Will I lose my progress and streak if I cancel?

No. Cancelling Super Duolingo only removes premium features like unlimited hearts, offline access and ad-free use. Your account, languages, XP, streak and lesson history stay intact on the free tier, and you can resubscribe later without losing anything.

Does Duolingo charge a cancellation fee?

No. Duolingo doesn't charge a cancellation fee, you simply stop being billed at the next renewal date. The catch is that the remaining time on an annual plan isn't refunded, so the practical 'cost' of cancelling mid-term is the unused months you've already paid for.

How do I cancel a Duolingo free trial before being charged?

Cancel inside the store that started the trial **before** the trial end-date shown on your subscription page (Apple: Settings → Subscriptions; Google: Play Store → Subscriptions; Web: Duolingo Settings → Super Duolingo). Cancelling during the trial keeps your access until the trial expires and prevents the auto-conversion to a paid Super plan.

What if there's no Cancel Subscription button on the manage page?

This happens when the subscription was bought through a different store than the one you're checking, or when iOS shows only 'Next billing date'. Try each option: web Settings → Super Duolingo, Apple ID → Subscriptions, and Google Play → Subscriptions. If none show a cancel button, contact support.duolingo.com, hit *Submit a request*, pick Duolingo Super, and ask them to cancel and refund.

Why was I charged after cancelling Duolingo?

Usually one of three things: (1) you cancelled the web subscription but the App Store/Play Store one is still active, (2) the cancellation went through *after* the renewal had already processed, or (3) you cancelled a free-trial extension rather than the underlying plan. Check both Apple and Google subscription pages, and your duolingo.com Settings → Super Duolingo screen. If a charge landed within 48 hours of cancelling, you have a strong case for a refund via the store of purchase.

Can I pause my Duolingo subscription instead of cancelling?

There's no formal 'pause' for Super Duolingo, it's cancel or stay subscribed. If you want a break, cancel before the next renewal, finish out the paid term you've already bought, then resubscribe whenever you want. Your streak, progress and account remain on the free tier in the meantime.

Can I downgrade from Duolingo Max to Super, or from Super to Free?

To move from Max to Super, cancel the Max subscription via your store of purchase, then resubscribe to Super after Max expires (in-app upgrades can sometimes switch tiers immediately). To go from Super to Free, just cancel, at the end of the billing cycle your account reverts to the free experience automatically. No data is lost.

Why am I still being charged after cancelling Duolingo: Language & Chess?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Duolingo: Language & Chess account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Duolingo: Language & Chess.

Q: Does Duolingo: Language & Chess charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Duolingo: Language & Chess and what to expect.

Last verified 15 Jun 2026 · data refreshes daily · sources: homepage, pricing, page-emails, google-paa, google-paa

The fastest way

Cancel Super Duolingo where you subscribed: in-app via Apple/Google Play Store, or on the web at duolingo.com → Settings → Super Duolingo → Cancel Subscription. Duolingo doesn't auto-refund the remaining term, so cancel before the next renewal date. For refund requests, submit a 'Purchase Issue' bug report; replies usually arrive within a few days.

Or let yoink do it for you.

30 seconds. AI emails Duolingo: Language & Chess, handles retention, chases the refund. You approve once, then sleep.

Get yoink (App Store) →

The 4-step cancellation

Email the verified address
support@duolingo.com, the standard route for Duolingo: Language & Chess.
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Duolingo: Language & Chess team,

I'm writing to cancel the subscription on my account, [your account email].

