Can you cancel a Depop order before it ships?

Yes, but only the seller can do it. Before the label is scanned, the seller gives a **full refund** through the app, which cancels the order, refunds the buyer, voids an unused Depop shipping label and reverses the seller's fees. A partial refund leaves the order open. Once the item has shipped, cancelling usually isn't possible. You'd have to wait for delivery and then use Depop Protection if the item is significantly not as described.

How do I delete my Depop account?

On **iOS**, go to *My Depop → My account → Account details → Delete account* and choose a reason. On **Android or web**, Depop deletes the account for you: use the in-app *Delete account* link to reach the contact form, or email **close@depop.com** from the address linked to your account with your @username. First, **withdraw your Depop Balance**, finish or refund any outstanding sales, and settle open disputes. Depop won't close an account with open disputes. Deletion is permanent.

Does Depop have a subscription or cancellation fee?

No. Depop is free to join and has **no monthly subscription and no cancellation fee**. Buyers pay a Marketplace fee of up to 5% plus up to $1/£1 at checkout. UK and US sellers pay no selling fee but do pay payment processing (3.3% + $0.45 in the US, 2.9% + £0.30 in the UK). Optional **Boosted Listings** cost 12% of the item price in the UK and US for new listings from 23 March 2026, and only when a boosted item sells.

Can I get a refund on Depop if I changed my mind?

Usually not. Depop's help center says sellers **don't have to offer a refund** if you've just changed your mind. With private sellers it's their choice. **Registered business** sellers have their own returns policy, and local consumer law can give you extra rights, such as cancellation rights on distance purchases from businesses. Depop Protection only covers items that never arrive, arrive damaged, or are significantly not as described. Wrong size or colour versus the listing, or a counterfeit, counts. Not liking the fit doesn't.

What if I paid with PayPal on Depop?

Purchases paid with PayPal aren't handled by Depop's Resolution Centre. Depop says you need to **open a dispute directly with PayPal**, choosing 'Item not received' or 'Significantly not as described'. Message the seller on Depop too, so there's a record. If you've been through the PayPal process and still need help, contact Depop support with your PayPal case number. Sellers refunding a PayPal sale must do it in PayPal on desktop, then use Depop's form to get their fee back.

What if Depop ignores my refund request?

Reply on your existing ticket rather than opening new ones. Include your ticket number, username, transaction ID and evidence such as photos and tracking, and ask for a written decision by a specific date. You can also email **support@depop.com** from your account email. If you paid by card and Depop Protection fails within the window, ask your card issuer for a **chargeback**. A public post tagging @depop on X or Instagram can also get a ticket moving.

How do I stop paying Depop boosting fees?

Turn off Boost on each listing in the app. Depop still charges the boosting fee (**12%** in the UK and US, 8% elsewhere) if a buyer saw the boosted listing and **bought within 28 days**, even after you turned Boost off. If you fully refund and cancel a sale through Depop Payments, the boost fee is reversed automatically. If you think you were charged by mistake, contact support with the order ID.

REFUND GUIDE

How to Get a Depop Refund Within the 30-Day Window.

Q: How long do I have to get a refund on Depop?

For purchases paid through Depop Payments, you must report the problem **within 30 days of the purchase date** to qualify for Depop Protection. You can't raise an item-not-received issue until **5 days after purchase**, and the seller then has **48 hours** to respond before you can ask Depop to step in. Keep a damaged or misdescribed item until the claim is settled. Refunds go back to your original payment method once approved.

Depop refunds are per-order, and their own policy gives you a 30-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against Depop’s own Terms · UK, US, and EU rights covered below

The short answer

Physical item purchases paid through Depop Payments (card, Apple Pay, Google Pay, Klarna) are covered by Depop Protection in the UK, US and Australia. You get a full refund, including shipping and fees, if the item never arrives, arrives damaged, or is significantly not as described, as long as you report it within 30 days of purchase. You can't report a missing item until 5 days after purchase, and the seller then has 48 hours to respond. Change-of-mind returns from private sellers are up to the seller, and registered business sellers have their own returns policy. Purchases paid with PayPal are disputed through PayPal, not Depop. For seller-side charges, processing and boost fees are reversed automatically when you give a full refund through Depop Payments, while PayPal-era selling fees have to be claimed using the fee-refund form.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Depop, cites the policy, escalates if ignored, and surfaces the win when the money lands.

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What Depop actually says

“your item doesn’t arrive, arrives damaged, or is significantly not as described, you’ll get a full refund if you report the issue to us within 30 days of the date of purchase.”
, verbatim from Depop’s terms

30-day cancellation windowPro-rata refund: no

How long does a Depop refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note Depop’s own policy works on a 30-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Depop charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Depop has ~45 days to defend. Works regardless of where Depop is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Depop subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Depop can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Depop is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Depop refund email

Email the right address
Use close@depop.com, the route yoink has verified actually gets read for Depop.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Depop team,

I'm requesting a refund for my Depop order (reference [order number], placed on [date], for [amount]). I'm within the 30-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Depop

Buyers usually can't cancel a Depop order on their own. **Message the seller** from the order in *Purchases* straight away, say it hasn't shipped, and ask for a **full refund**. Only the seller can cancel, by tapping *Refund sale → Full refund* in their Selling Hub. The money goes back to your original payment method, usually within 3 to 5 business days for cards. If the seller ignores you and never ships, you can raise an item-not-received issue after 5 days. Sellers who don't ship in time may also have the order cancelled and refunded automatically.