What if an item purchased at brynje-shop.com arrives damaged?

Report the damage **as soon as possible** to **info@brynje-shop.com**. The shop's FAQ says it will then explain the next steps. The Terms & Conditions say all goods it ships are insured against transport damage, and that complaints about defects must be made in writing as soon as possible. Take photos of the parcel and the item before you return anything, and put your order number in the email subject so it's handled faster.

What's the warranty on items bought at brynje-shop.com?

The FAQ promises a **full 6-month warranty**. It also says that if you're unhappy with a purchase for any reason and haven't damaged it, you can return it within 6 months and Miller Optik pays all shipping and handling. That's much more generous than the standard 14-day withdrawal period, so quote the FAQ wording if you're past 14 days. In the EU you also have legal rights for faulty goods that are separate from this warranty.

Is the brynje-shop.com cancellation period 7 days or 14 days?

Use **14 days**. The English Terms & Conditions, dated September 2012, still mention a 7-day written withdrawal with return within 3 working days. But the shop's current returns page and FAQ both say 14 days, and EU law gives at least 14 days from delivery for online purchases. In practice: email **info@brynje-shop.com** within 14 days of receiving the parcel, then send it back within 14 days of that email.

How do I cancel a brynje-shop.com order before it ships?

Move quickly. The shop ships orders placed before **12 noon (homepage) or 2pm (FAQ), Mon, Fri, the same day**. Phone **+43 512 560444 410** (Mon, Fri, 8am, 5pm Austrian time) and also email **info@brynje-shop.com** with your order number in the subject, so you have a written record. If the parcel has already gone, you can still withdraw within 14 days of delivery and return the items unused for a refund.

Can I exchange Brynje for a different size?

Yes, but it works as a new order plus a return. The shop asks you to **place a new order** for the replacement size and send back the item that doesn't fit as a normal return. That way the new size is reserved and reaches you faster. The return follows the usual rules: email **info@brynje-shop.com** within 14 days with your order number, and send the item unused in its original packaging.

Is brynje-shop.com the same company as Brynje of Norway or Brynje USA?

No. brynje-shop.com is an **independent retailer run by Miller Optik GmbH** (Miller United Optics), an optician business in Innsbruck, Austria. It has sold Brynje products online since 2008. Brynje of Norway (brynje.no) and Brynje USA are separate sellers with their own 30-day policies and support inboxes. If you ordered from brynje-shop.com, send cancellations and refund requests only to info@brynje-shop.com.

Is there a subscription or cancellation fee at brynje-shop.com?

No. brynje-shop.com only sells **one-off orders**. There's no membership, auto-renewal or cancellation fee. The only costs you might face are return postage (often paid by you, €6 deducted for Austrian freight-collect returns) and, for cash-on-delivery orders, a **€8 C.O.D. handling fee** charged when you order.

Why am I still being charged after cancelling BRYNJE by MILLER United Optics?

Usually one of three things: the cancellation never completed (no written confirmation), the subscription bills through Apple or Google and must be cancelled there, or a minimum term is still running. Charges continuing after a confirmed cancellation can be disputed with your bank as a chargeback.

How do I delete my BRYNJE by MILLER United Optics account?

Cancel the subscription first, then request account deletion in settings or by email. If there is no self-serve option, email a written erasure request citing the applicable data-protection law; most companies complete erasure within about 30 days.

How to Cancel BRYNJE by MILLER United Optics.

Q: Does BRYNJE by MILLER United Optics charge a cancellation fee?

Rolling monthly plans end at the period already paid for with nothing extra to pay. Fixed minimum-term plans can carry an early-exit charge until the term ends, check your signup terms for a minimum-term end date.

Here's the fastest way to cancel BRYNJE by MILLER United Optics and what to expect.

Last verified today · data refreshes daily · sources: homepage, contact, contact, terms, page-emails

The fastest way

brynje-shop.com is run by Miller Optik in Austria. It sells one-off orders, not subscriptions. To cancel, email info@brynje-shop.com within 14 days of delivery with the subject "Withdrawal, Order #[number]". Then post the items back unused, unwashed and in their original packaging within 14 days. Phone: +43 512 560444 410 (Mon, Fri 8am, 5pm). No reply time is published.

Or let yoink do it for you.

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Every way to cancel BRYNJE by MILLER United Optics

Phone: Call +43 512 560444 410 and say “cancel my service”. Expect a retention pitch, decline it twice and hold firm.
Post: Returned goods go to Miller Optik GmbH, Meraner Straße 3, 6020 Innsbruck, Austria, with a copy of the invoice. A letter isn't required to cancel; email notice to info@brynje-shop.com is enough.. Send it tracked so you can prove delivery.
Email (fastest): Email info@brynje-shop.com with the template below, the route that creates a paper trail and carries the refund ask.

