What happens if I want to cancel my subscription?

eZhire's subscription page says you need to **contact eZhire support** and that the rules depend on your plan. Email **connect@ezhire.life** with your booking ID and the date you want to return the car, and ask for collection in the app at least 3 hours ahead. Expect early return pricing: a subscription returned within 1-3 months is charged at regular monthly, weekly or daily rates. Longer plans are charged at the next-shorter tenure rate. All discounts are cancelled, and extra-kilometre and early termination charges can apply.

What is early return and how does it affect your rental contract rates?

An early return means handing the car back before your booking ends. eZhire **re-prices** the rental instead of refunding the unused days pro rata. Its Saudi FAQ explains that monthly bookings returned more than 7 days early move to the weekly rate, and weekly bookings returned before day 7 move to the daily rate. UAE subscriptions drop to the next-shorter tenure rate. **All discounts are cancelled.** Before you return early, ask eZhire to put the recalculated amount in writing so you know what you'll get back.

Will I be charged if I return the car later than delivery/self pickup time?

Yes. eZhire's FAQ says collection or self-return must be **requested in the app at least 3 hours before your return time**. Its Saudi FAQ says returning after the delivery or pickup time costs an extra day, and reviewers report the same. To avoid it, set your collection request well ahead and screenshot the request time. If you're charged an extra day even though you asked on time, email **connect@ezhire.life** with the booking ID and your screenshot.

How do I contact customer support?

eZhire sends customers to the **in-app chat** first, and its homepage advertises 24/7 support. For anything about money, use email: eZhire's own replies to reviews tell customers to write to **connect@ezhire.life** with their booking ID. The UAE phone line is **+971 4 459 4600**. eZhire also lists numbers for Bahrain, Kuwait, Qatar, Oman and Pakistan. App reviews say the chat sometimes freezes, so email gives you a better paper trail.

Is Ezhire Rent a Car Reliable?

Reviews are mixed. People like the no-deposit, delivered-to-your-door model. Trustpilot's summary notes many negative experiences with **refunds, unexpected charges and slow resolution**. Common complaints include extra charges added to the card after the rental (Salik tolls, fuel, damage), refunds put into wallet credit, and cases closed without a fix. To protect yourself, photograph the car at delivery and collection, request collection in the app 3+ hours early, and keep all disputes in email to **connect@ezhire.life**.

Can I extend my order?

Yes, you can extend in the app with no calls or visits. eZhire's FAQ says you must extend **at least 3 hours before your rental ends**. Extending is usually cheaper than ending the rental and making a new booking, and it avoids the extra-day charge for returning late. Keep in mind that any charge you agree to by extending is not refunded pro rata if you then return the car early.

Why am I still being charged after cancelling eZhire?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my eZhire account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel eZhire Before the Car Is Dispatched.

Q: Does eZhire charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel eZhire and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

Cancel an eZhire booking in the app before the car is dispatched and you pay no fee. For subscriptions or disputes, email connect@ezhire.life with the subject 'Cancellation request, Booking ID [number]'. Card refunds take 7-10 working days. If you cancel when the car is delivered, you pay the delivery fee plus one day's rental.

Or let yoink do it for you.

30 seconds. AI emails eZhire, handles retention, chases the refund. You approve once, then sleep.

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Every way to cancel eZhire

Phone: Call +971 4 459 4600 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email connect@ezhire.life with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Cancellation is free only before the car is dispatched (eZhire's terms mention at least 3 hours' notice before handover). If you cancel when the car arrives, you pay the delivery fee plus 1 day's rental. Collection or self-return must be requested in the app at least 3 hours before the return time, or an extra day is charged. Rental cancellations are done in the eZhire app. Subscriptions are cancelled through support (connect@ezhire.life).

The 4-step cancellation

Email the verified address
connect@ezhire.life, the standard route for eZhire.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi eZhire team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

eZhire plans you can cancel

eZ Flex (Daily)
eZhire's FAQ says you can cancel free in the app until the car is dispatched. Older terms say that if you cancel when the car arrives, you pay the delivery fee plus a 1-day rental. Late returns are charged an extra day.
eZ Flex (Weekly)
Free to cancel before dispatch. If you return the car early, you are charged the higher daily rate for the days you used, and any discounts are cancelled.
eZ Flex (Monthly)
AED 1,599 is the advertised starting price (Mitsubishi Attrage). Prices vary by car and season. If you return the car early, the rate drops to the weekly or daily tier and any discounts are cancelled. Collection must be requested in the app at least 3 hours before the return time.
AED 1599.00/mo
eZ Subscription (3 months or more)
To cancel, contact eZhire support (connect@ezhire.life or in-app chat). If you return the car early, you are charged the next-shorter tenure rate (for example, a 10-12 month booking is charged at the 7-9 month rate). You may also pay extra-kilometre charges and an early termination fee.
eZ Chauffeur (Car with Driver)
eZhire's FAQ says there is no cancellation fee before dispatch. Once the driver is on the way, the fee applies.
Subscribe to Own (own it in 3 years)

