My Cameo video expired! What do I do?

If the talent didn't fulfil or decline within their window (usually up to **7 days**), the request expires and you should get your money back automatically. How depends on where you ordered: **website and Android** orders are refunded to your card, and **iOS** orders become USD credits. To turn iOS credits into cash, tap 'request refund' on the order in the app, which goes through Apple. If you can't find the button, use reportaproblem.apple.com. You'll need a credit balance at least equal to the refund.

Does Cameo give refunds?

Only in some cases. Cameo refunds a video request (or gives credit for it) **when it isn't fulfilled**, including when the talent declines or misses the deadline. **Completed videos aren't refundable** and can't be returned or exchanged, because they're made just for you. Tips, gift cards, Cameo Direct messages and stickers aren't refundable either. Bookings that break Cameo's terms or Apple/Google policies get neither a refund nor credit.

Why did I get Cameo credits instead of a refund?

If you ordered in the **iOS app**, Apple processed the payment, so Cameo returns unfulfilled orders as **USD credits** in your account rather than refunding your card. Cameo has said publicly that it can't issue refunds for iOS purchases itself. You can still get cash: open the order in the iOS app and choose **'request refund'**, which goes to Apple, and the matching credits are removed. Website and Android orders are refunded straight to your payment method.

How do I get a refund from Apple for a Cameo purchase?

Open your Orders in the Cameo iOS app and tap **'request refund'** on the unfulfilled video. Your Cameo credit balance has to be at least the refund amount, because those credits are deducted straight away. If the button is missing, as some reviewers report, use the 'Report a Problem' link in your Apple receipt email or go to reportaproblem.apple.com. Say that the item wasn't delivered and attach Cameo's expiry or decline notice.

Can I get a refund if I don't like my Cameo video?

Usually not. Cameo's terms say the talent decides how to fulfil your request and **may not follow it exactly**, and that a completed video can't be returned or exchanged, with **no refunds** issued. If the video is clearly faulty (for example, it won't play, it has the wrong recipient, or it's not from the talent you booked), contact hello@cameo.com with screenshots. If you paid by card on the website and Cameo won't help, a card dispute is the last resort.

How do I cancel a Cameo subscription?

Cameo's Paid Features (Follows and Subscriptions to a talent) renew every month. The terms say to email **hello@cameo.com** with your username, the email on your account, the talent's name and the Paid Feature you want to cancel. Send it **at least one day before** the current period ends, or you'll be charged again. Fees aren't refunded for partial months. If you subscribed through Apple or Google Play, cancel in your phone's subscription settings too.

How do I delete my Cameo account?

Cameo's terms say you can close your account at any time by emailing **hello@cameo.com**. For a privacy deletion request, email **dataprotection@cameo.com** with your full name, the email you use with Cameo, and the country or state you live in. Cameo says it typically handles deletion requests within 45 days. Before you close the account, cancel any active Paid Feature subscriptions and use any remaining credits, because credits can't be refunded or transferred.

Can I cash out Cameo credits?

No. The terms say Cameo credit balances **can't be refunded or transferred**, and once used they're gone. The one exception is credits from an unfulfilled **iOS** order: request a refund on that order through Apple, and the matching credits are removed from your account. Credits from referrals or promotions can't be cashed out at all.

Are Cameo tips and gift cards refundable?

No. Cameo's refund page lists **tips, gift cards, Cameo Direct messages and stickers** as non-returnable, non-exchangeable and non-refundable. The minimum tip is US $5. For gift card problems such as a code that won't redeem, Cameo's terms list giftcards@cameo.com. If a gift card was charged but never delivered, ask that address for help first, then consider a dispute with your card provider.

Is there a Cameo customer service phone number?

Cameo's Google Play developer listing shows **+1 800-243-1739**, but it seems to handle privacy inquiries rather than refunds. Consumer sites report very short calls and few resolved issues. Cameo's own channels are written: the help-ticket form at help.cameo.com, **hello@cameo.com** for purchase questions, and business@cameo.com for Business Cameos. Use email if you need a paper trail.

REFUND GUIDE

How to Get a Cameo Refund Instead of Credits.

Cameo refunds are per-order, here's what their policy actually says, and how to escalate if they ignore the request.

Last verified 8 days ago against Cameo’s own Terms · UK, US, and EU rights covered below

The short answer

One-off video bookings (standard, Instant/express and Business): if the talent doesn't fulfil your request within their window (usually 7 days), web and Android orders are refunded to your card, while iOS app orders get USD Cameo credits instead. To turn those credits into cash, use 'request refund' on the order in the iOS app, which goes through Apple. Once a video is delivered it can't be refunded, and neither can tips, gift cards, Cameo Direct messages or stickers. Cameo credits themselves can't be cashed out, and monthly Paid Feature subscriptions aren't refunded, even for part of a month.

Or let yoink chase the refund.

30 seconds to set up. yoink emails Cameo, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What Cameo actually says

“Here's the short version: if your video booking request isn't fulfilled, we'll typically refund the purchase or give you Cameo credits. Completed transactions aren't refundable and can't be returned or exchanged.”
, verbatim from Cameo’s terms

Pro-rata refund: no

How long does a Cameo refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a Cameo charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.
California ARL refund right
Refund if cancel was blocked or unclear.
If Cameo made it hard to cancel under California ARL, you’re entitled to a refund of charges taken since the obstruction. Multiple class actions (including against Adobe + Hulu) have set the precedent.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, Cameo has ~45 days to defend. Works regardless of where Cameo is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United Kingdom, European Union)

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with Cameo for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any Cameo subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail Cameo can’t ignore.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If Cameo is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

The Cameo refund email

Email the right address
Use hello@cameo.com, the route yoink has verified actually gets read for Cameo.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi Cameo team,

I'm requesting a refund for my Cameo order (reference [order number], placed on [date], for [amount]).

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for Cameo

You can cancel a Cameo request from the **confirmation email**, from your **Orders on cameo.com**, or in the **Cameo app**, but only before the talent completes it. Sign in with the same account you ordered from. On the website, cancelling releases the payment hold, which can take **3 to 7 business days** to clear, depending on your bank. In the iOS app, the money goes back as Cameo credits. If you want cash, request a refund through Apple on the order in the app.