within 1–2 days.

How do I cancel my subscription in-game?

You can't cancel the Steam Edition Pass from inside the game. Steam users on the official forum confirm there's no in-game cancel button — you have to email **support@geoguessr.zendesk.com** with your Steam transaction ID and a purchase screenshot. Reported turnaround is 1–2 days and refunds drop into your Steam wallet. You can also raise a ticket with Steam Support in parallel, though Steam will usually tell you to contact GeoGuessr first.

I accidentally subscribed to GeoGuessr — can I get a refund?

Yes, **if you act within 14 days of purchase**. That's the EU consumer withdrawal window baked into GeoGuessr's terms, and it applies regardless of whether you 'used' Pro. Email support@geoguessr.com from the account address with subject *'14-day withdrawal — accidental subscription, refund requested'* and quote your purchase date. Do not post the request on the Canny feature-request board or subreddit — moderators remove refund posts and direct you to support anyway.

Will I lose my stats, badges and streak if I cancel?

No. Cancelling Pro drops your account back to **GeoGuessr Free** — your profile, registered email, friends list, badges, past results and game history all stay intact. You lose access to Pro-gated modes (unlimited play, creator mode, private parties, ad-free) and any Elite cosmetics (avatar, flair, emotes) but they reactivate the moment you resubscribe. Only deleting the account itself wipes the data — and per GeoGuessr's help-centre, deletion does **not** stop billing.

Does GeoGuessr have a free trial?

GeoGuessr does not run a traditional countdown free trial — instead they offer **GeoGuessr Free**, a permanently limited version that lets you play the Daily Challenge and a small slice of features without paying. Paid plans (Pro at €6.99/mo and Pro Elite at €10.99/mo, or 45% off annually) auto-renew at the end of every period. There is no 7-day-trial-to-paid conversion to worry about on web; in-app store subscriptions follow the iOS/Google Play trial rules instead.

Why did GeoGuessr charge me for a yearly subscription?

Two common causes: (1) the annual plan is the default 'Most popular' option in the pricing UI and a number of Trustpilot/Steam users report clicking through thinking they bought monthly; (2) at the end of any 1-year period your subscription auto-renews for another year unless you cancel **before** the last day. If you're within 14 days of purchase, invoke the EU withdrawal right by emailing support@geoguessr.com. Outside that window, GeoGuessr's terms explicitly say there is no other right to refunds.

Can I pause my GeoGuessr subscription instead of cancelling?

GeoGuessr's cancel flow surfaces a 'pause' prompt as a retention step, but pausing keeps your payment method on file and resumes auto-renewal automatically — it's not a true off-switch. If you actually want to stop being billed, ignore the pause CTA and continue through to the final 'Cancel Subscription' confirmation screen. Your Pro access stays live until the end of the current paid period regardless of whether you pause or cancel.

How do I cancel GeoGuessr on iPhone or Android?

If you subscribed inside the app, the subscription is billed by Apple or Google — **not** GeoGuessr — and the geoguessr.com website cannot cancel it. On iOS: Settings → [your name] → Subscriptions → GeoGuessr → Cancel. On Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → GeoGuessr → Cancel. Refunds for store subscriptions go through Apple/Google's refund flows, not GeoGuessr support.

What if GeoGuessr ignores my cancellation or refund request?

First, send a written follow-up to support@geoguessr.com citing your **14-day right of withdrawal** under EU consumer law (GeoGuessr AB is registered in Stockholm, so EU rules govern even if you're in the UK or US). If billing is via Paddle, email help@paddle.com — Paddle independently processes refunds on GeoGuessr's behalf. UK card payments over £100 can be claimed back via Section 75; everyone else can chargeback through their bank/PayPal as 'service not as described' if support stays silent.

Is there a cancellation fee on GeoGuessr?

No — GeoGuessr does not charge a fee to cancel. The cost of cancelling is purely opportunity-cost: you forfeit the unused portion of your subscription period (no proration) unless you're inside the 14-day withdrawal window. There's also no minimum-term lock-in for monthly plans, but annual plans are paid up-front and only the first 14 days are refundable.

Can I downgrade GeoGuessr Pro Elite to Pro instead of cancelling?

The pricing page lists Pro (€6.99/mo) and Pro Elite (€10.99/mo) as separate tiers, so a downgrade is in principle possible from the Subscription dashboard. In practice users report having to cancel Elite and resubscribe to Pro at the next renewal. Either way the change usually takes effect at the end of the current paid period — you won't get a prorated refund for the Elite premium you've already paid.

UNRATED TO CANCEL

How to Cancel GeoGuessr Pro Without Losing Your Streak.

