How do I cancel my subscription in-game?

You can't cancel the Steam Edition Pass from inside the game. Steam users on the official forum confirm there's no in-game cancel button, you have to email **support@geoguessr.zendesk.com** with your Steam transaction ID and a purchase screenshot. Reported turnaround is 1 to 2 days and refunds drop into your Steam wallet. You can also raise a ticket with Steam Support in parallel, though Steam will usually tell you to contact GeoGuessr first.

Will I lose my stats, badges and streak if I cancel?

No. Cancelling Pro drops your account back to **GeoGuessr Free**, your profile, registered email, friends list, badges, past results and game history all stay intact. You lose access to Pro-gated modes (unlimited play, creator mode, private parties, ad-free) and any Elite cosmetics (avatar, flair, emotes) but they reactivate the moment you resubscribe. Only deleting the account itself wipes the data, and per GeoGuessr's help-centre, deletion does **not** stop billing.

Does GeoGuessr have a free trial?

GeoGuessr does not run a traditional countdown free trial, instead they offer **GeoGuessr Free**, a permanently limited version that lets you play the Daily Challenge and a small slice of features without paying. Paid plans (Pro at €6.99/mo and Pro Elite at €10.99/mo, or 45% off annually) auto-renew at the end of every period. There is no 7-day-trial-to-paid conversion to worry about on web; in-app store subscriptions follow the iOS/Google Play trial rules instead.

Why did GeoGuessr charge me for a yearly subscription?

Two common causes: (1) the annual plan is the default 'Most popular' option in the pricing UI and a number of Trustpilot/Steam users report clicking through thinking they bought monthly; (2) at the end of any 1-year period your subscription auto-renews for another year unless you cancel **before** the last day. If you're within 14 days of purchase, invoke the EU withdrawal right by emailing support@geoguessr.com. Outside that window, GeoGuessr's terms explicitly say there is no other right to refunds.

Can I pause my GeoGuessr subscription instead of cancelling?

GeoGuessr's cancel flow surfaces a 'pause' prompt as a retention step, but pausing keeps your payment method on file and resumes auto-renewal automatically, it's not a true off-switch. If you actually want to stop being billed, ignore the pause CTA and continue through to the final 'Cancel Subscription' confirmation screen. Your Pro access stays live until the end of the current paid period regardless of whether you pause or cancel.

How do I cancel GeoGuessr on iPhone or Android?

If you subscribed inside the app, the subscription is billed by Apple or Google, **not** GeoGuessr, and the geoguessr.com website cannot cancel it. On iOS: Settings → [your name] → Subscriptions → GeoGuessr → Cancel. On Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → GeoGuessr → Cancel. Refunds for store subscriptions go through Apple/Google's refund flows, not GeoGuessr support.

Is there a cancellation fee on GeoGuessr?

No, GeoGuessr does not charge a fee to cancel. The cost of cancelling is purely opportunity-cost: you forfeit the unused portion of your subscription period (no proration) unless you're inside the 14-day withdrawal window. There's also no minimum-term lock-in for monthly plans, but annual plans are paid up-front and only the first 14 days are refundable.

Why am I still being charged after cancelling GeoGuessr?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my GeoGuessr account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel GeoGuessr Pro Without Losing Your Streak.

Q: Does GeoGuessr charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel GeoGuessr and what to expect.

Last verified 16 Jun 2026 · data refreshes daily · sources: homepage, pricing, terms, contact, page-emails

The fastest way

Cancel GeoGuessr Pro via your account: Profile → Subscription → Cancel Subscription. Web subscriptions are billed by Paddle; iOS/Android/Steam subs must be cancelled in that store. EU/UK buyers get a 14-day withdrawal refund. If support is silent, email support@geoguessr.com with subject 'Cancel Pro + 14-day withdrawal refund, [account email]'. Median reply: 1 to 2 days.

Or let yoink do it for you.

30 seconds. AI emails GeoGuessr, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@geoguessr.com, the standard route for GeoGuessr.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi GeoGuessr team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under Directive 2011/83/EU, I'm entitled to terminate this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

GeoGuessr plans you can cancel

Pro
Auto-renews monthly or yearly unless cancelled before the last day of the current period. Annual billed up-front at €47.88.
€6.99/mo
Pro Elite
Auto-renews monthly or yearly. Elite adds custom avatar, flair, emotes and monthly coin loot. Cancel before renewal to stop billing.
€10.99/mo
GeoGuessr Free
Free, limited version. No billing to cancel, delete account if you want data removed.
€0.00/mo

GeoGuessr’s refund policy

GeoGuessr's default position is 'no refunds', once you're past the EU/UK 14-day withdrawal window, they will not refund the remaining months of an annual subscription or any unused time. Cancelling simply stops the next renewal; you keep Pro access until the end of the paid period. Virtual items (coins, loot) are non-refundable once delivered. Suspended/banned accounts forfeit any refund right.

