Will I have to pay a cancellation fee with EE?

Yes, if you leave before your minimum term ends. EE calls this the **Remaining Contract Charge**: they sum all outstanding monthly charges for the rest of your term, deduct VAT, then deduct 4% for early payment, then add VAT back at the final rate. Any unpaid 'Add to Plan' charges are added on top. If you're out of contract, you only pay the 30-day notice period.

What is a PAC code and how do I get one from EE?

A **PAC (Porting Authorisation Code)** lets you switch networks while keeping your number. EE provide it free — text **PAC to 65075**, request it from your EE online account (you'll receive a one-time PIN), or call 150. EE send the code by text immediately. It's valid for **30 days** — give it to your new provider in that window or your EE service continues as normal.

Can I cancel EE within the 14-day cooling off period?

Yes. If you bought your EE plan online or by phone, UK Consumer Contracts Regulations give you 14 days from delivery to cancel and return any device. Contact EE within that window to start the return — devices must be in resaleable condition. Note the cooling-off period doesn't extend to airtime you've already used, which may be deducted from your refund.

How do I cancel EE broadband?

Call EE on **150** (from an EE mobile) or **0800 956 6000** to disconnect broadband, landline or TV. You'll need to give **30 days' notice** and pay a Remaining Contract Charge if you're still in your minimum term. If you're switching to another UK broadband provider, use the **One Touch Switch** process — your new provider notifies EE and the switch happens without you needing to contact EE directly.

Can I get a refund from EE?

EE doesn't publish a goodwill refund policy. Refunds typically apply in three cases: (1) returning a device within the 14-day cooling-off period, (2) overcharging or billing errors (raise via complaints), or (3) compensation EE applies automatically if a number-switch is delayed. For mid-contract price rises that breach your terms you can leave without the Remaining Contract Charge — push back if EE try to charge you.

Will I lose my number if I cancel EE?

Only if you don't request a **PAC** before disconnecting. To keep your number, text **PAC to 65075** *before* you cancel, then give the code to your new provider within 30 days — your number ports over automatically. If you request a STAC instead (or just disconnect), the number is released after a short reservation window and cannot be recovered.

What if EE ignores my cancellation request?

If your PAC or STAC isn't sent immediately by text, or your number transfer is delayed, EE state you 'may be eligible for compensation' — credited automatically to your final bill. If EE continues billing you after a confirmed switch, raise a formal complaint via ee.co.uk/complaints. If unresolved after 8 weeks, escalate to **CISAS** (the Ofcom-approved telecoms ombudsman) for a binding decision — it's free for consumers.

Can I cancel EE if they raise my prices mid-contract?

Sometimes. EE's newer 'pounds and pence' plans bake in fixed annual rises (e.g. SIMs jump from £10 to £12.50 in March 2027), so these aren't grounds for penalty-free exit. Older RPI/CPI-linked contracts let you leave without the Remaining Contract Charge if EE notify you of an above-inflation rise that's 'not to your benefit'. Check the notification email — EE must tell you when penalty-free exit applies.

Can I pause my EE contract instead of cancelling?

EE doesn't offer a formal pause for pay monthly. The closest options are: switching to a cheaper SIM-only plan at upgrade time, removing add-ons (TNT Sports, data boosts, Apple Music) via Menu → Plan add-ons in your account, or moving to Pay As You Go after your minimum term. For broadband, contact EE about temporarily reducing your speed tier rather than disconnecting.

How long does it take to cancel EE?

If switching with a PAC or STAC, the transfer to your new provider typically completes within **one working day** of giving them the code. If cancelling without switching, EE require **30 days' notice** — you'll be billed for those 30 days as the Remaining Contract Charge on your final bill. The PAC/STAC text itself arrives within minutes of your request.

Do I need to unlock my EE phone after cancelling?

All devices sold by EE are network-locked. To use it on another network you must request an unlock: be the account holder, have had the device at least **6 months**, have a paid-up bill, and not have reported it lost/stolen. Submit EE's Unlock Your Device form; Apple devices unlock automatically via your EE account settings. There may be a charge.

UNRATED TO CANCEL

How to Cancel EE Without the Exit Fee.

EE typically charges £43/mo. Here's the fastest way to cancel and what to expect.

