Is there a cancellation fee?

No cancellation fee is advertised on the EK BAKERY site. However, because cakes are baked to order, late cancellations (within 24 to 48 hours of your delivery slot) may not be refundable because the ingredients and labour have already been committed. Cancel as far ahead as possible by emailing orders@ekbakery.co.uk to avoid losing the full order value.

Does EK BAKERY have a subscription?

No. EK BAKERY sells one-off cakes, brownie boxes, gift cards, corporate orders and workshops, there is no recurring subscription plan listed on ekbakery.co.uk. If you're seeing a recurring charge from 'EK Bakery' on your statement, contact orders@ekbakery.co.uk first to query it before raising a chargeback with your bank.

Can I cancel a corporate order?

Corporate orders typically involve larger quantities and longer lead times, so cancellation rules are stricter. Email **orders@ekbakery.co.uk** with your PO or order reference as early as possible. If the order hasn't entered production, a full refund is more likely; if baking has started, expect a partial refund at best. Always confirm cancellation in writing.

What if my EK BAKERY delivery arrives damaged or late?

Photograph the box and contents immediately and email **orders@ekbakery.co.uk** within 24 hours, including your order number. Under UK consumer law, goods must be of satisfactory quality and delivered within a reasonable time, a damaged or significantly late perishable order generally entitles you to a refund or replacement. Keep all packaging until the claim is resolved.

Can I cancel an EK BAKERY workshop booking?

Workshops are listed in the site footer but no workshop-specific cancellation terms appear in the scrape. Most small-bakery workshops require notice (typically 7 to 14 days) for a full refund, with shorter notice resulting in credit toward a future date. Email **orders@ekbakery.co.uk** with your booking confirmation as soon as you know you can't attend.

What if EK BAKERY ignores my cancellation email?

Follow up within 48 hours and CC the same email address. If still no reply and your delivery date is imminent, call 07883 740875 during business hours. As a last resort, raise a chargeback through your card issuer citing 'goods/services not as described' or 'cancellation not honoured', and, if you paid by credit card for over £100, invoke Section 75 of the UK Consumer Credit Act for joint liability with the card issuer.

Can I change my delivery date instead of cancelling?

Yes, rescheduling is almost always easier than cancelling outright, and a small independent bakery will usually accommodate a date change with reasonable notice. Email **orders@ekbakery.co.uk** with your order number and the new preferred date. If you've left it too late to cancel for a full refund, asking to push the delivery is the next best option.

Why am I still being charged after cancelling EK BAKERY?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my EK BAKERY account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel an EK BAKERY Order.

Q: Does EK BAKERY charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel EK BAKERY and what to expect.

Last verified 26 Jun 2026 · data refreshes daily · sources: homepage, page-emails

The fastest way

EK BAKERY is a London bakery selling one-off cakes and brownie boxes, there's no subscription to cancel. To cancel or amend a fresh order, email orders@ekbakery.co.uk with subject 'Order cancellation, [order number]' as early as possible. Perishable goods generally aren't refundable once dispatched.

Or let yoink do it for you.

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Cancelling a EK BAKERY order by email

Email the verified address
orders@ekbakery.co.uk, yoink-verified working email for EK BAKERY (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi EK BAKERY team,

I'd like to cancel my recent EK BAKERY order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

EK BAKERY plans you can cancel

Mixed Box of Brownies
One-off purchase; cancel by emailing orders@ekbakery.co.uk before dispatch.
Mixed Box Vegan & No Gluten Brownies
One-off purchase; cancel by emailing orders@ekbakery.co.uk before dispatch.
Chocolate Guinness Cake
Bespoke/fresh-bake order; cancel as far ahead of delivery date as possible.
Mango & Coconut Cake
Bespoke/fresh-bake order; cancel as far ahead of delivery date as possible.
£45.00/mo
Summer Dream Cake
Bespoke/fresh-bake order; cancel as far ahead of delivery date as possible.
£45.00/mo
Gift Card
Gift cards are typically non-refundable once issued.

Does EK BAKERY charge a cancellation fee?

We found no cancellation fee in EK BAKERY’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling EK BAKERY

Based on 2 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Disputing a charge for a cake that was delivered fine, Perishable bespoke goods are generally excluded from standard distance-selling refund rights once made/delivered.
✕ Cancelling after dispatch, Once a fresh bake leaves the Hackney kitchen for delivery, it can't be restocked.

Cancelled EK BAKERY but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from EK BAKERY, treat it as not cancelled. Email orders@ekbakery.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on EK BAKERY’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if EK BAKERY charges again.

How EK BAKERY will try to keep you

EK BAKERY may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering to reschedule the delivery date instead of cancelling”
You say: Thanks, but I need to cancel and refund this order rather than reschedule, please confirm cancellation in writing.
They’ll say: “Issuing store credit instead of a cash refund”
You say: I'd prefer a refund to my original payment method rather than store credit, in line with my consumer rights.
They’ll say: “Asking for photos before refunding a quality complaint”
You say: Photos attached. Please process a full refund to my original payment method within 14 days.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of EK BAKERY’s own policy.
Consumer Rights Act 2015
Services must be as described.
If EK BAKERY’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; EK BAKERY has ~45 days to defend.

Delete your EK BAKERY account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in EK BAKERY’s account settings, email orders@ekbakery.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling EK BAKERY

Email **orders@ekbakery.co.uk** as soon as possible with your order number and 'Order cancellation' in the subject line. EK BAKERY is a small Hackney bakery, so the earlier you email, ideally days before your scheduled delivery, the more likely they can cancel before baking begins. Don't rely on the mobile number (07883 740875) alone; email creates a written record you can use if a refund dispute arises later.

Money-back questions (windows, pro-rata, chargebacks) are covered in the EK BAKERY refund guide. Need a human for something else entirely? The EK BAKERY contact guide lists every channel that actually answers.