“No refunds. Except for the withdrawal right, if applicable, we do not offer a right of return (such as refunding the subscription fee or any virtual items) by reason of your dissatisfaction with the Services. As a consumer, you have the right to withdraw your purchase of a GeoGuessr Pro subscription within 14 days from the date of purchase.”
, GeoGuessr terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated GeoGuessr refund guide , same data, but framed around the policy + escalation paths.

Does GeoGuessr charge a cancellation fee?

GeoGuessr’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling GeoGuessr

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting your account to stop billing, Per GeoGuessr's own help-centre cancel article, if you delete the account before cancelling the subscription, billing continues, you'd then have to chase Paddle separately.
✕ Cancelling a Google Play or App Store subscription on the GeoGuessr website, Subscriptions purchased through iOS, Android or Steam are managed by that store, not by GeoGuessr's web dashboard. You must cancel in the originating store.
✕ Asking for a prorated refund on an annual plan after 14 days, Trustpilot reviewers report CS replies of 'you should have cancelled within the first 14 days', past the withdrawal window GeoGuessr does not refund unused months.
✕ Posting on r/geoguessr or the public Canny board to request a refund, The subreddit auto-removes refund posts and Canny moderators direct users back to support, refunds are not handled via community channels.
✕ Refunding virtual items (coins, loot) after delivery, Terms state virtual-item sales are final because you 'expressly consent to immediate execution' and 'lose your right of withdrawal' on download.

Cancelled GeoGuessr but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from GeoGuessr, treat it as not cancelled. Email support@geoguessr.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on GeoGuessr’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if GeoGuessr charges again.

How GeoGuessr will try to keep you

GeoGuessr may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pause-instead-of-cancel prompt during the cancel flow”
You say: Decline the pause. A pause keeps the card on file and resumes auto-renewal, only the explicit 'Cancel Subscription' confirmation screen stops billing.
They’ll say: “'You'll lose your streak / badges / Elite rewards' loss-aversion screen”
You say: Your account, profile and stats are preserved on the Free tier, you only lose Pro-gated modes and the Elite cosmetic perks, which return instantly if you ever resubscribe.
They’ll say: “Annual-discount offer ('save up to 45%') shown at cancel”
You say: An annual commitment locks you in for 12 months with no prorated refund after day 14. If you're already cancelling, the discount is a bigger trap, not a saving.
They’ll say: “'Contact Paddle for refund' deflection when you've already deleted the account”
You say: Cancel the subscription FIRST inside GeoGuessr, then delete the account. If billing is already with Paddle, email help@paddle.com quoting your Paddle receipt, they action refunds independently of GeoGuessr.
They’ll say: “Silence / slow first reply on ticket-based support”
You say: Steam-edition users report a 1 to 2 day reply window from support@geoguessr.zendesk.com once you attach the transaction ID and screenshot. Follow up at support@geoguessr.com after 3 business days citing your 14-day EU withdrawal right.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. GeoGuessr must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; GeoGuessr has ~45 days to defend.

Rights in other regions (United States, United Kingdom)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires GeoGuessr to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of GeoGuessr’s own policy.
Consumer Rights Act 2015
Services must be as described.
If GeoGuessr’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your GeoGuessr account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in GeoGuessr’s account settings, email support@geoguessr.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling GeoGuessr

Log in at geoguessr.com → click your avatar → **Subscription** → **Cancel Subscription**, then follow the prompts to the confirmation screen. Keep the email receipt. Cancellation stops the **next** renewal, you keep Pro until the period ends. If you bought via iOS, Android or Steam, cancel inside that store (the website can't cancel store subs). If you've already deleted the account, email help@paddle.com because billing then sits with Paddle, GeoGuessr's payment processor.

Money-back questions (windows, pro-rata, chargebacks) are covered in the GeoGuessr refund guide. Need a human for something else entirely? The GeoGuessr contact guide lists every channel that actually answers.