How much does it cost to send merchandise back to brynje-shop.com?

Usually you pay the return postage. Customers in Austria can return items freight-collect, and **€6 postage is deducted** from the refund. The returns page also says the shop **pays return costs for Austria and Germany when the return is worth more than €40**. Freight collect isn't available outside Austria. The shop can make a paid return label for some countries, so ask customer service. Never send a parcel with unpaid postage or customs fees: it can be refused, or the fees taken off your refund.

How do I cancel a brynje-shop.com order before it ships?

Move quickly. The shop ships orders placed before **12 noon (homepage) or 2pm (FAQ), Mon, Fri, the same day**. Phone **+43 512 560444 410** (Mon, Fri, 8am, 5pm Austrian time) and also email **info@brynje-shop.com** with your order number in the subject, so you have a written record. If the parcel has already gone, you can still withdraw within 14 days of delivery and return the items unused for a refund.

Will I get a refund if I washed or wore my Brynje underwear?

Probably not in full. The returns page warns customers not to wash items or throw away the packaging until they're sure they'll keep them, or they risk a reduced refund or none. Refunds are for **unused items in their original condition**. Try base layers on carefully over underwear, as you would in a shop, and keep all the packaging until you've decided.

How long does a brynje-shop.com refund take for UK customers?

Allow extra time. Since Brexit, returns from the UK go through EU customs, and the shop says UK refunds will be **delayed by a few weeks** while it waits for the customs clearance bill. Fill in a customs form and mark the parcel as **"returned goods"** so it isn't charged as a new import. Don't send it with customs fees attached, or the shop may refuse it or take the fees off your refund. Keep your proof of postage and tracking number.

What if brynje-shop.com ignores my return or refund request?

Follow up at **info@brynje-shop.com**. The Impressum lists it for information, data requests and complaints, and also gives **info@brillenladen24.de** (a sister shop's domain) for complaints. You can phone **+43 512 560444 410** on weekdays. Miller Optik has signed up to the **Internet Ombudsstelle**, an Austrian online dispute-resolution body. If you paid by card or PayPal and the refund is overdue, you can also ask your card issuer or PayPal to open a dispute.

Is brynje-shop.com the same company as Brynje of Norway or Brynje USA?

No. brynje-shop.com is an **independent retailer run by Miller Optik GmbH** (Miller United Optics), an optician business in Innsbruck, Austria. It has sold Brynje products online since 2008. Brynje of Norway (brynje.no) and Brynje USA are separate sellers with their own 30-day policies and support inboxes. If you ordered from brynje-shop.com, send cancellations and refund requests only to info@brynje-shop.com.

Is there a subscription or cancellation fee at brynje-shop.com?

No. brynje-shop.com only sells **one-off orders**. There's no membership, auto-renewal or cancellation fee. The only costs you might face are return postage (often paid by you, €6 deducted for Austrian freight-collect returns) and, for cash-on-delivery orders, a **€8 C.O.D. handling fee** charged when you order.

REFUND GUIDE

How to Get a BRYNJE by MILLER United Optics Refund.

BRYNJE by MILLER United Optics refunds are per-order, and their own policy gives you a 14-day window. Miss it and you still have tools, a clear email, a card-issuer chargeback. Here's the playbook.

Last verified today against BRYNJE by MILLER United Optics’s own Terms · UK, US, and EU rights covered below

The short answer

This policy covers one-off product orders from brynje-shop.com; the shop has no subscriptions. The returns page and FAQ give 14 days: tell the shop by email within 14 days of receiving the parcel, then send the items back within 14 days of that email. Items must be unused, unwashed and in their original packaging. If you return only part of an order, you get a partial refund for those items. The English Terms & Conditions, last updated in 2012, still say 7 days with written notice and return within 3 working days. That clause is older than the 14-day legal minimum for EU distance sales, and the shop's own pages say 14 days. UK refunds can take several extra weeks because the shop waits for the customs clearance bill. Separately, the FAQ promises a 6-month warranty under which undamaged products can be returned and Miller Optik pays the shipping.

Or let yoink chase the refund.

30 seconds to set up. yoink emails BRYNJE by MILLER United Optics, cites the policy, escalates if ignored, and surfaces the win when the money lands.

