An item is missing from my delivery, what should I do?

For Nando's delivery orders, Nando's help centre sends you to its **dedicated Nando's team on 020 399 11782**. If you ordered through the Deliveroo app, use **Order Help** on that order and select the missing items. Deliveroo usually refunds just the missing item rather than the whole order, so add a photo of what arrived and your receipt. If the missing item ruined the meal (for example, a whole main), say so and ask for a larger refund in writing.

Why has my order been cancelled?

Restaurants sometimes cancel orders because of stock, capacity, or no rider being available. Nando's says that if your delivery order was cancelled unexpectedly, you should contact **Deliveroo Customer Service via the Help link in your email**, because Deliveroo runs Nando's delivery. Deliveroo issues a full refund to your payment method for cancelled or rejected orders, but your bank may take extra time to release the pending amount. If it hasn't appeared after a few working days, email customersupport@deliveroo.co.uk with the order number.

Will I still be charged after cancelling Deliveroo Plus?

You shouldn't be. Once you cancel, Plus stays active until the end of your current billing period and isn't renewed. Monthly plans bill on the same date each month, so cancel **before** that date to avoid the next charge. Some users say cancellations didn't go through, so screenshot the confirmation and check your subscription status a few days later. If you're charged after cancelling, email customersupport@deliveroo.co.uk with the screenshot and ask for a refund.

Does deleting the app cancel my subscription?

No. Deleting the Deliveroo app doesn't touch your Plus subscription, and deleting your account may not stop billing either. Users report being charged after deleting their accounts. Cancel first under **Account → Deliveroo Plus → Cancel subscription** on the web or in the app, wait for confirmation, and only then delete your account if you want to. If you got Plus Silver through Amazon Prime, manage it from your Amazon account instead.

Is there a cancellation fee?

No. Deliveroo doesn't charge a fee to cancel Plus, monthly or annual. The catch is timing. Monthly plans renew automatically on the same date each month, and annual plans run to the end of the paid year with no pro-rata refund. For food orders there's no cancellation fee as such, but once the restaurant has started cooking, Deliveroo may refuse the cancellation and you'll still pay for the food.

Deliveroo support isn't answering my complaint, how can I escalate it?

Submit it again through **Order Help** so it's logged against the order, then put it in writing to **customersupport@deliveroo.co.uk** (the contact address in Deliveroo's Terms) with your order number, photos, and the outcome you want. You can also DM @DeliverooHelp on X with your account email and order number. If you still get no fair answer, a card chargeback is a realistic option for orders that weren't delivered or weren't as described.

Why am I still being charged after cancelling Deliveroo / Nando's?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Deliveroo / Nando's account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel Deliveroo / Nando's.

Q: Does Deliveroo / Nando's charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Deliveroo / Nando's and what to expect.

Last verified 18 days ago · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

Nando's delivery orders: cancel via Order Help in the Deliveroo app or the help link in your Nando's confirmation email, but only before the restaurant starts cooking. Deliveroo Plus: Account → Deliveroo Plus → Cancel; full refund within 14 days. Otherwise email customersupport@deliveroo.co.uk, subject "Cancellation request, [order no./account email]". Confirmation time unreported.

Or let yoink do it for you.

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Every way to cancel Deliveroo / Nando's

Phone: Call +44 20 3991 1782 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Email: Email customersupport@deliveroo.co.uk with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Deliveroo Plus: cancel before the end of your current billing cycle. Monthly plans bill on the same date each month, and annual plans can't move to monthly before the term ends. Nando's delivery orders: you can only self-cancel through the confirmation-email help link before the restaurant starts preparing.

The 4-step cancellation

Email the verified address
customersupport@deliveroo.co.uk, yoink-verified working email for Deliveroo / Nando's (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Deliveroo / Nando's team,

I'm writing to cancel the subscription on my account, [your account email].

Please treat this as formal notice of cancellation, effective from the end of the current billing period. Under the Consumer Contracts Regulations 2013, I'm entitled to cancel this contract by notice through the same channel it was formed in.

Please confirm by reply that the subscription has been cancelled and that no further charges will be taken.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Deliveroo / Nando's plans you can cancel

Deliveroo Plus Gold
Cancel under Account → Deliveroo Plus on the web or in the app. Do it before your billing date, because monthly plans renew on the same date each month. You can't switch an annual plan to monthly before the annual term ends.
£7.99/mo
Deliveroo Plus Gold (£4.99 monthly offer)
Price varies by customer and has no annual option. You cancel it the same way (Account → Deliveroo Plus).
£4.99/mo
Deliveroo Plus Silver
Only available through partnerships (Amazon Prime, Blue Light Card) and to selected Deliveroo Students, free for one year. If it came through Amazon, manage it from your Amazon account.
£0.00/mo
Deliveroo Plus Diamond
Invite-only tier with no public price. Presumably cancelled through Account → Deliveroo Plus like the other tiers.