GeoGuessr typically charges £5.99/mo. Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 6 sources cited

The fastest way

Cancel GeoGuessr Pro via your account: Profile → Subscription → Cancel Subscription. Web subscriptions are billed by Paddle; iOS/Android/Steam subs must be cancelled in that store. EU/UK buyers get a 14-day withdrawal refund. If support is silent, email support@geoguessr.com with subject 'Cancel Pro + 14-day withdrawal refund — [account email]'. Median reply: 1–2 days.

£5.99/motypical charge

£72/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails GeoGuessr, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@geoguessr.com — the standard route for GeoGuessr.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi GeoGuessr team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

GeoGuessr plans you can cancel

Pro
Auto-renews monthly or yearly unless cancelled before the last day of the current period. Annual billed up-front at €47.88.
£6.99/mo
Pro Elite
Auto-renews monthly or yearly. Elite adds custom avatar, flair, emotes and monthly coin loot. Cancel before renewal to stop billing.
£10.99/mo
GeoGuessr Free
Free, limited version. No billing to cancel — delete account if you want data removed.
£0.00/mo

GeoGuessr’s refund policy

GeoGuessr's default position is 'no refunds' — once you're past the EU/UK 14-day withdrawal window, they will not refund the remaining months of an annual subscription or any unused time. Cancelling simply stops the next renewal; you keep Pro access until the end of the paid period. Virtual items (coins, loot) are non-refundable once delivered. Suspended/banned accounts forfeit any refund right.

“No refunds. Except for the withdrawal right, if applicable, we do not offer a right of return (such as refunding the subscription fee or any virtual items) by reason of your dissatisfaction with the Services. As a consumer, you have the right to withdraw your purchase of a GeoGuessr Pro subscription within 14 days from the date of purchase.”
— GeoGuessr terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated GeoGuessr refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling GeoGuessr

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting your account to stop billing — Per GeoGuessr's own help-centre cancel article, if you delete the account before cancelling the subscription, billing continues — you'd then have to chase Paddle separately.
✕ Cancelling a Google Play or App Store subscription on the GeoGuessr website — Subscriptions purchased through iOS, Android or Steam are managed by that store, not by GeoGuessr's web dashboard. You must cancel in the originating store.
✕ Asking for a prorated refund on an annual plan after 14 days — Trustpilot reviewers report CS replies of 'you should have cancelled within the first 14 days' — past the withdrawal window GeoGuessr does not refund unused months.
✕ Posting on r/geoguessr or the public Canny board to request a refund — The subreddit auto-removes refund posts and Canny moderators direct users back to support — refunds are not handled via community channels.
✕ Refunding virtual items (coins, loot) after delivery — Terms state virtual-item sales are final because you 'expressly consent to immediate execution' and 'lose your right of withdrawal' on download.

How GeoGuessr will try to keep you

GeoGuessr may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pause-instead-of-cancel prompt during the cancel flow”
You say: Decline the pause. A pause keeps the card on file and resumes auto-renewal — only the explicit 'Cancel Subscription' confirmation screen stops billing.
They’ll say: “'You'll lose your streak / badges / Elite rewards' loss-aversion screen”
You say: Your account, profile and stats are preserved on the Free tier — you only lose Pro-gated modes and the Elite cosmetic perks, which return instantly if you ever resubscribe.
They’ll say: “Annual-discount offer ('save up to 45%') shown at cancel”
You say: An annual commitment locks you in for 12 months with no prorated refund after day 14. If you're already cancelling, the discount is a bigger trap, not a saving.
They’ll say: “'Contact Paddle for refund' deflection when you've already deleted the account”
You say: Cancel the subscription FIRST inside GeoGuessr, then delete the account. If billing is already with Paddle, email help@paddle.com quoting your Paddle receipt — they action refunds independently of GeoGuessr.
They’ll say: “Silence / slow first reply on ticket-based support”
You say: Steam-edition users report a 1–2 day reply window from support@geoguessr.zendesk.com once you attach the transaction ID and screenshot. Follow up at support@geoguessr.com after 3 business days citing your 14-day EU withdrawal right.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires GeoGuessr to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires GeoGuessr to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of GeoGuessr’s own policy.
Consumer Rights Act 2015
Services must be as described.
If GeoGuessr’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. GeoGuessr must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when GeoGuessr’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; GeoGuessr has ~45 days to defend.

Common questions about cancelling GeoGuessr

Log in at geoguessr.com → click your avatar → **Subscription** → **Cancel Subscription**, then follow the prompts to the confirmation screen. Keep the email receipt. Cancellation stops the **next** renewal — you keep Pro until the period ends. If you bought via iOS, Android or Steam, cancel inside that store (the website can't cancel store subs). If you've already deleted the account, email help@paddle.com because billing then sits with Paddle, GeoGuessr's payment processor.