Can I get a refund of a state fee paid through epaslaugos.lt?

Yes, if the fee was overpaid or the service wasn't provided. Refunds go through Lithuania's tax office (VMI), not the portal. Submit form **FR0781** in Mano VMI, by post or in person, with a **certificate from the institution that provided the service** stating why the fee should be refunded, plus proof of payment. No fixed refund window is published.

How do I get back court stamp duty (žyminis mokestis)?

Court stamp duty is refunded by VMI on the basis of a court ruling. File form **FR0781** through Mano VMI on vmi.lt with the final court ruling ordering the refund attached. If you can't file online, you can submit it at any county tax office customer service unit. The epaslaugos.lt helpdesk can't process this for you.

Is there a cancellation fee on epaslaugos.lt?

No cancellation fee is published, and there is no subscription to cancel. Whether you can get back a fee for a service you withdraw depends on the institution that provides it. State-fee refunds go through VMI form FR0781 with that institution's certificate, so ask the institution for the certificate when you withdraw.

REFUND GUIDE

How to Get an epaslaugos.lt State Fee Refund.

epaslaugos.lt refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified today against epaslaugos.lt’s own Terms · UK, US, and EU rights covered below

The short answer

epaslaugos.lt has no subscription or membership fees, so no subscription refund applies. State fees (valstybės rinkliava) paid for a specific public service through the portal are refunded by Lithuania's tax office (VMI), not by the portal. You file form FR0781 in Mano VMI and attach a certificate from the institution that provided the service, stating why the fee should be refunded. Court stamp duty (žyminis mokestis) works the same way through FR0781 but needs a final court ruling, and other service-specific payments should be raised first with the institution that provided the service.

Or let yoink chase the refund.

30 seconds to set up. yoink emails epaslaugos.lt, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What epaslaugos.lt actually says

“Mokesčių mokėtojas, pageidaujantis susigrąžinti valstybės rinkliavos mokesčio permoką, turi pateikti institucijos, suteikusios paslaugą, pažymą, kurioje turi būti nurodytos valstybės rinkliavos grąžinimo priežastys.”
, verbatim from epaslaugos.lt’s terms

How long does a epaslaugos.lt refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If epaslaugos.lt is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, epaslaugos.lt has ~45 days to defend. Works regardless of where epaslaugos.lt is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a epaslaugos.lt charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail epaslaugos.lt can’t ignore.

The epaslaugos.lt refund email

Email the right address
Use viisp@vssa.lt, the route yoink has verified actually gets read for epaslaugos.lt.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi epaslaugos.lt team,

I'm requesting a refund for my epaslaugos.lt order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for epaslaugos.lt

The sources show no subscription or recurring charge. epaslaugos.lt (Elektroniniai valdžios vartai) is Lithuania's state e-government gateway, run by the State Digital Solutions Agency (VSSA). The only payments are one-off state fees or charges for particular public services, paid through the VIISP payment service when you order them. If you see a recurring charge labelled with this name, it is probably not from the portal. Check with your bank.

Cancelling rather than claiming money back? See the epaslaugos.lt cancellation guide. For every other support channel, the epaslaugos.lt contact guide.