Does Emrald Studio have a free trial?

Yes. Every Emrald AI plan (Basic, Creator, Studio Pro) starts with a **3-day free trial, then billed monthly — cancel anytime**, per the pricing page. The trial auto-converts to a paid month if you don't cancel before day 3, so set a reminder for hour 71. Cancelling inside the trial keeps access until the trial's last day and blocks the upcoming charge.

Can I get a refund from Emrald Studio?

Emrald's public pages don't publish a fixed refund window for subscription charges — refunds are handled case-by-case by emailing **contact@emraldstudio.com**. Realistic wins: an accidental renewal you cancel the same day, an unused month after the trial, or a duplicate charge. UK/EU shoppers have additional statutory rights (see the regional block below). Preset shop downloads that have already been accessed are generally treated as consumed digital goods.

How do I cancel before the 3-day trial ends?

Open **Mon compte → Paiement → Gérer mon abonnement** any time before your trial's third day and hit cancel in the Stripe portal — you'll keep access until the trial expires and won't be charged. Don't wait until the last hour: Stripe processes the renewal at the exact minute you subscribed, and time-zone drift catches people out. If you can't reach the portal, email contact@emraldstudio.com the same day.

Will I lose my voice models and covers if I cancel?

Cancelling the Emrald AI subscription stops future credits and paid features like voice-model training, GPU priority and lossless export. Your uploaded RVC voices, cover history in **Mes Covers**, and any presets bought from the shop (which use a separate one-off licence) stay in your account library — Emrald explicitly lets you 're-télécharge n'importe quelle version à tout moment' for purchased presets. Community voice models remain browsable.

Can I pause my Emrald Studio subscription instead of cancelling?

There is no public 'pause' option in Emrald's account panel — only Voir les plans (change plan) and Gérer mon abonnement (cancel via Stripe). If you want a break, either downgrade to a cheaper tier via 'Voir les plans' or cancel outright; you can re-subscribe later without losing your library, since presets and RVC models are tied to the account, not the plan.

Do preset purchases from the Emrald shop auto-renew?

No. The vocal-chain presets sold in the shop (e.g. 'The Travis Scott preset', 'The Playboi Carti preset') are one-off purchases with a personal commercial licence — 'Unlimited songs, unlimited releases.' Only the Emrald AI plans (Basic / Creator / Studio Pro) run on the monthly Stripe subscription that auto-renews. Cancelling the AI plan does not remove access to presets you've already bought.

What if Emrald Studio doesn't reply to my cancellation email?

Emrald advertises a 24-business-hour response window. If day 2 passes with no reply: (1) cancel yourself in the Stripe portal via **Gérer mon abonnement** so no more charges land; (2) re-send with subject 'Second request — cancel & refund [subscription ID]'; (3) if a charge has already been taken and refund is refused, dispute it with your card issuer as a subscription you cancelled. UK Section 75 and EU chargeback rights apply if you paid by credit card.

Can I cancel Emrald Studio via the app or only the website?

Emrald Studio is currently a web app — the desktop **Studio Pro** application is marked 'Bientôt disponible' (coming soon). All cancellations happen on emraldstudio.com through **Mon compte → Paiement → Gérer mon abonnement**, which redirects to Stripe's secure customer portal. There is no App Store or Play Store billing to unwind, so you don't need to cancel via Apple/Google.

How do I downgrade my Emrald plan instead of cancelling?

From **Mon compte → Paiement**, click **Voir les plans** — this lets you switch between Basic (100 credits), Creator (250 credits) and Studio Pro (500 credits) at the next billing cycle. Downgrading is a good middle ground if you still need occasional voice-cloning credits but don't want the Studio Pro GPU priority queue. Confirm the change is scheduled for the next period so you don't lose current-month credits.

Is Emrald Studio legit / safe to subscribe to?

Emrald Studio is a small independent producer-tools brand (their homepage cites 12K+ presets sold, 2.3K producers, 4.9★ average rating). Payments run through Stripe, which handles the card details — Emrald never sees your PAN. There isn't yet a Trustpilot page or wide Reddit footprint, so due-diligence-wise: keep the 3-day trial confirmation email, screenshot the cancel step, and pay by credit card so Section 75 (UK) or chargeback (US/EU) is available if a dispute arises.

Was I charged after cancelling my Emrald AI subscription?

If Emrald billed you after you clicked cancel, the most likely cause is that the cancellation was scheduled for the end of the period (Stripe's default) and a queued renewal hit first, or the cancel step in the Stripe portal wasn't confirmed. Check **Factures abonnement** in your account for the exact invoice, then email contact@emraldstudio.com with the invoice PDF and a screenshot of your cancel confirmation asking for a refund of that single cycle.

UNRATED TO CANCEL

How to Cancel Emrald Studio Before the 3-Day Trial.

Emrald Studio typically charges £24.99 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 5 sources cited

The fastest way

Cancel Emrald Studio by signing in and clicking 'Gérer mon abonnement' (Manage subscription) under Paiement in Mon compte, which opens Stripe's portal. For refunds after the 3-day free trial, email contact@emraldstudio.com with subject 'Cancellation & refund request — [account email]'. Replies usually arrive within 24 business hours.

£24.99 (one-off)typical charge

Or let yoink do it for you.

30 seconds. AI emails Emrald Studio, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
contact@emraldstudio.com — yoink-verified working email for Emrald Studio (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi Emrald Studio team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Emrald Studio plans you can cancel

Basic
3-day free trial, then billed monthly — cancel anytime via Stripe portal.
Creator
3-day free trial, then billed monthly — cancel anytime via Stripe portal.
Studio Pro
3-day free trial, then billed monthly — cancel anytime via Stripe portal.

What doesn’t work for cancelling Emrald Studio

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the Emrald Studio account without cancelling the Stripe subscription first — Account deletion doesn't stop Stripe from re-billing; the subscription must be ended through 'Gérer mon abonnement' or the customer portal.
✕ Uninstalling / stopping use of Emrald AI in the browser — It's a cloud service billed via Stripe on a monthly schedule — non-use doesn't halt billing.
✕ Asking for a refund on used shop preset downloads — Preset chains are digital goods with a personal licence granted at download; once accessed, refunds are unlikely outside a defect claim.

How Emrald Studio will try to keep you

Emrald Studio may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a downgrade from Studio Pro / Creator to Basic instead of full cancellation”
You say: Say clearly: 'Please cancel the subscription in full effective at the end of the current billing period — I am not looking to downgrade.'
They’ll say: “Pointing to remaining monthly credits (100 / 250 / 500) as a reason to stay”
You say: Reply: 'I understand credits don't roll over. I still want to cancel — please confirm no further charges will be taken after the current period.'
They’ll say: “Slow first-line response (Emrald advertises 'Réponse sous 24 h (jours ouvrés)' — i.e. business days only)”
You say: Send one clear email to contact@emraldstudio.com with your account email, order/subscription ID and the words 'cancel and refund request'; if no reply in 48 business hours, escalate via the Stripe customer portal and your card issuer.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Emrald Studio to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires Emrald Studio to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Emrald Studio’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Emrald Studio’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Emrald Studio must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when Emrald Studio’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Emrald Studio has ~45 days to defend.

Common questions about cancelling Emrald Studio

Log in at emraldstudio.com, open **Mon compte → Paiement**, and click **Gérer mon abonnement** — this opens a Stripe-hosted portal where you can cancel immediately. Access stays active until the end of the current billing period. If the button doesn't load or you signed up via a promo link, email **contact@emraldstudio.com** from your account address asking them to cancel on your behalf; Emrald advertises a response within 24 business hours.