Last verified 3 days ago · data refreshes daily · 6 sources cited

The fastest way

To cancel EE Mobile, request a STAC (text STAC to 75075) if leaving without keeping your number, or a PAC (text PAC to 65075) to port out. Without switching, call EE and give 30 days' notice. Early exit before your minimum term triggers a Remaining Contract Charge.

£43/motypical charge

£516/yrif you keep paying

Or let yoink do it for you.

30 seconds. AI emails EE, handles retention, chases the refund. You approve once, then sleep.

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The 4-step cancellation

Email the verified address
support@ee.co.uk — the standard route for EE.
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi EE team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

EE plans you can cancel

20GB SIM (24 month)
Mid-contract price rises: £12.50 from 31 March 2027, £15 from 31 March 2028
£10.00/mo
Unlimited Data SIM (24 month)
Price rises to £28.50 from 31 March 2027, £31 from 31 March 2028
£26.00/mo
Full Fibre 150 Broadband
24 month contract; £31.99 from 31 March 2027, £35.99 from 31 March 2028
£27.99/mo
300Mbps Core Broadband
24 month contract; rises to £33.99 (2027) and £37.99 (2028)
£29.99/mo
1.6Gbps Premium Broadband
24 month contract; rises to £46.99 (2027) and £50.99 (2028)
£42.99/mo
EE TV Entertainment
£1/month for 6 months, then £22, rising to £24 (2027) and £26 (2028) on 24 month contract
£1.00/mo

EE’s refund policy

EE doesn't operate a satisfaction refund — instead, leaving before your minimum term triggers a Remaining Contract Charge (sum of remaining monthly fees minus VAT and a 4% early-payment discount). New purchases bought online get the standard 14-day UK Consumer Contracts cooling-off period to return. If EE makes a change you don't accept (e.g. a price rise outside CPI terms), you can leave penalty-free during the notification window.

“If you choose to terminate your agreement with us before your minimum term ends, a cancellation charge will apply which is known as a Remaining Contract Charge. You must pay everything you owe if you terminate your agreement with us whether you're just cancelling your contract or whether you're switching to a new provider.”
— EE terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated EE refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling EE

Based on 6 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling by email — EE has no published cancellation email — disconnections require phone call, online PAC/STAC request, or text shortcodes.
✕ Cancelling via the EE app instantly — The app surfaces upgrade offers; actual disconnection still requires a PAC/STAC request or calling 150.
✕ Walking out of a contract early without paying — Remaining Contract Charge applies — full sum of remaining monthly fees minus VAT minus 4% early-receipt discount.
✕ Cancelling more than 45 days before minimum term ends — EE state: 'You can request the cancellation of your contract with us a maximum of 45 days before the end of your minimum term.'

How EE will try to keep you

EE may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “EE prompts you to log in and view 'personalised offers' before cancelling”
You say: Decline politely — say you've already compared and have a confirmed deal elsewhere. Ask only for your PAC/STAC.
They’ll say: “Agent offers a loyalty discount or free add-on (Apple Music, data boost)”
You say: Note the offer but stick with the switch. Ask them to text the STAC/PAC immediately so you control the timing.
They’ll say: “Agent warns you'll lose bundled subscriptions (TNT Sports, Apple Music)”
You say: Accept this — confirm the termination date in writing so you can cancel those add-ons separately if needed.
They’ll say: “Agent quotes a high Remaining Contract Charge to discourage early exit”
You say: Ask for the itemised calculation (monthly charges × days remaining, minus VAT, minus 4%). Compare with switching costs at a new provider — EE credits up to £300 toward leaving fees if you switch TO them, so check your new provider offers similar.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires EE to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires EE to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of EE’s own policy.
Consumer Rights Act 2015
Services must be as described.
If EE’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. EE must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when EE’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; EE has ~45 days to defend.

Common questions about cancelling EE

Two routes. **To switch provider:** text **PAC to 65075** (keep your number) or **STAC to 75075** (new number). Give the code to your new network within 30 days and the switch happens automatically — EE stops billing you. **To cancel without switching:** call EE on 150 from your phone (or 0800 956 6000) and request a standard disconnection. You must give **30 days' notice** even if your minimum term has ended.