Is there a fee to cancel eDreams Prime?

No, there is no penalty or exit fee for cancelling eDreams Prime. Cancelling through **My Prime Account** costs nothing and simply stops the next renewal. The real cost is timing: once the annual membership fee (commonly **£99.99**) has been taken, eDreams treats it as paid in advance for the year and generally won't refund it pro-rata. That's why the cancellation is worth doing the moment you no longer want the membership rather than near renewal. Members who were charged anyway report mixed outcomes, some got a partial refund, others only a voucher.

How to Turn Off Auto-Renewal on eDreams Prime?

Turning off auto-renewal *is* the cancellation. In your account, go to **My Prime Account > Account & settings > Cancel** and complete the confirmation steps, eDreams' own guidance states the membership then won't be renewed on your expiration date. Until you do this, the subscription renews automatically once the period expires, **including after a free trial**. Set a calendar reminder for two days before your renewal date and re-check the account status then; several members report being told cancellation was processed and still being billed, so a screenshot plus an email record is worth the two minutes.

How do I cancel my 7 day trial membership?

The eDreams Prime trial offered at checkout is normally **15 days**, not 7, check the confirmation email for your exact end date. Cancel it the same way as a paid membership: **My Prime Account > Account & settings > Cancel**. Do it well before day 15, because the trial converts automatically into the annual fee and a post-charge refund is much harder to get than a pre-charge cancellation. Note that the trial is once per person, so you can't restart it on a future booking after cancelling.

I only bought ticket last two weeks and paid for the ticket, but just found out that £99.99 has been taken from my account by UK edreams Prime

That's the Prime membership charge, not a ticket charge, the discounted fare shown at checkout enrols you in a 15-day Prime trial that converts to the annual fee. Do three things in order: **(1)** cancel in My Prime Account so the clock stops; **(2)** email `support.apps.feedback@edreams.com` with your booking reference, the charge date and the last four digits of your card, asking for cancellation *and* refund in the same message; **(3)** if there's no resolution, dispute the £99.99 line with your card issuer as an unclear/unauthorised recurring charge. Attach the checkout screenshot if you have one.

Will I lose my bookings or my account if I cancel eDreams Prime?

No. Cancelling Prime doesn't delete your eDreams account or wipe past bookings, flights and hotels already booked at Prime prices remain valid, and Prime perks (including the priority support line) stay live until your current term ends. After that the account simply reverts to standard non-Prime pricing. One thing to know in reverse: you **cannot** delete your eDreams account while an active Prime membership or an upcoming booking exists, so cancellation has to come first if account deletion is your end goal.

Can I pause eDreams Prime instead of cancelling?

There's no documented pause or freeze option for eDreams Prime, the account controls offer cancellation of auto-renewal only, and retention agents tend to offer a discount, a voucher or a delayed cancellation rather than a hold. Practically, cancelling *is* the pause: your benefits run to the end of the paid term, and you can re-subscribe later, though you won't get another free trial because the trial is limited to once per user. If an agent proposes 'cancel it next year instead', treat that as a retention move and insist on cancelling now.

What if eDreams ignores my cancellation and keeps charging me?

This is the most-reported failure mode: members describe being promised cancellation 'within three days' across repeated calls and still being billed annually. Build a file, dates and times of calls, screenshots of the cancel flow, and one written request by email. Then go to your card issuer: for a recurring charge you cancelled, ask to block future payments **and** dispute the ones already taken. Card scheme dispute rights typically run months from the transaction date, and credit-card purchases over £100 carry extra protection in the UK. A written complaint to the parent company address in Barcelona is the final in-house step.

Why am I still being charged after cancelling eDreams?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my eDreams account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel eDreams Prime Without Calling.

Q: Does eDreams charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel eDreams and what to expect.

Last verified yesterday · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Cancel eDreams Prime yourself: log in, open My Prime Account > Account & settings > Cancel, then screenshot the confirmation. There is no cancellation email inbox; the Prime line reported working is +44 20 8611 8966. For money back, email support.apps.feedback@edreams.com with subject "Prime cancellation + refund request, booking [ref]". Online cancellations usually confirm same day.

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Every way to cancel eDreams

Phone: Call +44 20 8611 8966 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Formal written complaints can be posted to the group's Barcelona office (eDreams ODIGEO, Passeig de la Zona Franca 111, 08038 Barcelona, Spain) as a last in-house step; not required to cancel.. Send it tracked so you can prove delivery.
Email: eDreams doesn’t process cancellations by email. Still worth sending one: it dates your cancellation request in writing, which matters for disputes and refunds.

Timing matters: Cancel before the 15-day free trial ends or the annual fee is charged automatically; after that, cancel before your renewal date, once the membership year is billed eDreams treats it as paid in advance and refuses pro-rata refunds.

The email that backs it up

eDreams won’t action a cancellation from an email alone, use the fastest channel above for the cancellation itself. This email still earns its place: it puts your cancellation date in writing (your evidence if they keep billing) and it’s where the refund request happens.