Get yoink (App Store) →

What BRYNJE by MILLER United Optics actually says

“Please contact us within 14 days after the receive of your parcel and inform us about your wish to cancel your order.”
, verbatim from BRYNJE by MILLER United Optics’s terms

14-day cancellation windowPro-rata refund: yes

How long does a BRYNJE by MILLER United Optics refund take?

Most merchants agree to a straightforward refund within 1 to 3 working days of a well-written email request. Once agreed, the money itself takes another 3 to 5 working days to land, that part is card-network processing and no merchant can skip it. If nothing has arrived 10 working days after a written “refund approved”, reply on the same thread asking for the ARN (acquirer reference number), which your bank can trace.

Note BRYNJE by MILLER United Optics’s own policy works on a 14-day window, ask inside it and the request is routine; outside it you’re relying on goodwill or statutory rights.

What you can claim

The law where you live is the strongest hook, lead with it when you contact the company.

European Union

Consumer Rights Directive 2011/83/EU
14-day withdrawal across all EU member states.
EU-wide statutory right to withdraw and recover any payment within 14 days of subscription start. Mirrored in local law in every EU country.
ECC-Net cross-border escalation
EU Consumer Centre network mediates against EU sellers.
If BRYNJE by MILLER United Optics is based in another EU country, your local European Consumer Centre will mediate the dispute for free. List of national contacts at commission.europa.eu.

Worldwide

Card-issuer chargeback
Visa/Mastercard chargeback works everywhere they do.
Open a chargeback for “subscription not cancelled” or “services not as described”, your bank initiates, BRYNJE by MILLER United Optics has ~45 days to defend. Works regardless of where BRYNJE by MILLER United Optics is headquartered.
PayPal Buyer Protection
If you paid via PayPal, open a dispute.
PayPal’s Buyer Protection covers “item not as described”, applies to services that didn’t deliver. Resolution typically within 20 days.

Rights in other regions (United States, United Kingdom)

United States

Fair Credit Billing Act (FCBA)
Dispute any credit-card charge in writing within 60 days.
For US credit-card payments, the FCBA gives you 60 days from the statement date to dispute a BRYNJE by MILLER United Optics charge in writing. Your card issuer is required to investigate and may withhold the disputed amount during the process.

United Kingdom

Section 75, Consumer Credit Act
Credit card issuer is jointly liable. £100-£30,000.
For UK credit-card charges between £100 and £30,000, your card issuer is jointly liable with BRYNJE by MILLER United Optics for any breach. Call your bank, say “Section 75 claim”, send evidence. Usually resolved in 2-4 weeks.
Consumer Contracts Regulations 2013
Full refund within the 14-day window.
Inside 14 days of starting any BRYNJE by MILLER United Optics subscription, you’re entitled to a full refund of any payment taken, no questions, no policy override.
Citizens Advice + Trading Standards
For repeated bad-faith refusals.
Free escalation lane: file with Citizens Advice (08082231133), they pass it to Trading Standards. Slow (8-12 weeks) but creates a paper trail BRYNJE by MILLER United Optics can’t ignore.

The BRYNJE by MILLER United Optics refund email

Email the right address
Use info@brynje-shop.com, the route yoink has verified actually gets read for BRYNJE by MILLER United Optics.
Use a clear subject line
Subject: Refund Request, [your account email]

Send this body

Hi BRYNJE by MILLER United Optics team,

I'm requesting a refund for my BRYNJE by MILLER United Optics order (reference [order number], placed on [date], for [amount]). I'm within the 14-day window your policy allows for this.

Please process the refund to my original payment method and confirm by reply.

Best,
[your name]

Wait 7-14 days, then escalate
If you haven’t heard back in 14 days, escalate via the regional route above, a card-issuer chargeback works in every market.

Refund FAQ for BRYNJE by MILLER United Optics

The shop's FAQ says it will refund **unused items in their original condition returned within 14 days**. The returns page explains the steps: email **info@brynje-shop.com** within 14 days of receiving the parcel, with your order or invoice number and your reason in the subject line. You then have 14 days from that email to send the parcel. Pack items in their original wrapping, include a copy of the invoice, and use a tracked, insured service. Don't wash anything before deciding, because worn or washed items can lose part or all of the refund. Special-order items are excluded.