My Cameo video expired! What do I do?

If the talent didn't fulfil or decline within their window (usually up to **7 days**), the request expires and you should get your money back automatically. How depends on where you ordered: **website and Android** orders are refunded to your card, and **iOS** orders become USD credits. To turn iOS credits into cash, tap 'request refund' on the order in the app, which goes through Apple. If you can't find the button, use reportaproblem.apple.com. You'll need a credit balance at least equal to the refund.

How do I cancel a Cameo subscription?

Cameo's Paid Features (Follows and Subscriptions to a talent) renew every month. The terms say to email **hello@cameo.com** with your username, the email on your account, the talent's name and the Paid Feature you want to cancel. Send it **at least one day before** the current period ends, or you'll be charged again. Fees aren't refunded for partial months. If you subscribed through Apple or Google Play, cancel in your phone's subscription settings too.

How do I delete my Cameo account?

Cameo's terms say you can close your account at any time by emailing **hello@cameo.com**. For a privacy deletion request, email **dataprotection@cameo.com** with your full name, the email you use with Cameo, and the country or state you live in. Cameo says it typically handles deletion requests within 45 days. Before you close the account, cancel any active Paid Feature subscriptions and use any remaining credits, because credits can't be refunded or transferred.

Can I cash out Cameo credits?

No. The terms say Cameo credit balances **can't be refunded or transferred**, and once used they're gone. The one exception is credits from an unfulfilled **iOS** order: request a refund on that order through Apple, and the matching credits are removed from your account. Credits from referrals or promotions can't be cashed out at all.

Is there a Cameo customer service phone number?

Cameo's Google Play developer listing shows **+1 800-243-1739**, but it seems to handle privacy inquiries rather than refunds. Consumer sites report very short calls and few resolved issues. Cameo's own channels are written: the help-ticket form at help.cameo.com, **hello@cameo.com** for purchase questions, and business@cameo.com for Business Cameos. Use email if you need a paper trail.

Why am I still being charged after cancelling Cameo?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my Cameo account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel a Cameo Request Before It's Recorded.

Q: Does Cameo charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel Cameo and what to expect.

Last verified 9 days ago · data refreshes daily · sources: homepage, terms, contact, terms, page-emails

The fastest way

To cancel a pending Cameo request, go to your Orders or use the confirmation email, and do it before the star records the video. To cancel a fan subscription or close your account, email hello@cameo.com with the subject 'Cancel Paid Feature, [username]' at least one day before renewal. Unfulfilled requests are refunded after 7 days. iOS orders get credits instead.

Or let yoink do it for you.

30 seconds. AI emails Cameo, handles retention, chases the refund. You approve once, then sleep.

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Cancelling a Cameo order by email

Email the verified address
hello@cameo.com, yoink-verified working email for Cameo (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi Cameo team,

I'd like to cancel my recent Cameo order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

Cameo plans you can cancel

Personalized video (standard delivery)
This is a one-off purchase. Each talent sets their own price, and the homepage listings run from about $18 to $195+. You can cancel from your Orders on cameo.com, from the app, or from the confirmation email, but only while the request is still pending. The talent has up to 7 days, or longer at Cameo's discretion, to fulfil or decline.
Instant / 24-hour express Cameo
This is a one-off purchase with a shorter delivery promise (0 to 60 minutes for Instant, or options such as 24 hours). You can cancel while it's still pending.
Business Cameo video
This is a one-off purchase for business promotion or internal company use. The terms send purchase questions to business@cameo.com.
Follows & Subscriptions (Paid Features)
Renews automatically every month. The terms say to cancel by emailing hello@cameo.com with your username, account email, the talent's name and the Paid Feature, at least one day before the current period ends. This wording comes from the archived terms. The current terms still list a Follows/Subscriptions section.
Cameo Direct messages, stickers, tips & gift cards

What happens to what you’ve already paid

One-off video bookings (standard, Instant/express and Business): if the talent doesn't fulfil your request within their window (usually 7 days), web and Android orders are refunded to your card, while iOS app orders get USD Cameo credits instead. To turn those credits into cash, use 'request refund' on the order in the iOS app, which goes through Apple. Once a video is delivered it can't be refunded, and neither can tips, gift cards, Cameo Direct messages or stickers. Cameo credits themselves can't be cashed out, and monthly Paid Feature subscriptions aren't refunded, even for part of a month.

