What is DJI's return policy?

DJI's DTC store gives you **14 calendar days from delivery** to return a change-of-mind purchase for a refund to the original payment method. The item must be unused, unactivated and in fully intact original packaging with every accessory. Defective items can be reported for replacement or refund within the same window (some regional pages extend it to 30 days). You must request the return by email before shipping anything back.

How long does a DJI refund take?

Once DJI has received and inspected the returned goods, it takes **1–3 business days to issue the refund** and then **7–14 business days** for the money to appear, depending on your bank or card issuer. If you cancelled before the warehouse shipped the package the refund normally lands in 1–3 working days. Bank-transfer refunds require you to email `onlinesales@dji.com` with your account details.

Can I cancel a DJI order after it has shipped?

No — DJI's help centre states clearly that once an order has shipped it cannot be cancelled through the store. Your options are (1) **refuse the parcel** at the door so it returns to the warehouse, or (2) accept delivery and open a change-of-mind return within 14 calendar days. Contact `onlinesales@dji.com` in parallel so the customer-service team can flag the shipment and pre-authorise the refund.

Can I cancel DJI Care Refresh and get a refund?

Only under strict conditions. DJI Care Refresh is refundable **only if the aircraft covered by the plan has been returned and no service has been used** under it. You need to send the valid proof of purchase or receipt, evidence the drone has been returned, and the serial numbers of the aircraft and gimbal. If you've already used a replacement claim, the plan is non-refundable.

How to cancel an order on DJI store?

Sign into `store.dji.com`, open **My Orders**, find the order and hit **Cancel**. This only works while the status is still *Payment Received* or *Order Confirmed* — the moment it moves to *Warehouse Processing* or *Shipped*, the cancel button disappears and you must email `onlinesales@dji.com` to try to stop the shipment. If the package still leaves the warehouse, refuse it on delivery.

What if DJI ignores my cancellation email?

Escalate in writing to `support@dji.com` and copy `onlinesales@dji.com`, including your order number, the date you first requested cancellation and a 14-day deadline. If nothing moves, open a **chargeback with your card issuer** (or a Section 75 claim in the UK for purchases over £100), and — if you're in the EU/UK — file with your national consumer-protection body. Refusing delivery of the parcel also automatically forces a return.

Does DJI charge a restocking fee?

DJI itself doesn't publish a restocking fee on its store return page, but **authorised retailers do** — up to 40% of the purchase price if the drone has been activated, charged or removed from sealed packaging. To avoid it, don't turn the drone on, don't peel the battery seal, and keep every accessory and foam insert together. Request the return by email **before** you ship anything back.

Can I get a refund if DJI drops the price after I buy?

Yes — if DJI lowers the price of a product within **7 calendar days** of the day you received it, you can contact `www.dji.com/contact` to request a refund or DJI Credits for the difference. You must reach out within 7 days of the price change. Limited-time deals like Black Friday, Cyber Monday and 'while stocks last' promos are excluded from this price-protection rule.

How do I return a DJI drone bought from Amazon or a reseller?

DJI's DTC return policy only covers purchases made **directly from the DJI Online Store**. If you bought from Amazon, Best Buy, Currys, Argos or any authorised dealer, you have to use *their* return window and terms. DJI recommends contacting the seller first. For warranty issues (manufacturing defects) you can still open a repair case at `www.dji.com/support` regardless of where you bought it.

Can I return an activated DJI drone?

Generally, no — once a DJI product has been **activated, charged, updated or flown** it is considered 'used' and no longer eligible for a change-of-mind refund. Retailers can legally charge a restocking fee of up to 40% or reject the return entirely. The only exception is a manufacturing defect: report it within 7 days for DOA or 15 days for a performance fault, with photo or video evidence, and DJI covers the return shipping.

Who pays return shipping for a DJI return?

You do — DJI states that all shipping costs (including insurance, brokerage, duties and freight) for a change-of-mind return are at your own expense. The exception is a return for a **performance fault, manufacturing defect or Dead-on-Arrival** claim, where DJI issues a prepaid label. Always use a tracked, insured courier because DJI does not accept liability for parcels lost in transit back to them.

UNRATED TO CANCEL

How to Cancel a DJI Order Before It Ships.

DJI typically charges £145 (one-off). Here's the fastest way to cancel and what to expect.

Last verified today · data refreshes daily · 5 sources cited

The fastest way

To cancel a DJI order before it ships, log into your DJI account and select cancel under "My Orders". After shipment, refuse delivery or email support.eu@dji.com (EU) or onlinesales@dji.com within 14 days of receipt. Subject: "Cancellation request — Order #[number] — 14-day right to return". Refunds typically land in 7–14 business days.

