Can you cancel a Depop order before it ships?

Yes, but only the seller can do it. Before the label is scanned, the seller gives a **full refund** through the app, which cancels the order, refunds the buyer, voids an unused Depop shipping label and reverses the seller's fees. A partial refund leaves the order open. Once the item has shipped, cancelling usually isn't possible. You'd have to wait for delivery and then use Depop Protection if the item is significantly not as described.

How do I delete my Depop account?

On **iOS**, go to *My Depop → My account → Account details → Delete account* and choose a reason. On **Android or web**, Depop deletes the account for you: use the in-app *Delete account* link to reach the contact form, or email **close@depop.com** from the address linked to your account with your @username. First, **withdraw your Depop Balance**, finish or refund any outstanding sales, and settle open disputes. Depop won't close an account with open disputes. Deletion is permanent.

Will I lose my reviews and listings if I delete my Depop account?

Yes. Depop says deletion is **irreversible** and all your data is permanently deleted, including your username, reviews, followers, sales history and listings. Save receipts you need for tax records first. If you only want a break, think about removing your listings instead of deleting the account. Leaving with unfinished sales or an unwithdrawn balance can also affect any Depop account you open later, so clear everything first.

Does Depop have a subscription or cancellation fee?

No. Depop is free to join and has **no monthly subscription and no cancellation fee**. Buyers pay a Marketplace fee of up to 5% plus up to $1/£1 at checkout. UK and US sellers pay no selling fee but do pay payment processing (3.3% + $0.45 in the US, 2.9% + £0.30 in the UK). Optional **Boosted Listings** cost 12% of the item price in the UK and US for new listings from 23 March 2026, and only when a boosted item sells.

What if I paid with PayPal on Depop?

Purchases paid with PayPal aren't handled by Depop's Resolution Centre. Depop says you need to **open a dispute directly with PayPal**, choosing 'Item not received' or 'Significantly not as described'. Message the seller on Depop too, so there's a record. If you've been through the PayPal process and still need help, contact Depop support with your PayPal case number. Sellers refunding a PayPal sale must do it in PayPal on desktop, then use Depop's form to get their fee back.

Is there a phone number for Depop?

Depop **doesn't offer phone support**. Customer service runs through in-app tickets, the Help Center contact form and **support@depop.com**. Be careful with 'Depop' phone numbers on Google, because guides warn many are scams. For order problems, tickets raised in the app are fastest because your user ID and transaction history are attached automatically. For account problems, email from the address linked to your account and put your @username in the subject line.

How do I stop paying Depop boosting fees?

Turn off Boost on each listing in the app. Depop still charges the boosting fee (**12%** in the UK and US, 8% elsewhere) if a buyer saw the boosted listing and **bought within 28 days**, even after you turned Boost off. If you fully refund and cancel a sale through Depop Payments, the boost fee is reversed automatically. If you think you were charged by mistake, contact support with the order ID.

Why am I still being charged after cancelling Depop?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Depop account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Depop Order or Delete Your Account.

Q: Does Depop charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Depop and what to expect.

Last verified today · data refreshes daily · sources: homepage, terms, terms, terms, page-emails

The fastest way

Depop has no subscription to cancel. To cancel an unshipped order, message the seller in-app and ask for a full refund. To close your account, use Delete account in the iOS app or email close@depop.com from your account email with the subject 'Account deletion, @username'. Replies usually take a few days.

Or let yoink do it for you.

30 seconds. AI emails Depop, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a Depop order by email

Email the verified address
close@depop.com, yoink-verified working email for Depop (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Depop team,

I'd like to cancel my recent Depop order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Depop plans you can cancel

Buyer purchase (Marketplace fee up to 5% + up to $1)
There's no subscription. Each purchase is a one-off order. Before it ships, the seller can cancel it by giving a full refund in the app. Buyers have to ask the seller through Depop messages.
Boosted Listings (seller, 12% of item price in UK/US)
Boosting is optional and there's no monthly fee. The 12% fee (8% outside the UK and US) is still charged if a buyer saw the boosted listing and bought within 28 days, even if you turned Boost off in the meantime.
Free selling account
UK, US and Australian sellers pay no selling fee, only payment processing (3.3% + $0.45 in the US, 2.9% + £0.30 in the UK). To close the account, withdraw your balance, finish or refund open sales, and settle any disputes first.
$0.00/mo

What happens to what you’ve already paid

Physical item purchases paid through Depop Payments (card, Apple Pay, Google Pay, Klarna) are covered by Depop Protection in the UK, US and Australia. You get a full refund, including shipping and fees, if the item never arrives, arrives damaged, or is significantly not as described, as long as you report it within 30 days of purchase. You can't report a missing item until 5 days after purchase, and the seller then has 48 hours to respond. Change-of-mind returns from private sellers are up to the seller, and registered business sellers have their own returns policy. Purchases paid with PayPal are disputed through PayPal, not Depop. For seller-side charges, processing and boost fees are reversed automatically when you give a full refund through Depop Payments, while PayPal-era selling fees have to be claimed using the fee-refund form.

