How to Cancel an epaslaugos.lt Service Request.

Every way to cancel epaslaugos.lt

• Phone: Call +370 5 259 5581 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
• Email: epaslaugos.lt doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: No billing cycle. To withdraw a service application, contact the institution that provides it, ideally before it makes a decision. State-fee refunds need that institution's certificate filed with VMI form FR0781.

Cancelling a epaslaugos.lt order by email

epaslaugos.lt won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

1. Email the verified address

   viisp@vssa.lt, the standard route for epaslaugos.lt.

2. Use a precise subject

   Subject: Cancellation Request, [your account email]

3. Send this template

   Hi epaslaugos.lt team,
   
   I'd like to cancel my recent epaslaugos.lt order (reference [order number], placed on [date]) under the account [your account email].
   
   Please confirm the cancellation by reply and process the refund to my original payment method.
   
   Best,
   [your name]

4. Wait for confirmation

   Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

epaslaugos.lt plans you can cancel

• Elektroniniai valdžios vartai portal account

  This is a state portal run by Valstybės skaitmeninių sprendimų agentūra (VSSA), not a subscription product. The sources show no recurring charge or plan tiers. Individual public services ordered through the portal are provided by separate state or municipal institutions, and those institutions handle withdrawals.

What happens to what you’ve already paid

epaslaugos.lt has no subscription or membership fees, so no subscription refund applies. State fees (valstybės rinkliava) paid for a specific public service through the portal are refunded by Lithuania's tax office (VMI), not by the portal. You file form FR0781 in Mano VMI and attach a certificate from the institution that provided the service, stating why the fee should be refunded. Court stamp duty (žyminis mokestis) works the same way through FR0781 but needs a final court ruling, and other service-specific payments should be raised first with the institution that provided the service.

“Mokesčių mokėtojas, pageidaujantis susigrąžinti valstybės rinkliavos mokesčio permoką, turi pateikti institucijos, suteikusios paslaugą, pažymą, kurioje turi būti nurodytos valstybės rinkliavos grąžinimo priežastys.”

, epaslaugos.lt terms

Asking specifically for money back, not just a cancellation? See the dedicated epaslaugos.lt refund guide , same data, but framed around the policy + escalation paths.

Does epaslaugos.lt charge a cancellation fee?

We found no cancellation fee in epaslaugos.lt’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling epaslaugos.lt

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

• ✕ Asking the VIISP / epaslaugos.lt helpdesk to cancel or refund a specific service, The portal's own contact page says VIISP gives no advice about the services themselves. Questions about an order's status, decisions or withdrawal must go to the institution that provides the service.
• ✕ Looking for a cancel or help page on spp.epaslaugos.lt, The guessed URLs /support/cancel, /help/cancel and /help/cancellation all return 404. There is no subscription cancellation flow.
• ✕ Asking the portal itself to refund a state fee, State-fee overpayments are refunded by VMI through an FR0781 request backed by a certificate from the institution that provided the service. The portal operator does not issue refunds.

Cancelled epaslaugos.lt but still being charged?

Three common reasons, in order of likelihood:

• The cancellation didn’t actually complete. If you never received a written confirmation from epaslaugos.lt, treat it as not cancelled. Email viisp@vssa.lt referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
• You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on epaslaugos.lt’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
• Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if epaslaugos.lt charges again.

How epaslaugos.lt will try to keep you

epaslaugos.lt may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

• They’ll say: “Sending you somewhere else: the helpdesk says it does not advise on individual services”

  You say: Skip the portal helpdesk for anything about a specific order. Open the service description, go to its “Kontaktai” section, and email that institution directly. Name the service, the order or application number and the date, and ask them to withdraw the order or issue a fee-refund certificate.

• They’ll say: “Paperwork hurdle: VMI won't refund a state fee without a certificate from the institution”

  You say: Ask the institution that provided the service for a written certificate (pažyma) stating why the state fee should be refunded. Then file FR0781 in Mano VMI with the certificate and proof of payment attached. For court fees, attach the final court ruling instead.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Delete your epaslaugos.lt account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in epaslaugos.lt’s account settings, email viisp@vssa.lt with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling epaslaugos.lt

Money-back questions (windows, pro-rata, chargebacks) are covered in the epaslaugos.lt refund guide. Need a human for something else entirely? The epaslaugos.lt contact guide lists every channel that actually answers.

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