What happens to what you’ve already paid

Deliveroo Plus subscription fees (Gold monthly or annual) are fully refundable if you ask within 14 days of the paid period starting. After that there's no change-of-mind refund, annual plans aren't pro-rated, and your perks continue until the term ends. Nando's food orders delivered by Deliveroo have no fixed window: report missing, wrong, cold, damaged or very late items through Order Help (or Nando's dedicated delivery line). Refunds follow the mix of credit and card you paid with, and refunds for single missing items are usually partial. For Nando's orders placed today, Nando's says to call the restaurant's Manager on Duty.

“You can request a full refund within the first 14 days of your paid period. If you cancel after this 14 day cooling off period, you will not be refunded for a change of mind.”
, Deliveroo / Nando's terms

14-day cancellation windowPro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Deliveroo / Nando's refund guide , same data, but framed around the policy + escalation paths.

Does Deliveroo / Nando's charge a cancellation fee?

We found no cancellation fee in Deliveroo / Nando's’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the Consumer Contracts Regulations give you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling Deliveroo / Nando's

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Deleting the Deliveroo app or account to stop Plus, Deleting the app doesn't cancel Plus, and some users say they were charged again after deleting their account. Cancel Plus under Account → Deliveroo Plus first.
✕ Asking the restaurant to refund an order placed through Deliveroo, Restaurants regularly send Deliveroo-app orders back to Deliveroo ('speak to Deliveroo'), because Deliveroo takes the payment as the partner's agent. Nando's-site orders placed today are the exception: Nando's sends those to the restaurant's Manager on Duty.
✕ Asking for a change-of-mind Plus refund after day 14, Deliveroo's FAQ says there's no change-of-mind refund after the 14-day cooling-off period, and annual plans aren't pro-rated.
✕ Expecting a full card refund on an order partly paid with Deliveroo credit, Refunds follow the credit-to-card mix you paid with. If half the order was paid with credit, half the refund comes back as credit.
✕ Cancelling a Nando's delivery after the kitchen has started, You can only self-cancel through the confirmation-email help link before preparation starts. After that it's a request Deliveroo or Nando's may turn down.

Cancelled Deliveroo / Nando's but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Deliveroo / Nando's, treat it as not cancelled. Email customersupport@deliveroo.co.uk referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Deliveroo / Nando's’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Deliveroo / Nando's charges again.

How Deliveroo / Nando's will try to keep you

Deliveroo / Nando's may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Offering a percentage-based partial refund for an order that was inedible or very late”
You say: I'm rejecting the partial refund for order #[number]. The food wasn't of satisfactory quality / wasn't delivered as described, so please refund the full order value, including delivery and service fees, to my original payment method.
They’ll say: “Refunding as Deliveroo account credit instead of to your card”
You say: I paid for order #[number] by card. Please send the refund for the card-paid portion back to that card, not as Deliveroo credit, in line with your own rule that refunds follow how the order was paid.
They’ll say: “Bouncing you between the restaurant and Deliveroo”
You say: Your Terms say Deliveroo acts as the partner's agent and takes payment on its behalf, and that Deliveroo is the delivery contract party for Deliveroo Delivery. Please resolve order #[number] directly. Don't send me back to the restaurant.
They’ll say: “Repeatedly promising a 'resolution within 24 hours' that never arrives”
You say: This is my [nth] contact about [order/Plus charge] since [date]. Please confirm the refund in writing within 7 days. Otherwise I'll raise a chargeback with my card issuer and take the complaint further.
They’ll say: “Warning that frequent refund requests may lead to account closure for 'abuse'”
You say: This claim has photo evidence and the order timeline attached. It's a genuine fault, not a repeated or unreasonable complaint, and I expect it to be handled on its merits.
They’ll say: “Saying an annual Plus plan can't be refunded”
You say: I'm cancelling within 14 days of the paid period starting, which your FAQ says qualifies for a full refund. Please refund £[amount] to my original payment method.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Deliveroo / Nando's’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Deliveroo / Nando's’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Deliveroo / Nando's has ~45 days to defend.

Rights in other regions (European Union)

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Deliveroo / Nando's must honour it regardless of where they’re headquartered.

Delete your Deliveroo / Nando's account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Deliveroo / Nando's’s account settings, email customersupport@deliveroo.co.uk with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under UK GDPR (Article 17, the right to erasure). They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Deliveroo / Nando's

For Nando's delivery (brought to you by Deliveroo), you can cancel through the **help link in your confirmation email** as long as the restaurant hasn't started preparing your food. Once preparation has started you can only *request* a cancellation through the same help link, and approval isn't guaranteed. If you ordered in the Deliveroo app, open **Orders → Order Help** on the live order. Deliveroo says it will try, but can't always cancel once the partner has started cooking or a rider has been assigned.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Deliveroo / Nando's refund guide. Need a human for something else entirely? The Deliveroo / Nando's contact guide lists every channel that actually answers.