“your item doesn’t arrive, arrives damaged, or is significantly not as described, you’ll get a full refund if you report the issue to us within 30 days of the date of purchase.”
, Depop terms

30-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Depop refund guide , same data, but framed around the policy + escalation paths.

Does Depop charge a cancellation fee?

Depop’s terms mention conditions worth checking before you cancel, see the plan notes and policy quote above for the specifics we found. In general: rolling monthly plans end at the period you’ve already paid for with nothing extra to pay, while minimum-term or contract plans can carry an early-exit charge until the term ends.

What doesn’t work for cancelling Depop

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Calling a Depop customer service phone number, Depop doesn't offer phone support. Everything goes through in-app tickets and email, and several guides warn that 'Depop' numbers found on Google are often scams.
✕ Asking a private seller for a change-of-mind refund through Depop, Depop's help center says sellers don't have to refund if you just changed your mind. Only not-received, damaged, or significantly-not-as-described items are covered.
✕ Filing a Depop Protection claim more than 30 days after purchase, Protection only applies if you report the issue within 30 days of the purchase date. After that, Depop rarely steps in.
✕ Reporting an item as not received in the first 5 days, The Resolution Centre won't let you raise an issue until 5 days after purchase, which gives the seller time to ship.
✕ Deleting your account while you still have a balance, open sales or disputes, Depop requires you to withdraw your balance and complete or refund outstanding sales first. It won't close accounts with open disputes.
✕ Emailing support from a different email than the one on your account, Users report getting 'We cannot verify account ownership' replies and having to start again. Deletion requests must come from the email linked to the account.
✕ Deleting the app or account to cancel an active sale, This doesn't cancel open transactions. A seller can only cancel by giving a full refund through the Selling Hub.
✕ Giving a partial refund to cancel an order, A partial refund leaves the order active. Only a full refund cancels it and triggers the automatic fee reversal.
✕ Throwing away a damaged or misdescribed item before the claim is settled, Depop says it can't guarantee refunds for items that have been thrown away during the claim.
✕ Taking payment off the app (Venmo, bank transfer) to avoid fees, Off-platform payments aren't covered by Depop Protection, and Depop's systems flag accounts that mention them.

Cancelled Depop but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Depop, treat it as not cancelled. Email close@depop.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Depop’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Depop charges again.

How Depop will try to keep you

Depop may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “There's no 'delete account' button on the website or Android. Only the iOS app lets you start deletion yourself, and everyone else is sent to a contact form.”
You say: Skip the menus. Email close@depop.com from the address on your account. Include your @username, a clear request to delete the account permanently, and say your balance is withdrawn and you have no open sales or disputes.
They’ll say: “Tickets go unanswered or get generic, AI-sounding replies, especially for payout and dispute problems.”
You say: Reply on the same ticket and quote your ticket number, username and transaction ID. Ask for a written decision by a set date, and say plainly that you'll stop using the platform if it isn't resolved. A seller told TechCrunch this was what finally got a real reply.
They’ll say: “Sellers refuse returns by pointing to 'NO REFUNDS / ALL SALES FINAL' in their shop bio.”
You say: A shop bio doesn't override Depop Protection. If the item didn't arrive, arrived damaged, or is significantly not as described, raise an issue in the Resolution Centre within 30 days and ask Depop to step in if the seller doesn't reply within 48 hours.
They’ll say: “PayPal-paid purchases get sent back to PayPal instead of being handled by Depop.”
You say: Open an 'Item not received' or 'Significantly not as described' dispute in PayPal straight away and note it on the Depop order too. If PayPal can't sort it out, go back to Depop support with the PayPal case number. If both fail, a card chargeback is your fallback.
They’ll say: “Boost fees are still charged up to 28 days after a shopper viewed a boosted listing, even if Boost was switched off.”
You say: Check the fee breakdown on each sale. If you were charged a boost fee on a sale that wasn't attributed to a boosted view, or on an order you fully refunded, ask support to reverse it and quote the order ID.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Depop has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Depop’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Depop’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Depop must honour it regardless of where they’re headquartered.

Delete your Depop account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Depop’s account settings, email close@depop.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Depop

Buyers usually can't cancel a Depop order on their own. **Message the seller** from the order in *Purchases* straight away, say it hasn't shipped, and ask for a **full refund**. Only the seller can cancel, by tapping *Refund sale → Full refund* in their Selling Hub. The money goes back to your original payment method, usually within 3 to 5 business days for cards. If the seller ignores you and never ships, you can raise an item-not-received issue after 5 days. Sellers who don't ship in time may also have the order cancelled and refunded automatically.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Depop refund guide. Need a human for something else entirely? The Depop contact guide lists every channel that actually answers.