How do I get a refund from Gatwick parking?

Log in to 'Manage my booking' with your booking reference and email, click cancel, and the refund is issued to your original card. If the button isn't visible, email customer feedback via the contact form or call **0330 333 9268**. You must give **at least 24 hours' notice** before your entry time. If you return early or don't travel at all, Gatwick will not refund the unused portion — they'll only issue a letter for your travel-insurance claim.

Can I cancel Gatwick parking within 24 hours of arrival?

No self-service refund is available inside the 24-hour window. Gatwick's terms tell you to press the **intercom button at the barrier** on arrival to speak to the team if you need to change anything last-minute. In practice this rarely results in a refund — your best route is to invoke UK Consumer Rights Act protections in writing if the service materially failed, or claim on travel insurance if your trip was cancelled.

How do I appeal a Gatwick drop-off charge?

Drop-off charges are administered by **Times24** on Gatwick's behalf. Email your appeal, with the PCN reference and evidence, to **appeals@times24.co.uk** or call **0345 050 7080**. The PCN is £100, reduced to £60 if paid within 14 days — but appealing shouldn't cost you the discount window. Blue Badge holders are exempt but must register in advance via the drop-off portal.

What is the cancellation fee for Gatwick parking?

There is **no cancellation fee if you cancel online** through 'Manage my booking' at least 24 hours before entry. If you cancel or amend **over the phone** through the call centre, Gatwick charges a **£5 administration fee**. Non-flex and special-offer products can't be cancelled at all. If you overstay your booking, daily overstay fees apply — £15/day (Long Stay), £50/day (Short Stay), £60/day (Premium / Mid Stay), £30/day (Valet), or £80/day (Premium Mid Stay).

Can I get a refund if my flight is cancelled?

If you cancel your parking **at least 24 hours before your entry time**, you'll get a full refund regardless of why — including a cancelled flight. Once your parking window has started, Gatwick's terms say force-majeure-style events (including airlines cancelling schedules) do **not** oblige them to refund you. Your fallback is a travel-insurance claim; Gatwick will provide a supporting letter on request.

How do I change my Gatwick parking booking?

Amendments are free if made online through 'Manage my booking' at least 24 hours before your booked entry time — you'll only pay any price difference if the new booking is more expensive. Phone amendments cost £5. To update your car registration ahead of ANPR scanning, log in and edit vehicle details. If you're returning earlier than booked from a valet stay, email **earlyreturns.lgw@times24.co.uk** with your registration and booking reference.

What happens if I don't pay the Gatwick drop-off charge?

You have until **midnight the day after your visit** to pay via the PostPay portal, phone (0330 174 4503) or AutoPay. Miss that and Times24 issues a **Parking Charge Notice for £100**, reduced to **£60 if paid within 14 days**. There are no barriers or ticket machines — ANPR cameras log entry/exit — so 'I didn't know' isn't a valid defence. Appeal to appeals@times24.co.uk if the PCN was issued in error.

Gatwick parking refund how long does it take?

Gatwick doesn't publish a specific timeframe, but third-party operator APH — which handles many Gatwick bookings — says refunds are issued immediately once approved and take **3-5 working days** to show in your bank account. Reddit and MoneySavingExpert threads report similar timelines for direct Official Gatwick Parking bookings, though disruption periods have stretched refunds to 4-6 weeks.

Can I cancel Gatwick Fast Track or lounge booking?

Yes — Fast Track Security (from £6), Fast Track Passport Control (£15) and lounge bookings (from £25) all fall under the same clause 11.1: cancel through 'Manage my booking' at least **24 hours before your booked entry time** for a full refund. Inside 24 hours no refund is available, and Gatwick can suspend Fast Track access in exceptional operational circumstances without liability.

What if Gatwick ignores my refund email?

Trustpilot reviewers frequently report unanswered emails, especially on drop-off/AutoPay disputes. If you don't get a substantive reply within 14 days: (1) resubmit through the complaint form on gatwickairport.com — Gatwick's terms cap investigations at **26 days after the event**, so act fast; (2) raise a **Section 75** claim with your card issuer if you paid by credit card and the booking was £100+; (3) escalate a drop-off PCN dispute through POPLA, the independent parking appeals body.

Can I cancel Gatwick parking booked through a third party?

No — if you booked via Holiday Extras, APH, BCP, Airparks or a comparison site, Gatwick can't touch it. You must cancel with the agent you booked through, using their cancellation window (often also 24 hours, sometimes with a £9.50 fee at BCP). Check your original booking confirmation email for the correct 'Manage my booking' URL.

UNRATED TO CANCEL

How to Cancel Gatwick Airport.

Gatwick Airport typically charges £10 (one-off). Here's the fastest way to cancel and what to expect.

Last verified yesterday · data refreshes daily · 4 sources cited

The fastest way

To cancel a Gatwick Airport parking, lounge or Fast Track booking, sign in to 'Manage my booking' at gatwickairport.com or call 0330 333 9268 at least 24 hours before your entry time. Phone cancellations incur a £5 admin fee. For drop-off PCN appeals, email appeals@times24.co.uk. Refunds arrive in 3-5 working days.