£145 (one-off)typical charge

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The 4-step cancellation

Email the verified address
onlinesales@dji.com — yoink-verified working email for DJI (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request — [your account email]

Send this template

Hi DJI team,

I'm writing to request the immediate cancellation of my subscription tied to this account, effective today.

Under applicable consumer-protection law (UK Consumer Contracts Regulations 2013, EU Directive 2011/83/EU, or the FTC's Click-to-Cancel rule depending on your jurisdiction), I'm entitled to terminate this continuous service contract through the same channel it was formed in — please confirm by reply that no further charges will be made.

If your policy permits, I'd also appreciate a pro-rata refund for any unused portion of the current billing period.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

DJI plans you can cancel

DJI Hardware Purchase (drones, cameras, gimbals, accessories)
One-off purchase — cancel in 'My Orders' before shipment; after shipment use the 14-day return window.
DJI Care Refresh
Refundable only if the covered product has been returned and no service has been used under the plan.

DJI’s refund policy

DJI gives you 14 calendar days from delivery to return a change-of-mind purchase for a full refund via the original payment method. The product must be unused, unactivated and in its original packaging with every accessory. You must email support before shipping anything back, and you pay the return shipping unless the item is defective. Refunds usually settle in 7–14 business days after DJI receives the goods.

“you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method”
— DJI terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated DJI refund guide — same data, but framed around the policy + escalation paths.

What doesn’t work for cancelling DJI

Based on 5 sources — Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Cancelling on the DJI Store after the order has shipped — DJI's help centre explicitly states an order can only be cancelled from 'My Orders' before shipment — post-shipment you must go through returns.
✕ Phoning to cancel an in-flight order — Reddit and DJI Forum posts repeatedly report no phone or email response when trying to stop an order in warehouse processing.
✕ Returning an activated / charged drone for a full refund — Any signs of activation, charging or use void the change-of-mind return and can trigger a restocking fee or rejection.
✕ Refunding DJI Care Refresh after using a replacement claim — Care can only be refunded if the covered aircraft has been returned and no service has been performed under the plan.
✕ Partial refund of a bundle — For discounted bundles, DJI will only refund the entire order — individual items in a bundle cannot be refunded separately.

How DJI will try to keep you

DJI may respond with a retention offer — a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “DJI stalls in 'Warehouse Processing' rather than cancelling before shipment”
You say: Email onlinesales@dji.com immediately quoting the order number and ask them to roll the package back; if it ships anyway, refuse delivery at the door — DJI's own policy accepts this as a valid return trigger.
They’ll say: “Offering DJI Credits or a partial store credit instead of cash refund on a price-drop claim”
You say: Insist on the original payment method — the return policy states refunds are 'based on the original payment method' and you are entitled to that within the 14-day window.
They’ll say: “Rejecting the return because packaging or an accessory is missing”
You say: Under UK Consumer Contracts Regulations and EU Consumer Rights Directive the 14-day right of withdrawal cannot be voided by cosmetic packaging wear — reply citing statutory rights and escalate to your card issuer if refused.
They’ll say: “Delaying by asking for videos, serial photos, or DOA evidence loops”
You say: Send all requested evidence in one email, set a 14-day deadline for the refund and flag that you will file a Section 75 (UK) or chargeback claim if not resolved.

Your rights when cancelling

Consumer law varies by where you live. The strongest hook for your country is the one to lead with when you contact the company — pick the one that applies and quote it in your email.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires DJI to make cancelling at least as simple as signing up — same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.
Restore Online Shoppers’ Confidence Act (ROSCA)
Negative-option billing must be clearly disclosed.
Federal law (15 U.S.C. §8401) requires DJI to clearly disclose any negative-option / auto-renewal terms before charging. Buried terms = potential federal violation. Report to the FTC alongside any FTC complaint.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of DJI’s own policy.
Consumer Rights Act 2015
Services must be as described.
If DJI’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. DJI must honour it regardless of where they’re headquartered.
Digital Content Directive (EU) 2019/770
Refund rights for digital content failures.
Specific to digital subscriptions — gives you the right to a price reduction or contract termination when DJI’s digital service is not as advertised, with no time limit beyond the contract period.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes — “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; DJI has ~45 days to defend.

Common questions about cancelling DJI

If your order has **not shipped**, log in to your DJI account and cancel it from **My Orders** on the DJI Store. If it has already shipped, DJI will not let you cancel — you either refuse the package on delivery or accept it and open a return within 14 days of receipt by emailing `support.eu@dji.com` (EU) or `onlinesales@dji.com`. Include your order number, the reason and your bank details if you paid by transfer.