“Here's the short version: if your video booking request isn't fulfilled, we'll typically refund the purchase or give you Cameo credits. Completed transactions aren't refundable and can't be returned or exchanged.”
, Cameo terms

Pro-rata refund: no

Asking specifically for money back, not just a cancellation? See the dedicated Cameo refund guide , same data, but framed around the policy + escalation paths.

Does Cameo charge a cancellation fee?

We found no cancellation fee in Cameo’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide.

What doesn’t work for cancelling Cameo

Based on 6 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Asking Cameo support to refund an iOS app purchase to your card, Cameo's CEO told TechCrunch that iOS purchases are processed by Apple, so Cameo can't issue those refunds. Support sends you to Apple or the in-app 'request refund' button.
✕ Asking for a refund on a completed video because you don't like it, Under the terms and the refund page, completed videos can't be returned, exchanged or refunded, and the talent decides how to fulfil your request.
✕ Asking Cameo to cash out your account credit balance, The terms say credit balances can't be refunded or transferred. The only way back to cash is Apple's refund route for the original iOS order.
✕ Asking for tips, gift cards or Cameo Direct messages to be refunded, The refund page says all of these can't be returned, exchanged or refunded.
✕ Cancelling a Paid Feature subscription on the renewal day, The terms say you must email at least one day before the current period ends, or you'll be charged again. Fees aren't refunded for partial periods.
✕ Looking for the iOS 'request refund' button based on support's instructions, One App Store reviewer said support's step-by-step directions pointed to a refund button that didn't exist, and they were then told to contact Apple directly.

Cancelled Cameo but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from Cameo, treat it as not cancelled. Email hello@cameo.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on Cameo’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if Cameo charges again.

How Cameo will try to keep you

Cameo may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Unfulfilled iOS orders are converted to Cameo credits instead of a cash refund”
You say: I don't want credits. Under your refund policy I can request a refund through Apple, so please confirm the credit balance for order [#] is available to be deducted, and that I can use 'request refund' on that order.
They’ll say: “Support redirects you to Apple and stops responding”
You say: Skip support. Go to reportaproblem.apple.com, choose the Cameo charge, and pick 'Requested item not delivered'. Attach the expiry or decline notice.
They’ll say: “The confirmation email promises a 'hold' on funds, but you're charged in full and given credits”
You say: Your confirmation email said a hold would be placed and released if the request wasn't fulfilled. It wasn't fulfilled, so please return the funds to my original payment method, not as account credit.
They’ll say: “A late express/24-hour booking is converted to standard delivery with only the price difference refunded”
You say: The express timeframe I paid for was missed and the occasion has now passed. I'd like the entire booking refunded, not converted to a standard request.
They’ll say: “Paid Feature subscriptions can only be cancelled by email, with no confirmation flow”
You say: Please cancel my [Talent] [Paid Feature] subscription. Username: [x]. Account email: [y]. This is more than one day before renewal. Please confirm in writing that no further charges will be made.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

United States

FTC Click-to-Cancel Rule (2024+)
Cancel must be as easy as sign-up.
The Federal Trade Commission’s Click-to-Cancel rule requires Cameo to make cancelling at least as simple as signing up, same channel, same number of clicks. If they buried the cancel button or forced a phone call, they’re in violation; report to reportfraud.ftc.gov.
California ARL (auto-renewal law)
Renewal must be cancellable online.
California Business & Professions Code §17602 forces any company billing California residents on auto-renewal to provide an online cancel mechanism. Lawsuits have been won on this; companies often refund quickly when it’s cited.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; Cameo has ~45 days to defend.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of Cameo’s own policy.
Consumer Rights Act 2015
Services must be as described.
If Cameo’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. Cameo must honour it regardless of where they’re headquartered.

Delete your Cameo account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in Cameo’s account settings, email hello@cameo.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under state privacy laws such as the CCPA. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling Cameo

You can cancel a Cameo request from the **confirmation email**, from your **Orders on cameo.com**, or in the **Cameo app**, but only before the talent completes it. Sign in with the same account you ordered from. On the website, cancelling releases the payment hold, which can take **3 to 7 business days** to clear, depending on your bank. In the iOS app, the money goes back as Cameo credits. If you want cash, request a refund through Apple on the order in the app.

Money-back questions (windows, pro-rata, chargebacks) are covered in the Cameo refund guide. Need a human for something else entirely? The Cameo contact guide lists every channel that actually answers.