How do I cancel a FRAME order?

FRAME's help pages don't publish a formal order-cancellation window, orders route to fulfilment quickly. Your best shot is to email **clientservices@frame-store.com** immediately with your order number (starts with 3) and subject line 'Urgent, cancel order #3XXXXXXX before dispatch'. If it's already shipped, wait for delivery and use the 14-day returns window instead.

Is there a restocking fee at FRAME?

Yes, but only on **sale items**. FRAME deducts a **$12 restocking fee** from the refund total for any item purchased on sale. Full-price items are exempt. The fee is also waived if you exchange the item instead of refunding it, or if you return it in person at a FRAME store. Final Sale items cannot be returned at all.

Can I return Final Sale items to FRAME?

No. Products labelled 'Final Sale' on the product page are non-returnable and non-exchangeable per FRAME's published policy. This is disclosed on the product page before purchase, which typically makes the sale binding under most consumer laws, though EU shoppers may still have withdrawal rights under the Consumer Rights Directive for items bought online (see the EU Withdrawal Form linked in FRAME's footer).

Can I exchange instead of returning at FRAME?

FRAME's returns portal **only processes refunds**, it can't swap sizes or items. If you want a different size or a different piece, you have to place a new order and return the original separately. Exchanges are, however, honoured **in person at a FRAME store**, and the sale-item restocking fee is waived for exchanges.

Does FRAME cover duties and return shipping?

Yes. FRAME's site banner confirms **duties are covered by FRAME** with no surprise fees, and full-price returns are **free** via pre-paid label through the International Returns Center. Sale items still get the pre-paid label but the $12 restocking fee applies. The company also advertises **at-home pick-up** for returns in supported regions.

Why am I still being charged after cancelling FRAME?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my FRAME account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a FRAME Order Before It Ships.

Q: Does FRAME charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel FRAME and what to expect.

Last verified 10 Jul 2026 · data refreshes daily · sources: homepage, contact, page-emails

The fastest way

FRAME is a fashion retailer, not a subscription, there's nothing to cancel. To return an order or request a refund, start at the International Returns Center within 14 days of receipt, or email clientservices@frame-store.com with subject 'Return request, order #3XXXXXXX'. Refunds currently take up to 3 weeks after receipt.

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Cancelling a FRAME order by email

Email the verified address
clientservices@frame-store.com, yoink-verified working email for FRAME (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi FRAME team,

I'd like to cancel my recent FRAME order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

What happens to what you’ve already paid

FRAME gives you 14 days from the day you receive your order to send full-price items back for a full refund to your original payment method. Items must be unworn and in original condition. Sale items are refundable but incur a $12 restocking fee (waived for exchanges or in-store returns). Anything marked 'Final Sale' cannot be returned. Refunds are currently taking up to 3 weeks to process after your parcel arrives.

“We offer free returns and exchanges on full-price items within 14 days of your receipt date. Items must be in original, unworn condition. Returns shipped back within policy will automatically receive a full refund back to your original form of payment. Items purchased on sale are subject to a $12 restocking fee”
, FRAME terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated FRAME refund guide , same data, but framed around the policy + escalation paths.

Does FRAME charge a cancellation fee?

FRAME’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling FRAME

Based on 3 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning an online order to a FRAME physical store, Terms state online orders can only be returned via the International Returns Center; only in-store purchases are accepted at stores.
✕ Returning Final Sale items, Products labelled 'Final Sale' on the product page may not be returned or exchanged.
✕ Swapping for a different size via the returns portal, The portal only processes returns, a new order must be placed for a different size or item.
✕ Combining multiple orders in one return package, FRAME only accepts one order per return package.
✕ Returning worn or altered items, Terms require items to be in original, unworn condition; mismatched RMAs delay refunds.

Cancelled FRAME but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from FRAME, treat it as not cancelled. Email clientservices@frame-store.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on FRAME’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if FRAME charges again.

How FRAME will try to keep you

FRAME may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Restocking fee on sale items ($12 deducted from refund)”
You say: Fee is waived if you exchange instead of refund, or return in person at a FRAME store, worth the trip if you're near a location.
They’ll say: “Refund delays cited as 'higher-than-usual demand' (up to 3 weeks)”
You say: The 3-week window is FRAME's own quoted SLA. If it slips past that, email clientservices@frame-store.com quoting the RMA and delivery-confirmation date, and escalate via your card issuer's chargeback route if silence continues.
They’ll say: “'FRAME reserves the right to revoke return privileges'”
You say: This clause targets serial returners. If it's your first mismatch, ask client services to reinstate, statutory rights (UK CRA / EU CRD) override retailer discretion for faulty goods.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; FRAME has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of FRAME’s own policy.
Consumer Rights Act 2015
Services must be as described.
If FRAME’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. FRAME must honour it regardless of where they’re headquartered.

Delete your FRAME account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in FRAME’s account settings, email clientservices@frame-store.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling FRAME

No. FRAME only accepts online order returns (orders beginning with 3) through their International Returns Center. Physical stores can only process returns for items purchased in that store. If you can't visit the store in person for an in-store purchase, you can call or email the store directly to request a pre-paid return label.

Money-back questions (windows, pro-rata, chargebacks) are covered in the FRAME refund guide. Need a human for something else entirely? The FRAME contact guide lists every channel that actually answers.