Timing matters: Notify the shop within 14 days of receiving the parcel, then send it back within 14 days of that notice. Orders placed before 12 noon or 2pm Mon, Fri (the shop's pages differ) ship the same day, so cancelling before dispatch needs a same-day call or email.

Cancelling a BRYNJE by MILLER United Optics order by email

Email the verified address
info@brynje-shop.com, yoink-verified working email for BRYNJE by MILLER United Optics (confirmed by tracked cancellations).
Use a precise subject
Subject: Cancellation Request, [your account email]

Send this template

Hi BRYNJE by MILLER United Optics team,

I'd like to cancel my recent BRYNJE by MILLER United Optics order (reference [order number], placed on [date]) under the account [your account email].

Please confirm the cancellation by reply and process the refund to my original payment method.

Best,
[your name]

Wait for confirmation
Wait 24 hours. If there's no response, send a polite one-line follow-up referencing the original request.

BRYNJE by MILLER United Optics plans you can cancel

One-off product order (no subscription or membership)
There are no recurring plans. The shop sells single orders of Brynje base layers, caps and similar items (for example, a Heritage Wool Cap is €58.00). To cancel an order, email info@brynje-shop.com within 14 days of receiving the parcel, with your order or invoice number and your reason in the subject line. Orders placed before 12 noon or 2pm Mon, Fri ship the same day; the homepage and FAQ give different cutoffs. So if you want to stop an order before it ships, act fast.

What happens to what you’ve already paid

This policy covers one-off product orders from brynje-shop.com; the shop has no subscriptions. The returns page and FAQ give 14 days: tell the shop by email within 14 days of receiving the parcel, then send the items back within 14 days of that email. Items must be unused, unwashed and in their original packaging. If you return only part of an order, you get a partial refund for those items. The English Terms & Conditions, last updated in 2012, still say 7 days with written notice and return within 3 working days. That clause is older than the 14-day legal minimum for EU distance sales, and the shop's own pages say 14 days. UK refunds can take several extra weeks because the shop waits for the customs clearance bill. Separately, the FAQ promises a 6-month warranty under which undamaged products can be returned and Miller Optik pays the shipping.

“Please contact us within 14 days after the receive of your parcel and inform us about your wish to cancel your order.”
, BRYNJE by MILLER United Optics terms

14-day cancellation windowPro-rata refund: yes

Asking specifically for money back, not just a cancellation? See the dedicated BRYNJE by MILLER United Optics refund guide , same data, but framed around the policy + escalation paths.

Does BRYNJE by MILLER United Optics charge a cancellation fee?

We found no cancellation fee in BRYNJE by MILLER United Optics’s published terms. On a rolling plan you simply pay to the end of the current billing period and nothing after. If you’re inside a fixed minimum term, check your signup email for the end date, cancelling early is where fees usually hide. If you signed up online within the last 14 days, the EU Consumer Rights Directive gives you a cooling-off right to walk away, fee-free, for most digital subscriptions.

What doesn’t work for cancelling BRYNJE by MILLER United Optics

Based on 7 sources, Reddit, app reviews, and direct testing. Skip these and save yourself the loop.

✕ Emailing Brynje of Norway (brynje.no) or Brynje USA about an order from brynje-shop.com, brynje-shop.com is an independent retailer run by Miller Optik GmbH in Innsbruck. Brynje of Norway and Brynje USA are separate sellers with different return rules (30 days, with their own return forms and deductions), so they can't process a brynje-shop.com order.
✕ Washing the garment or throwing away the original packaging before deciding, The returns page warns customers not to wash items or discard the original wrapping until they're sure they'll keep them. If you do, you risk a partial refund or none at all.
✕ Sending the return unpaid, or with customs or delivery charges attached, The shop says it doesn't accept parcels with delivery costs or customs fees on them. Such parcels are either sent back or the fees are taken off your refund, which also delays it.
✕ Posting the return without tracking or insurance, Miller Optik says it isn't liable for lost or damaged parcels that didn't use its own shipping label, and asks for tracked, insured returns.
✕ Returning an item and expecting a swap for another size, For exchanges, the shop asks you to place a new order for the replacement and return the item that doesn't fit as a normal return. It doesn't send replacements automatically.
✕ Following the 3-working-day return deadline in the old T&Cs, The 2012 Terms & Conditions say 7 days to cancel and 3 working days to ship back. The current returns page gives 14 days for each step, so rushing or giving up because of the old clause isn't necessary.

Cancelled BRYNJE by MILLER United Optics but still being charged?

