When will I receive my FRAME refund?

Once your return arrives at FRAME's Returns Center, refunds go back to your original payment method. FRAME currently warns refunds are **taking up to 3 weeks** to process due to higher-than-usual demand. You'll get an email confirmation the moment the refund is issued. In-person returns at a FRAME store are refunded **immediately** upon receipt — the fastest route if you live near a location.

Is there a restocking fee at FRAME?

Yes — but only on **sale items**. FRAME deducts a **$12 restocking fee** from the refund total for any item purchased on sale. Full-price items are exempt. The fee is also waived if you exchange the item instead of refunding it, or if you return it in person at a FRAME store. Final Sale items cannot be returned at all.

How long does FRAME take to refund?

FRAME's own returns page states refunds are **currently taking up to 3 weeks** to process once your return package is received, blaming higher-than-usual demand. If items you send back don't exactly match the RMA, expect a further delay. In-person store returns are refunded immediately. If you pass the 3-week mark with no update, email clientservices@frame-store.com quoting your RMA number.

Can I exchange instead of returning at FRAME?

FRAME's returns portal **only processes refunds** — it can't swap sizes or items. If you want a different size or a different piece, you have to place a new order and return the original separately. Exchanges are, however, honoured **in person at a FRAME store**, and the sale-item restocking fee is waived for exchanges.

What if FRAME ignores my refund request?

First, resend to **clientservices@frame-store.com** with the original RMA number, delivery-confirmation screenshot and the 3-week SLA quoted from FRAME's own returns page. If silence continues, UK buyers can raise a **Section 75** claim (credit card) or **chargeback** (debit card) with their bank; EU buyers can invoke the Consumer Rights Directive 14-day withdrawal window; US buyers can file a card-network chargeback for non-delivery of refund.

Does FRAME cover duties and return shipping?

Yes. FRAME's site banner confirms **duties are covered by FRAME** with no surprise fees, and full-price returns are **free** via pre-paid label through the International Returns Center. Sale items still get the pre-paid label but the $12 restocking fee applies. The company also advertises **at-home pick-up** for returns in supported regions.

REFUND GUIDE

How to Get a FRAME Refund in 14 Days.

Inside 14 days you have a statutory cancellation right in most jurisdictions (UK CCR, EU Directive 2011/83, US state auto-renewal laws). Outside it, you've still got tools — a clear email, a card-issuer chargeback, the lot. Here's the playbook for FRAME.

Last verified today against FRAME’s own Terms · UK, US, and EU rights covered below

The short answer

FRAME gives you 14 days from the day you receive your order to send full-price items back for a full refund to your original payment method. Items must be unworn and in original condition. Sale items are refundable but incur a $12 restocking fee (waived for exchanges or in-store returns). Anything marked 'Final Sale' cannot be returned. Refunds are currently taking up to 3 weeks to process after your parcel arrives.

Or let yoink chase the refund.

30 seconds to set up. yoink emails FRAME, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What FRAME actually says

“We offer free returns and exchanges on full-price items within 14 days of your receipt date. Items must be in original, unworn condition. Returns shipped back within policy will automatically receive a full refund back to your original form of payment. Items purchased on sale are subject to a $12 restocking fee”
— verbatim from FRAME’s terms

14-day cancellation windowPro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

What you can claim, by region

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a FRAME charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If FRAME made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.
FTC enforcement actions
FTC has won refunds against subscription dark-patterns.
The FTC has secured $100M+ in refunds from companies running dark-pattern cancel flows (Amazon Prime, Vonage). Document FRAME’s flow, file at reportfraud.ftc.gov.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with FRAME for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any FRAME subscription, you’re entitled to a full refund of any payment taken — no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail FRAME can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If FRAME is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described” — your bank initiates, FRAME has ~45 days to defend. Works regardless of where FRAME is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described” — applies to subscription services that didn’t deliver. Resolution typically within 20 days.

The 4-step refund email

Email the right address
Use clientservices@frame-store.com — the route yoink has verified actually gets read for FRAME.
Use a clear subject line
Subject: Refund Request — [your account email]

Send this body

Hi FRAME team,

I'm writing to request a refund for my recent FRAME subscription charge.

Under applicable consumer-protection law (the UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or US state auto-renewal laws — whichever applies in my jurisdiction), I'm exercising my right to cancel and to recover the payment in full. Please confirm by reply that the cancellation has taken effect and that the refund will be processed to my original payment method.

If your policy allows a pro-rata refund for any unused service, I'd appreciate that being applied here.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, see “If they refuse” below — Section 75 is the next stop.

Refund FAQ for FRAME

FRAME offers **free returns and exchanges on full-price items within 14 days** of your receipt date. Items must be unworn and in original condition. Sale items are returnable but a **$12 restocking fee** is deducted from your refund (waived for exchanges or in-store returns). Items marked **Final Sale** cannot be returned. Start at the International Returns Center using the order number beginning with 3 from your confirmation email.