Can I cancel a DJI order after it has shipped?

No, DJI's help centre states clearly that once an order has shipped it cannot be cancelled through the store. Your options are (1) **refuse the parcel** at the door so it returns to the warehouse, or (2) accept delivery and open a change-of-mind return within 14 calendar days. Contact `onlinesales@dji.com` in parallel so the customer-service team can flag the shipment and pre-authorise the refund.

Can I cancel DJI Care Refresh and get a refund?

Only under strict conditions. DJI Care Refresh is refundable **only if the aircraft covered by the plan has been returned and no service has been used** under it. You need to send the valid proof of purchase or receipt, evidence the drone has been returned, and the serial numbers of the aircraft and gimbal. If you've already used a replacement claim, the plan is non-refundable.

What if DJI ignores my cancellation email?

Escalate in writing to `support@dji.com` and copy `onlinesales@dji.com`, including your order number, the date you first requested cancellation and a 14-day deadline. If nothing moves, open a **chargeback with your card issuer** (or a Section 75 claim in the UK for purchases over £100), and, if you're in the EU/UK, file with your national consumer-protection body. Refusing delivery of the parcel also automatically forces a return.

Does DJI charge a restocking fee?

DJI itself doesn't publish a restocking fee on its store return page, but **authorised retailers do**, up to 40% of the purchase price if the drone has been activated, charged or removed from sealed packaging. To avoid it, don't turn the drone on, don't peel the battery seal, and keep every accessory and foam insert together. Request the return by email **before** you ship anything back.

Can I get a refund if DJI drops the price after I buy?

Yes, if DJI lowers the price of a product within **7 calendar days** of the day you received it, you can contact `www.dji.com/contact` to request a refund or DJI Credits for the difference. You must reach out within 7 days of the price change. Limited-time deals like Black Friday, Cyber Monday and 'while stocks last' promos are excluded from this price-protection rule.

Can I return an activated DJI drone?

Generally, no, once a DJI product has been **activated, charged, updated or flown** it is considered 'used' and no longer eligible for a change-of-mind refund. Retailers can legally charge a restocking fee of up to 40% or reject the return entirely. The only exception is a manufacturing defect: report it within 7 days for DOA or 15 days for a performance fault, with photo or video evidence, and DJI covers the return shipping.

REFUND GUIDE

How to Get a DJI Refund Within 14 Days.

Q: How long does a DJI refund take?

Once DJI has received and inspected the returned goods, it takes **1 to 3 business days to issue the refund** and then **7 to 14 business days** for the money to appear, depending on your bank or card issuer. If you cancelled before the warehouse shipped the package the refund normally lands in 1 to 3 working days. Bank-transfer refunds require you to email `onlinesales@dji.com` with your account details.

DJI refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified 16 Jul 2026 against DJI’s own Terms · UK, US, and EU rights covered below

The short answer

DJI gives you 14 calendar days from delivery to return a change-of-mind purchase for a full refund via the original payment method. The product must be unused, unactivated and in its original packaging with every accessory. You must email support before shipping anything back, and you pay the return shipping unless the item is defective. Refunds usually settle in 7 to 14 business days after DJI receives the goods.

Or let yoink chase the refund.

30 seconds to set up. yoink emails DJI, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What DJI actually says

“you may return a purchased item within 14 calendar days of the date the product is delivered to your address, for a replacement or a refund based on the original payment method”
, verbatim from DJI’s terms

14-day cancellation windowPro-rata refund: no

How long does a DJI refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note DJI’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a DJI charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, DJI has ~45 days to defend. Works regardless of where DJI is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with DJI for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any DJI subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail DJI can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If DJI is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The DJI refund email

Email the right address
Use support.eu@dji.com, the route yoink has verified actually gets read for DJI.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi DJI team,

I'm requesting a refund for my DJI order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for DJI

DJI's DTC store gives you **14 calendar days from delivery** to return a change-of-mind purchase for a refund to the original payment method. The item must be unused, unactivated and in fully intact original packaging with every accessory. Defective items can be reported for replacement or refund within the same window (some regional pages extend it to 30 days). You must request the return by email before shipping anything back.