I'm giving notice ahead of my next renewal date and expect no further charges from that date. Under the FTC's Click-to-Cancel rule, cancellation must be available through a channel as simple as the one I signed up through.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Duolingo: Language & Chess plans you can cancel

Super Duolingo (Monthly)
Cancel via the store you subscribed through (App Store, Google Play) or via web Settings; access continues to end of billing cycle.
$12.99/mo
Super Duolingo (Annual)
Auto-renews each year. Cancel before the renewal date to avoid the next charge.
$83.99/yr
Super Duolingo Family Plan
Billed to the plan owner; cancelling cancels access for all up-to-6 members at period end.
$119.99/yr
Duolingo Max
Cancel via the platform of purchase. Adds AI Video Call and Roleplay on top of Super.
$14.99/mo

Duolingo: Language & Chess’s refund policy

Duolingo's stated policy is that cancelling does not refund what you've already paid, and partial periods are not prorated, you keep access until the end of the current billing cycle. Refunds for app-store purchases are handled by Apple or Google, not Duolingo, but for web purchases or disputed charges you can submit a 'Purchase Issue' bug report and ask for a refund. Outcomes vary: many users report success when they request quickly after an unintended renewal.

“Canceling your subscription will not retroactively refund subscription payments. Previously charged subscription fees cannot be prorated based on cancellation date.”
, Duolingo: Language & Chess terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Duolingo: Language & Chess refund guide , same data, but framed around the policy + escalation paths.

Does Duolingo: Language & Chess charge a cancellation fee?

Duolingo: Language & Chess’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Duolingo: Language & Chess

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing support@duolingo.com expecting a fast cancellation, Duolingo routes cancellation through in-app/store settings, not email; support replies often redirect to the store of purchase.
✕ Cancelling on duolingo.com when you originally subscribed via iOS or Android, Subscriptions are managed by the store of purchase, Apple/Google won't let Duolingo cancel them server-side.
✕ Deleting the Duolingo app to stop charges, Uninstalling the app does not cancel the App Store or Play Store subscription; billing continues.
✕ Asking for a pro-rata refund on an annual plan you stopped using, Duolingo explicitly states fees can't be prorated based on cancellation date.

Cancelled Duolingo: Language & Chess but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Duolingo: Language & Chess, treat it as not cancelled. Email support@duolingo.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Duolingo: Language & Chess’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Duolingo: Language & Chess charges again.

How Duolingo: Language & Chess will try to keep you

Duolingo: Language & Chess may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Free-trial reminder shows 'next billing date' but no obvious cancel button inside Manage Subscription, pushing users past the renewal date.”
You say: Don't trust the in-app 'Manage Subscription' screen if it only shows a billing date. Go directly to the store you bought from (App Store → your name → Subscriptions, or Play Store → Payments & Subscriptions) and tap Cancel there.
They’ll say: “Offers a discounted Family Plan upsell instead of full cancellation.”
You say: Family Plan still auto-renews at $119.99/year. If you don't have 5 other learners actually using it, decline and continue with cancel.
They’ll say: “Cancel flow steers you to 'Pause' or to a renewal discount instead of cancel.”
You say: Pause keeps you in the billing system. Choose Cancel Subscription and confirm again in the store of purchase, you'll get an emailed confirmation when it's truly cancelled.
They’ll say: “After cancellation Super features remain active to the end of the term, leading users to think cancel didn't work and re-toggle it back on.”
You say: Continued access is expected, Duolingo says you keep Super until the period ends. Don't 'resubscribe' to test it; check your Apple/Google subscription page to confirm the renewal is off.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Duolingo: Language & Chess to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Duolingo: Language & Chess has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Duolingo: Language & Chess’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Duolingo: Language & Chess’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Duolingo: Language & Chess must honour it regardless of where they’re headquartered.

Delete your Duolingo: Language & Chess account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Duolingo: Language & Chess’s account settings, email support@duolingo.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Duolingo: Language & Chess

Cancel via the platform you originally subscribed through. On **iOS**: Settings → your name → Subscriptions → Super Duolingo → Cancel Subscription. On **Android**: Play Store → Payments & Subscriptions → Subscriptions → Super Duolingo → Cancel. On **Web**: duolingo.com → click your profile picture → Settings → Super Duolingo → Cancel Subscription. You'll keep Super features until the end of your current billing cycle.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Duolingo: Language & Chess refund guide. Need a human for something else entirely? The Duolingo: Language & Chess contact guide lists every channel that actually answers.