Three common reasons, in order of likelihood:

The cancellation didn’t actually complete. If you never received a written confirmation from BRYNJE by MILLER United Optics, treat it as not cancelled. Email info@brynje-shop.com referencing your original request date and ask for written confirmation plus a refund of any charge taken since.
You cancelled in the wrong place. Subscriptions started through the App Store or Google Play bill through Apple or Google, cancelling on BRYNJE by MILLER United Optics’s site doesn’t touch them. Check Settings → Subscriptions on iPhone, or Play Store → Payments & subscriptions on Android.
Billing lag. A charge that was already in flight when you cancelled can still land a few days later. One trailing charge can be normal; two is not.

If they keep charging after a confirmed cancellation, that’s chargeback territory: dispute the charge with your bank citing “subscription cancelled, merchant continued billing”. The yoink app also flags this automatically, it keeps watching your inbox after a confirmed cancellation and alerts you if BRYNJE by MILLER United Optics charges again.

How BRYNJE by MILLER United Optics will try to keep you

BRYNJE by MILLER United Optics may respond with a retention offer, a discount, a free month, or a downgrade to a cheaper tier. Don't engage with the counteroffer. Restate that you want a full cancellation and cite the consumer law again if they push back.

They’ll say: “Pointing to the old 7-day withdrawal clause in the 2012 English Terms & Conditions”
You say: Your own returns page and FAQ give 14 days, and EU distance-selling law sets 14 days from delivery as the minimum. I notified you within that period, so please process my withdrawal and refund.
They’ll say: “Deducting return postage (€6 for Austrian freight-collect) or charging return costs”
You say: Your returns page says you pay return costs for Austria and Germany when the return is worth more than €40. My return qualifies, so please refund the full amount with no postage deduction.
They’ll say: “Holding UK refunds for weeks while waiting for the customs clearance bill”
You say: I returned the goods with tracking, marked as returned goods, on [date]. Please confirm the refund date in writing. If it isn't resolved, I'll take the complaint to the Internet Ombudsstelle, the dispute body named in your Impressum, and ask my card issuer about a chargeback.
They’ll say: “Cutting the refund because the item looks used or the packaging is incomplete”
You say: I only handled the item as I would have in a shop to check size, and I've returned it in its original packaging with the invoice. Please explain any deduction in writing, item by item.
They’ll say: “No reply to the cancellation email”
You say: Follow up at info@brynje-shop.com. Your Impressum lists this address for information, data requests and complaints, and also names info@brillenladen24.de for complaints. Then phone +43 512 560444 410, Mon, Fri 8am, 5pm. Keep the date of your first email as proof you notified them within the 14 days.

Your rights when cancelling

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day right of withdrawal across all EU states.
EU-wide statutory right to withdraw from any distance-sold contract within 14 days. Mirrored into local law in every member state. BRYNJE by MILLER United Optics must honour it regardless of where they’re headquartered.

Worldwide

Card-issuer chargeback
Your bank can reverse the charge.
Visa, Mastercard, and Amex all run chargeback schemes, “goods/services not as described” or “subscription not cancelled” are valid reason codes everywhere they operate. Your bank handles the dispute; BRYNJE by MILLER United Optics has ~45 days to defend.

Rights in other regions (United Kingdom)

United Kingdom

Consumer Contracts Regulations 2013
14-day cooling-off on new subscriptions.
You can terminate any continuous service contract within 14 days of starting it and recover any payment, no questions asked. Applies regardless of BRYNJE by MILLER United Optics’s own policy.
Consumer Rights Act 2015
Services must be as described.
If BRYNJE by MILLER United Optics’s service was misrepresented or didn’t deliver what was promised, you have a statutory right to remedy (repair, refund, or price reduction) regardless of their terms.

Delete your BRYNJE by MILLER United Optics account (not just cancel)

Cancelling stops the billing; deleting removes your account and personal data. Do them in that order, deleting an account with an active subscription can leave the billing running with no way to log in and stop it.

If there’s no delete option in BRYNJE by MILLER United Optics’s account settings, email info@brynje-shop.com with the subject Account deletion request, [your account email] and ask for your account and personal data to be erased under GDPR Article 17, the right to erasure. They’re typically required to act on it, most companies complete erasure within about 30 days, and you should ask for written confirmation when it’s done.

Common questions about cancelling BRYNJE by MILLER United Optics

Usually you pay the return postage. Customers in Austria can return items freight-collect, and **€6 postage is deducted** from the refund. The returns page also says the shop **pays return costs for Austria and Germany when the return is worth more than €40**. Freight collect isn't available outside Austria. The shop can make a paid return label for some countries, so ask customer service. Never send a parcel with unpaid postage or customs fees: it can be refused, or the fees taken off your refund.

Money-back questions (windows, pro-rata, chargebacks) are covered in the BRYNJE by MILLER United Optics refund guide. Need a human for something else entirely? The BRYNJE by MILLER United Optics contact guide lists every channel that actually answers.