£10 (one-off)typical charge

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The 4-step cancellation

Email the verified address
earlyreturns.lgw@times24.co.uk — the standard route for Gatwick Airport.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Gatwick Airport team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Gatwick Airport plans you can cancel

Short Stay Parking
Amend or cancel via 'Manage my booking' up to 24 hours before entry; phone cancellations cost £5.
Long Stay Parking
Amend or cancel via 'Manage my booking' up to 24 hours before entry; phone cancellations cost £5.
Mid Stay Parking
Pre-book only; amend or cancel via 'Manage my booking' up to 24 hours before entry.
Valet Parking
Cancel via 'Manage my booking' at least 24 hours before drop-off; use earlyreturns.lgw@times24.co.uk if returning early.
Premium Parking
Amend or cancel via 'Manage my booking' up to 24 hours before entry.
Fast Track Security
Cancel via 'Manage my booking' up to 24 hours before booked entry time.
£6.00/mo
Fast Track Passport Control
Cancel via 'Manage my booking' at least 24 hours before entry time.
£15.00/mo
Airport Lounge
Cancel at least 24 hours before your booked lounge entry time via 'Manage my booking'.
£25.00/mo
Drop-off Charge
Not a booking — a per-visit fee. Pay by midnight the day after your visit or you'll get a £100 PCN (reduced to £60 within 14 days).
£10.00/mo
Local Commuter Scheme (drop-off pass)
Annual pass for RH6 0, RH6 9 and RH11 0 postcodes — two free South Terminal drop-offs per day.
£50.00/yr

Gatwick Airport’s refund policy

Gatwick's own car parks, lounges and Fast Track products are fully refundable if you cancel at least 24 hours before your booked entry time, either through 'Manage my booking' online or by calling 0330 333 9268. Cancelling over the phone triggers a £5 admin fee — online is free. Inside the 24-hour window you generally can't get a refund, and no refund is offered if you return early or if your car breaks down. Refunds normally reach your bank in 3-5 working days.

“11.1 If you want to amend or cancel your booking or any part of it, you can do this 24 hours before the time you have booked for entry into the car park or lounge. You can do this either via the 'Manage my booking' section on our website or you can phone us on 0330 333 9268.”
— Gatwick Airport terms

1-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Gatwick Airport refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling Gatwick Airport

Based on 4 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling inside the 24-hour window before entry — Terms only allow amendment or cancellation up to 24 hours before your booked entry time; inside that window changes must be handled at the barrier intercom.
✕ Asking for a partial refund after returning early — Gatwick explicitly won't refund unused parking time — they'll only issue an insurance letter.
✕ Cancelling a 'non-flex' or special-offer product — Non-flex and special-offer parking products are excluded from the cancellation policy.
✕ Claiming a refund for a no-show or vehicle breakdown — Gatwick won't refund bookings that aren't used due to a vehicle breakdown or failure to turn up.
✕ Emailing enquiries@gatwickairport.com about a drop-off PCN — Drop-off enforcement is run by Times24 on Gatwick's behalf; PCN appeals must go to appeals@times24.co.uk.
✕ Cancelling a Local Commuter Scheme pass mid-term — Terms state GAL will not issue a refund if you cancel access to the £50/year commuter pass.
✕ Cancelling a booking made through a third-party agent directly with Gatwick — Third-party bookings (Holiday Extras, APH, BCP, etc.) must be cancelled through the agent, not Gatwick.

How Gatwick Airport will try to keep you

Gatwick Airport may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offer to move the booking to another date instead of refunding”
You say: Thanks, but I need this cancelled and refunded to my original card under clause 11.1 of your terms — please don't rebook it.
They’ll say: “Charge a £5 admin fee for phone cancellations”
You say: I'll cancel via 'Manage my booking' online to avoid the £5 phone admin fee — please confirm the online cancellation went through.
They’ll say: “Direct drop-off PCN complaints in circles between Gatwick and Times24/NCP”
You say: Per Gatwick's own FAQ and drop-off T&Cs, appeals go to appeals@times24.co.uk. I'm formally appealing there and copying dpo@gatwickairport.com so this doesn't bounce again.
They’ll say: “Reduced PCN of £60 if paid within 14 days (pay-now retention)”
You say: I'm appealing this PCN, not paying it. Please confirm the 14-day discount window is paused while my appeal is under review.
They’ll say: “Silence / no response on refund emails (reported on Trustpilot)”
You say: This is my second written request. If I don't get a substantive reply within 14 days I'll raise a Section 75 chargeback with my card issuer and file with the Retail Ombudsman.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Gatwick Airport to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Gatwick Airport to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Gatwick Airport’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Gatwick Airport’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Gatwick Airport must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Gatwick Airport’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Gatwick Airport has ~45 days to defend.

Common questions about cancelling Gatwick Airport

Yes — if it's a standard flexible product you can cancel up to **24 hours before your booked entry time** via the 'Manage my booking' section of gatwickairport.com or by calling **0330 333 9268**. Online cancellations are free; phone cancellations carry a **£5 admin fee**. Special-offer and 'non-flex' products are excluded. Refunds typically reach your bank in **3-5 working days**.