How do I cancel my subscription in-game?

You can't cancel the Steam Edition Pass from inside the game. Steam users on the official forum confirm there's no in-game cancel button — you have to email **support@geoguessr.zendesk.com** with your Steam transaction ID and a purchase screenshot. Reported turnaround is 1–2 days and refunds drop into your Steam wallet. You can also raise a ticket with Steam Support in parallel, though Steam will usually tell you to contact GeoGuessr first.

I accidentally subscribed to GeoGuessr — can I get a refund?

Yes, **if you act within 14 days of purchase**. That's the EU consumer withdrawal window baked into GeoGuessr's terms, and it applies regardless of whether you 'used' Pro. Email support@geoguessr.com from the account address with subject *'14-day withdrawal — accidental subscription, refund requested'* and quote your purchase date. Do not post the request on the Canny feature-request board or subreddit — moderators remove refund posts and direct you to support anyway.

Why did GeoGuessr charge me for a yearly subscription?

Two common causes: (1) the annual plan is the default 'Most popular' option in the pricing UI and a number of Trustpilot/Steam users report clicking through thinking they bought monthly; (2) at the end of any 1-year period your subscription auto-renews for another year unless you cancel **before** the last day. If you're within 14 days of purchase, invoke the EU withdrawal right by emailing support@geoguessr.com. Outside that window, GeoGuessr's terms explicitly say there is no other right to refunds.

How do I cancel GeoGuessr on iPhone or Android?

If you subscribed inside the app, the subscription is billed by Apple or Google — **not** GeoGuessr — and the geoguessr.com website cannot cancel it. On iOS: Settings → [your name] → Subscriptions → GeoGuessr → Cancel. On Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → GeoGuessr → Cancel. Refunds for store subscriptions go through Apple/Google's refund flows, not GeoGuessr support.

What if GeoGuessr ignores my cancellation or refund request?

First, send a written follow-up to support@geoguessr.com citing your **14-day right of withdrawal** under EU consumer law (GeoGuessr AB is registered in Stockholm, so EU rules govern even if you're in the UK or US). If billing is via Paddle, email help@paddle.com — Paddle independently processes refunds on GeoGuessr's behalf. UK card payments over £100 can be claimed back via Section 75; everyone else can chargeback through their bank/PayPal as 'service not as described' if support stays silent.

Is there a cancellation fee on GeoGuessr?

No — GeoGuessr does not charge a fee to cancel. The cost of cancelling is purely opportunity-cost: you forfeit the unused portion of your subscription period (no proration) unless you're inside the 14-day withdrawal window. There's also no minimum-term lock-in for monthly plans, but annual plans are paid up-front and only the first 14 days are refundable.

Can I downgrade GeoGuessr Pro Elite to Pro instead of cancelling?

The pricing page lists Pro (€6.99/mo) and Pro Elite (€10.99/mo) as separate tiers, so a downgrade is in principle possible from the Subscription dashboard. In practice users report having to cancel Elite and resubscribe to Pro at the next renewal. Either way the change usually takes effect at the end of the current paid period — you won't get a prorated refund for the Elite premium you've already paid.

REFUND GUIDE

How to Get a GeoGuessr Refund After the 14-Day Window.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for GeoGuessr.

Last verified yesterday against GeoGuessr’s own Terms · UK, US, and EU rights covered below

The short answer

GeoGuessr's default position is 'no refunds' — once you're past the EU/UK 14-day withdrawal window, they will not refund the remaining months of an annual subscription or any unused time. Cancelling simply stops the next renewal; you keep Pro access until the end of the paid period. Virtual items (coins, loot) are non-refundable once delivered. Suspended/banned accounts forfeit any refund right.

Or let yoink chase the refund.

30 seconds to set up. yoink emails GeoGuessr, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What GeoGuessr actually says

“No refunds. Except for the withdrawal right, if applicable, we do not offer a right of return (such as refunding the subscription fee or any virtual items) by reason of your dissatisfaction with the Services. As a consumer, you have the right to withdraw your purchase of a GeoGuessr Pro subscription within 14 days from the date of purchase.”
— verbatim from GeoGuessr’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a GeoGuessr charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If GeoGuessr made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document GeoGuessr’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with GeoGuessr for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any GeoGuessr subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail GeoGuessr can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If GeoGuessr is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, GeoGuessr has ~45 days to defend. Works regardless of where GeoGuessr is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use support@geoguessr.zendesk.com — the route yoink has verified actually gets read for GeoGuessr.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi GeoGuessr team,

I'm writing to request a refund for my recent GeoGuessr subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for GeoGuessr

Only inside the **14-day right of withdrawal** from your purchase date — that's an EU/UK consumer right written into GeoGuessr's terms. Outside that window the terms state plainly: 'No refunds'. Annual plans are not prorated. Virtual items (coins, loot, Elite cosmetics) are non-refundable once delivered. Steam-edition users on Reddit/Steam forums have successfully had Steam-wallet refunds processed by emailing support@geoguessr.zendesk.com with the transaction screenshot within 1–2 days.