Email the verified address
support.apps.feedback@edreams.com, the standard route for eDreams.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi eDreams team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

eDreams plans you can cancel

eDreams Prime (annual membership)
Sold at checkout as a discounted 'Prime fare' with a 15-day free trial, then auto-renews annually. Cancelling only switches off auto-renewal, access continues to the expiry date.
£99.99/yr
eDreams Prime Plus
Shown as the default tab on the payment page alongside standard Prime; cancels through the same My Prime Account flow.
Prime billed monthly (user-reported)
A forum user reported recurring £9.99 monthly eDreams charges that were easy to mistake for seat-selection fees; check statements for repeat small debits.
£9.99/mo

What happens to what you’ve already paid

Two very different things get charged here, and the rules are not the same. The Prime membership fee (commonly £99.99/year, also seen at other amounts per market) renews automatically unless you cancel before the renewal date, and eDreams treats an already-charged membership year as paid in advance, no pro-rata refund, with agents frequently offering a voucher or half refund instead of cash. Flight, hotel and extras charges are separate: those follow the airline or supplier's own fare rules plus eDreams service fees, and refunds are commonly quoted at around 30 days but widely reported taking 60 to 120+ days. If you were enrolled in Prime without realising, argue mis-selling on the membership charge specifically and raise a card chargeback for that line item rather than the ticket.

“In case you don’t proceed to disable your eDreams Prime subscription, it will automatically be renewed once your subscription period expires (including free trial periods).”
, eDreams terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated eDreams refund guide , same data, but framed around the policy + escalation paths.

Does eDreams charge a cancellation fee?

eDreams’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling eDreams

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Assuming a phone cancellation stuck without written confirmation, Reviewers describe being told repeatedly the membership 'will be cancelled in three days', then being charged again the following year, with eDreams later denying the calls happened.
✕ Emailing general support expecting the membership to be cancelled, Reviewers say eDreams does not publish a direct email contact for this, and their own guidance routes cancellation to phone or the My Prime Account flow; email is only useful as a refund paper trail.
✕ Blocking the payment or telling your bank to stop it, on its own, Users report the deduction continued after asking the bank to stop it; several had to cancel the card entirely, and the membership itself stayed active.
✕ Deleting the eDreams app or account to end Prime, The help centre states you cannot delete the account while you have an active Prime membership or upcoming bookings, deletion is blocked until cancellation is done.
✕ Waiting for the AI chat/virtual assistant to cancel for you, Reports describe chatbot loops with no clear escalation and one caller left ringing for an hour after asking the virtual assistant for a human.
✕ Calling numbers found in 'live agent' PDFs and forum spam, Multiple scraped +1-8xx numbers circulating for eDreams are third-party lead-generation, and one complainant reported the number redirecting to an unrelated insurance sales pitch.

Cancelled eDreams but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from eDreams, treat it as not cancelled. Email support.apps.feedback@edreams.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on eDreams’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if eDreams charges again.

How eDreams will try to keep you

eDreams may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Phone-first funnel: eDreams' own cancellation guidance says to call, describing it as free, quick and easy, while the online route is presented as a secondary option.”
You say: You don't have to call. Cancel in My Prime Account > Account & settings > Cancel, screenshot every step, and use email only to create a dated record of the request.
They’ll say: “Loss-framing on the trial: you're told you will never be able to start a Prime free trial again if you cancel now.”
You say: The trial is once-per-user whether you cancel today or in six months, the only thing waiting does is push you past the renewal charge.
They’ll say: “VIP support framing: agents highlight that the priority phone line is a Prime-only benefit before an upcoming flight.”
You say: Airline disruption obligations sit with the airline, not the agency. Cancel now and note your booking reference, existing bookings stay valid after cancellation.
They’ll say: “Voucher or half-refund swap: reviewers report being offered a credit voucher, or a 50% refund conditional on keeping the membership.”
You say: Decline store credit in writing. Ask for the full amount back to the original card and say you'll pursue a chargeback and a written complaint if it isn't actioned.
They’ll say: “'Call again closer to renewal': one member says they were told cancellation couldn't be done in advance and to phone back a month before renewal, then were charged anyway.”
You say: Refuse to be sent away. Cancellation of auto-renewal can be requested at any point; insist on an email or reference number confirming the membership will not renew.
They’ll say: “Buried cancel control: a reviewer who tried it says the cancel link took over 30 minutes to find, with no clear procedure in the help centre.”
You say: Go straight to My Prime Account > Account & settings > Cancel online. If your account has no password because Prime was added at checkout, use the password-reset link on the Prime welcome email first.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of eDreams’s own policy.
Consumer Rights Act 2015
Services must be as described.
If eDreams’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; eDreams has ~45 days to defend.

Rights in other regions (United States, European Union)

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires eDreams to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. eDreams must honour it regardless of where they’re headquartered.

Delete your eDreams account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in eDreams’s account settings, email support.apps.feedback@edreams.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling eDreams

Yes, two routes exist and only one avoids a queue. **Online:** sign in, open **My Prime Account > Account & settings > Cancel** and follow the confirmation screens; auto-renewal is then switched off and Prime runs to your expiry date. **Phone:** the number circulating on UK consumer forums for Prime cancellation is **+44 20 8611 8966**, though one forum user reported ringing for an hour. If Prime was bolted onto a booking you never set a password for, use the password reset on the Prime welcome email to get into the account first. Screenshot the final confirmation screen either way.

Money-back questions (windows, pro-rata, chargebacks) are covered in the eDreams refund guide. Need a human for something else entirely? The eDreams contact guide lists every channel that actually answers.

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