What happens if I want to cancel my subscription?

eZhire's subscription page says you need to **contact eZhire support** and that the rules depend on your plan. Email **connect@ezhire.life** with your booking ID and the date you want to return the car, and ask for collection in the app at least 3 hours ahead. Expect early return pricing: a subscription returned within 1-3 months is charged at regular monthly, weekly or daily rates. Longer plans are charged at the next-shorter tenure rate. All discounts are cancelled, and extra-kilometre and early termination charges can apply.

WHAT ARE YOUR REFUND AND CANCELLATIONS POLICY?

eZhire's FAQ says cancellation is free **until the car is dispatched** and refunds go to your **original payment method**. eZhire's UAE terms give a refund turnaround of **7-10 working days** for disputes or cancellations after confirmation. Refunds of AED 20 (about US$5) or less go only to your eZhire wallet. Larger amounts can go back to your card. Early returns are not refunded pro rata: eZhire recalculates the price at a higher rate and cancels any discounts.

What is early return and how does it affect your rental contract rates?

An early return means handing the car back before your booking ends. eZhire **re-prices** the rental instead of refunding the unused days pro rata. Its Saudi FAQ explains that monthly bookings returned more than 7 days early move to the weekly rate, and weekly bookings returned before day 7 move to the daily rate. UAE subscriptions drop to the next-shorter tenure rate. **All discounts are cancelled.** Before you return early, ask eZhire to put the recalculated amount in writing so you know what you'll get back.

Will I be charged if I return the car later than delivery/self pickup time?

Yes. eZhire's FAQ says collection or self-return must be **requested in the app at least 3 hours before your return time**. Its Saudi FAQ says returning after the delivery or pickup time costs an extra day, and reviewers report the same. To avoid it, set your collection request well ahead and screenshot the request time. If you're charged an extra day even though you asked on time, email **connect@ezhire.life** with the booking ID and your screenshot.

How long does an eZhire refund take?

eZhire's terms set a refund turnaround of **7-10 working days** for disputes or cancellations after confirmation. Trustpilot replies from eZhire mention card refunds reaching the account within **3-7 business days** after processing. If 10 working days have passed with nothing, email **connect@ezhire.life** with your booking ID, the amount and the date you were promised, and ask for a transaction reference. Reviewers say refunds stall without written follow-up, so keep everything in email rather than chat.

Can I get my eZhire wallet balance refunded to my card?

It depends on the amount. eZhire's terms say amounts **above AED 20 (US$5)** can be refunded to the original payment method and/or the wallet. Amounts of AED 20 or less go **only to the eZhire wallet**. Reviewers say wallet credit couldn't be moved to a bank account, so if you're owed more than AED 20, say clearly that you want it refunded to your card, not the wallet. Put this request in writing to **connect@ezhire.life**.

How do I contact customer support?

eZhire sends customers to the **in-app chat** first, and its homepage advertises 24/7 support. For anything about money, use email: eZhire's own replies to reviews tell customers to write to **connect@ezhire.life** with their booking ID. The UAE phone line is **+971 4 459 4600**. eZhire also lists numbers for Bahrain, Kuwait, Qatar, Oman and Pakistan. App reviews say the chat sometimes freezes, so email gives you a better paper trail.

Is Ezhire Rent a Car Reliable?

Reviews are mixed. People like the no-deposit, delivered-to-your-door model. Trustpilot's summary notes many negative experiences with **refunds, unexpected charges and slow resolution**. Common complaints include extra charges added to the card after the rental (Salik tolls, fuel, damage), refunds put into wallet credit, and cases closed without a fix. To protect yourself, photograph the car at delivery and collection, request collection in the app 3+ hours early, and keep all disputes in email to **connect@ezhire.life**.

Can I extend my order?

Yes, you can extend in the app with no calls or visits. eZhire's FAQ says you must extend **at least 3 hours before your rental ends**. Extending is usually cheaper than ending the rental and making a new booking, and it avoids the extra-day charge for returning late. Keep in mind that any charge you agree to by extending is not refunded pro rata if you then return the car early.

What if eZhire ignores my refund request?

First, email **connect@ezhire.life** with your booking ID, the amount and a deadline, and point to the 7-10 working day refund turnaround in eZhire's terms. Ask for any refund over AED 20 to go back to your card. If there's no reply, raise a dispute with your card issuer and include your emails as evidence. UK credit card holders may also be able to claim under Section 75. One Trustpilot reviewer said reporting the matter to Dubai Police got eZhire to speed up their refund.

REFUND GUIDE

How to Get an eZhire Refund to Your Card.

Here's what eZhire actually owes you, what their policy quietly says, and how to escalate if they ignore the request.

Last verified today against eZhire’s own Terms · UK, US, and EU rights covered below

The short answer

Car rental bookings (eZ Flex, chauffeur): cancel before the car is dispatched (eZhire's terms ask for at least 3 hours' notice before handover) and you get a full refund within 7-10 working days. If you cancel when the car arrives, you lose the delivery fee and one day's rental. Early returns on rentals and subscriptions get no pro-rata refund: the price is recalculated at the higher shorter-term rate and discounts are cancelled. Charges after the rental ends (fines, Salik tolls, fuel, damage) go on your card and have to be disputed one by one. Refunds over AED 20 can go back to your original card; smaller amounts go only to the eZhire wallet.

Or let yoink chase the refund.

30 seconds to set up. yoink emails eZhire, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What eZhire actually says

“Refund TAT (Turn around time) is 7-10 working days in case of any disputes or cancellations after confirmation.”
, verbatim from eZhire’s terms

Pro-rata refund: noStatutory cooling-off: 14 days in UK + EU on new subs

How long does a eZhire refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, eZhire has ~45 days to defend. Works regardless of where eZhire is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom, European Union)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a eZhire charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with eZhire for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail eZhire can’t ignore.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If eZhire is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The 4-step refund email

Email the right address
Use connect@ezhire.life, the route yoink has verified actually gets read for eZhire.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi eZhire team,

I'm requesting a refund of the recent charge on my subscription, account [your account email].

I'm exercising my statutory right under the consumer-protection law of my jurisdiction to cancel by written notice. Please confirm by reply that the refund will be processed to my original payment method.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for eZhire

Not if you cancel **before the car is dispatched**. eZhire's FAQ says there are no cancellation fees until then. Once the driver is on the way, the fee applies. eZhire's terms also say that if you cancel when the car is delivered, you pay the **delivery fee plus one day's rental**. Cancel in the app as early as you can (the terms mention at least 3 hours' notice before handover), and keep a screenshot of the confirmation. If the fee is charged anyway, email **connect@ezhire.life** with your booking ID and ask for it back.