What happens to what you’ve already paid

Car rental bookings (eZ Flex, chauffeur): cancel before the car is dispatched (eZhire's terms ask for at least 3 hours' notice before handover) and you get a full refund within 7-10 working days. If you cancel when the car arrives, you lose the delivery fee and one day's rental. Early returns on rentals and subscriptions get no pro-rata refund: the price is recalculated at the higher shorter-term rate and discounts are cancelled. Charges after the rental ends (fines, Salik tolls, fuel, damage) go on your card and have to be disputed one by one. Refunds over AED 20 can go back to your original card; smaller amounts go only to the eZhire wallet.

“Refund TAT (Turn around time) is 7-10 working days in case of any disputes or cancellations after confirmation.”
, eZhire terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated eZhire refund guide , same data, but framed around the policy + escalation paths.

Does eZhire charge a cancellation fee?

eZhire’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling eZhire

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Returning the car early and expecting a refund for the unused days, eZhire's terms recalculate early returns at the higher daily, weekly or shorter-tenure rate and cancel all discounts. Subscriptions can also get extra-kilometre charges and an early termination fee.
✕ Cancelling when the driver arrives with the car, eZhire's terms say that if you cancel when you receive the car, you pay the delivery fee plus one day's rental. Free cancellation ends once the car is dispatched.
✕ Accepting wallet credit for a refund, Reviewers say refunds were put in the eZhire wallet and could not be moved to a bank account. Only amounts under AED 20 have to go to the wallet. Anything larger can go back to the original card.
✕ Relying only on in-app chat for refund disputes, App reviews say the chat sometimes freezes or never loads, and agents promise to look into it without following up. eZhire's own Trustpilot replies tell customers to email connect@ezhire.life with their booking ID.
✕ Asking for the car to be collected at the last minute, Collection or self-return has to be requested in the app at least 3 hours before the return time. If not, eZhire charges an extra day.
✕ Letting eZhire pass a vehicle problem to its fleet partner, eZhire's terms say it is not responsible for disputes between customers and the partner companies that own the cars. Reviewers say this leads to being bounced back and forth unless you hold eZhire to the payment it took.

Cancelled eZhire but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from eZhire, treat it as not cancelled. Email connect@ezhire.life referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on eZhire’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if eZhire charges again.

How eZhire will try to keep you

eZhire may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Stalling with replies like 'we are checking' and promised refunds that never arrive (reported in App Store and Trustpilot reviews)”
You say: Please confirm in writing the refund amount and the date it will be processed for Booking ID [number]. Your terms set a refund turnaround of 7-10 working days for cancellations after confirmation, and that time has passed.
They’ll say: “Putting refunds into eZhire wallet credit instead of back on the card”
You say: Your terms say amounts above AED 20 can be refunded to the original payment method. Please refund AED [amount] to the card I paid with, not to my eZhire wallet.
They’ll say: “Offering a replacement car or a showroom swap instead of a refund (reported on Trustpilot)”
You say: I don't accept a replacement vehicle. Please cancel Booking ID [number] and give me a full refund to my original payment method.
They’ll say: “Blaming the fleet partner for vehicle or delivery problems”
You say: I booked and paid through eZhire, and eZhire took my payment. Please handle the refund directly instead of sending me to the partner company.
They’ll say: “Charging extra items to the card on file after the rental ends (Salik tolls, fuel, damage, fines), sometimes without receipts (reported on Trustpilot and DubaiReview)”
You say: Please send an itemised invoice with evidence for each charge on Booking ID [number]. Until you do, I dispute these charges and will ask my card issuer to reverse anything you can't support.
They’ll say: “Closing complaint cases without solving them (reported on Trustpilot)”
You say: This case is not resolved. Please reopen it and reply in writing to connect@ezhire.life. One Trustpilot reviewer said their refund was sped up only after they reported the matter to Dubai Police.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; eZhire has ~45 days to defend.

Delete your eZhire account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in eZhire’s account settings, email connect@ezhire.life with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under data-protection law in most jurisdictions. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling eZhire

Not if you cancel **before the car is dispatched**. eZhire's FAQ says there are no cancellation fees until then. Once the driver is on the way, the fee applies. eZhire's terms also say that if you cancel when the car is delivered, you pay the **delivery fee plus one day's rental**. Cancel in the app as early as you can (the terms mention at least 3 hours' notice before handover), and keep a screenshot of the confirmation. If the fee is charged anyway, email **connect@ezhire.life** with your booking ID and ask for it back.

Money-back questions (windows, pro-rata, chargebacks) are covered in the eZhire refund guide. Need a human for something else entirely? The eZhire contact guide lists every channel that actually answers.